Aeroflot Russian Airlines

✅ Trip Verified | I am at Sheremetyevo airport, currently living the bad experience. Yesterday, (19 September 2024) due to immigration line , I was 3 minutes late to boarding gate. I had a friend with me who begged them to let me come but they do not listen. My visa was was expiring on 19th. Aeroflot did not give me any assistance with missed flight. They just asked for money . I was all alone, finding about baggage, tickets and how to avoid overstay. Thankfully my brother booked another Aeroflot ticket (obviously overpriced) for 20th September from Chinese site. I did another check in and immigration at 11:54 , so avoided overstay. Now , I am at airport since 17 hours , and my flight is delayed. They announce ‘thanks for understanding’. If we should understand them, why can’t they understand us? They had time to throw out my luggage from plane, but no time for me to board it (plane gate was open, only boarding gate was closed in 3 minutes). There is no human angle and empathy involved with this airline, which leads to passengers being treated mechanically.

✅ Trip Verified | Economy class SVO-IST B777-300ER Reg:RA73131 First of let me start by sharing the details I paid around 200$ for the ticket and it granted me 1 cabin baggage and 1 bag for the under seat i bought additional checked bag of 23kg max for around 50-55$. Seat selections were cheaper for the middle and more expensive for the window I paid 11$ for 34A.You could chose your meal before without any cost (latest 24hours prior to the flight) there was a lot of options but I chose not to chose and eat the standard meal given on the flight. It was the best flight i have ever had. Crew was super helpful greeted us at the beginning, were helping some passengers to put their luggage in the overhead bins. Blankets were handed when requested. The seats were comfortable had plenty of legroom my recommendation for the view is 34A or 34K because it will have two windows. Safety instructions were given as normal and we rocketed out of SVO Moscow. During the meal service turbulence occured and they had to stop it several times in the we got our food they had 3 choices for the breakfast I opted for an omlet (it was very good served with a small salad, salami, butter, jam, croissant and a bar of chocolate with and aeroflot a350 picture on its packaging) whereas there was also Russian pancake “blincikhi” with raspberry available and a müsli kind of option. Because of the turbulence only cold drinks were served during that period but hot drinks were available with a request (this was announced several times by the crew). There was 1 meal service and 3 service of drinks. Lavatories were clean nothing special. Inflight Entertainment was OK and they were also an Aeroflot magazine and a duty free catalogue. We departed 10 Minutes late from scheduled arrived 25 Minutes early. Crew made sure everyone had a nice flight. They saw us off as wishing the best and hoping meet again in future. I can surely say that they were happy with us being on that plane they were doing their job amazing. Thanks for the flight Aeroflot hope to meet again:)

✅ Trip Verified | I bought roundtrip and return tickets from Istanbul to Murmansk via Moscow from Aeroflot. Because of the late flight from Istanbul to Moscow, I could not reach the boarding time of my flight to Murmansk by 1 minute. The flight attendants were rude and unhelpful. There was nothing I could contact. I somehow reached my friend in Moscow, bought new tickets and went to Murmansk. My return ticket time was 01.01.2024. While trying to check in for return tickets on 31.12.2O23, I learned that Aeroflot automatically canceled these tickets. Again, I did not receive any notification message. In christmas time, i had to find and buy new tickets to come back my country with so expensive fee. I several times called Aeroflot, and write claim emails. I didn't receive any feedback, and support, help. It is very bad company. It is very bad service. I don't advise this company to everyone. They did not refund the cost of the tickets I could not use because of Aeroflot. Round trip and return tickets are independent of each other. This company cannot automatically cancel them this way. If so, he/she must inform us and pay for the tickets we have not used. I am still waiting information and payment from Aeroflot. I had very terrible experience with Aeroflot.

✅ Trip Verified | I am shocked at how far Aeroflot standards have fallen since they invaded Ukraine, and this flight was a clear indicator of how much this airline is struggling to stay in the air. The ground service at Sheremetyevo Airport was dreadful, rude staff at Aeroflot counters / lounge and of course security and immigration gets worse by the day. Naturally I was very concerned about the safety of Aeroflot nowadays as they cannot legally get parts for most aircraft, but we got here. Food that used to be quite good was abysmal, inflight entertainment is very poor, and cabin staff seemed totally disinterested and presumably wanted to get a day or so on the Dubai beaches rather than do any work. Certainly recommend to avoid and I have re-booked my return on Turkish Airlines to have some better reassurance of safety. Avoid Aeroflot completely.

✅ Trip Verified | No way to get a refund. My flight was cancelled three times in 2020 and back then the company refused to refund, instead they issued a coupon that had a refund option after three years. And now when the time has come they tell me that because I'm a foreigner I can only get my refund in their office in Russia, Kazakhstan or China I do not recommend anyone to fly with this company ever.

✅ Trip Verified | I had booked a flight from Greece to Cuba. Due to COVID it was cancelled. I accepted a voucher to travel later. Then came the war and there are no flights over Europe. I asked for my refund and the reply was that I have to travel to Russia to receive my refund from Russian territory by myself. No other options. I didn't have to visit Russia to book my ticket.

✅ Trip Verified | Has your flight been cancelled by Aeroflot themselves? Forget about your money back. You will never see them. I'm waiting for a refund for last 2.5 years!

✅ Trip Verified | Aeroflot has set high standards of achieving a 5-star airline status and my expectations significantly increased as a result. Positives included a seamless upgrade from Comfort to Business at LHR, good Plaza Premium lounge, very good miles earning vs redeeming ratio. The A350 hard product is phenomenal, especially on a short London route, and the catering on this flight exceeded the expectations (usually poor hot meal, however, the 4 cheese pappardelle was very good). However, there are two drawbacks on Aeroflot. Firstly, I dislike Aeroflot’s or SVO’s standard practice of parking planes at the literally remotest ramps possible in -6C and with ice covering the stairs. I understand there maybe logistics issues, but doing so to a premium-heavy flight like London and for their most luxurious widebody is just beyond logic. I am observing that the crew service on the A350 / B777 is poorer than on their other planes. It gave me a feeling that the crew were very much undertrained; as a result the service, although efficient, felt very rushed and unpolished. I still believe that the Aeroflot Business Class is above any of its European counterparts from the overall package size view, and if one manages to upgrade for miles (amazing redemption value) like I often do, then this product is possibly the best business class. However, full-fare paying passengers might be disappointed, because, in addition to a cutting-edge hard product, for such money, you expect a hospitable and personalised staff service beyond the ‘just tick’ attitude. Overall, is Aeroflot a good airline, yes. Is Aeroflot a 5-star level airline and is its business class worth paying a full fare, no.

Not Verified | Best airline in Russia! Very nice staff, comfortable seats (I don't ask much, I mean this is coming from a girl who drives tanks), good service and power supplies, anything you can possibly ask for, enough room for my single bag, and even more room. Great service, good crew, wonderful meals, and so much more!! Ground service, I was pushed around a lot, but that isn't the staffs' fault. I don't remember turning on my in-flight entertainment system, I was too busy playing World of Tanks Blitz with the incredible WiFi.

✅ Trip Verified | I was very impressed with the staff. Many thanks to the Aeroflot representative Nina at Larnaca, who was extremely professional, friendly and genuinely caring for her passengers. The cabin crew were outstanding as well, especially the flight attendant Asiya and the purser Irina. They did everything to make people onboard happy.