✅ Trip Verified
| I was flying from Copenhagen to Saint Petersburg via Moscow. With all flights on the route being served by Aeroflot. I had only 75 minutes to change in Sheremetyevo. Why do you let the booking systems to sell the tickets with such a small time to connect. It's barely enough if the flight is on time - but, in my case, the Aeroflot flight from Copenhagen was delayed by 25 minutes. I have to say a few words about the official ground representatives of Aeroflot in Copenhagen. It was hustle and bustle, with lots of unnecessary movements. They made an impression of low professionalism. So the flight from Copenhagen departed with 25 minutes delay. The cabin crew on the flight CPH-SVO was also very hectic. I asked for a coffee and they poured me a warm liquid which barely resembles coffee. When I've told the lady about it and asked for the tea (if it's warm) I was met with very unfriendly face. The food had become very poor lately. I missed my connection to Saint Petersburg, I was rebooked for the next time, but barely had time to catch it. So if you travel via Moscow's Sheremetyevo you have to have at least two hours for the transfer. I arrived in Saint Petersburg's Pulkovo airport with the next Aeroflot's flight, but my luggage didn't, it arrived two flight later almost at midnight. The ground service of Pulkovo airport offered me to wait for my luggage two and a half hours. They offered me to fill in some papers and lied that if I will put 24 hours contact permission, it will simply mean, that they will have a right to send me sms 24/7, in fact, I later figured out that it meant that they can deliver my luggage 24/7. The next day I call to Pulkovo luggage service to ask about my luggage delivery, and they inform me that I will only get it from 20:00 to 8:00, at night. So I took a taxi and came to Pulkovo myself and picked up my luggage. Aeroflot didn't compensate the money I've spent on a taxi.