Aer Lingus

Just completed a LHR to DUB round trip on flexi tickets which is the nearest you can get to Business class on Aer Lingus. Loved the lounges at both ends uncrowded and stylish. Cabin crew were friendly and attentive. Great in flight magazine. The new Terminal 2 at DUB is a delight. But the aircraft's are very cramped the flight out was completely full and I felt very trapped even being on the front row. The lack of proper inflight catering brings the on board service down combined with the cramped seat pitch and no free on board catering creates a no fills feel. Even if you pay and pre order a meal on a flexi ticket you lose it if you change your time. Surely modern IT could cope with re-assigning it.

Dublin - Malaga return. Outbound on 05/09/13 on A330. All aspects of this flight was excellent. Flight on time seats were comfortable and staff excellent. Only gripe was delay in getting baggage in Malaga airport. Return on 17/09/13 on A320. Seats were a bit hard but ok for a 3 hour flight. Staff again friendly and helpful and flight on time. Baggage on carousel on arrival. Aer Lingus is definitely my preferred carrier out of Ireland.

I flew on a flight from Cork to Paris yesterday and to my horror I was scolded by ground staff that my baggage was overweight. I was shocked because I bought a more expensive ticket that allowed me to carry 2 bags. However in the fine print of Aer Lingus it states that whether you carry one or two bags the maximum weight allowable is 20kg. This makes absolutely no sense in having 2 bags of 10kg since the bag itself weights about 2kg to 3 kg so you lose out if you carry 2 bags. Your total weight allowance shrinks from 20kg to 17kg if you carry one bag and if you carry two bags it shrinks from 20kg to 14kg as the 2 bags will weigh 6kg in total. So I paid extra money for absolutely nothing. I thought that when you paid extra money you will be allowed to carry 2 bags of 20kg each (totalling to 40kg). This is the worse thing I found about Aer Lingus. I had to pay EUR75 for 5 kg overweight. Also this flight had no business class and I had taken the highest class available called Economy Class Flexi Fare. Even my Star Alliance Gold Card was not useful.

Excellent flight on Aer Lingus from BOS-CDG clean comfortable aircraft staffed by the best cabin attendants on all segments. Very easy connections at DUB. Aer Lingus is my transatlantic airline of choice.

This was my first time flying Aer Lingus. Flew from Chicago to Dublin Ireland then back from Dublin Ireland to Chicago. The trip there was fabulous! Great customer service great food! The trip home on the other hand was disappointing. I have never experienced such rude customer service. The food was also extremely spicy when I asked if I could buy some snacks since I was starving I was informed that they cannot sell me any. Won't be flying Aer Lingus again.

Recently flew from Boston to Shannon (EI-134) on board a very comforting Airbus A330 wide body. On boarding the aircraft at Boston Logan Airport for our flight we were greeted by a very welcoming flight crew. The aircraft was well maintained and very clean. As soon as we departed Boston beverage service was served. Complimentary soft drinks served but alcohol was not free which is ok. Dinner service began about 1 hour after departing and we were served chicken or beef. The meal service was delicious. Flight crew came around during dinner service with more beverages and water. More food available if we desired. Entertainment was excellent plenty of choices for movies. I have to say Aer Lingus is a wonderful airline with great service.

BHD to LHR. Flight on time flew on a modern A319 cabin crew friendly enough however legroom was practically non existant I literally didn't have room to read a magazine on my lap and actually getting to my (window) seat was tough. Overall pretty average but the lack of reasonable legroom made the flight quite uncomfortable.

Aug 22nd 2013 Flight EI0105 DUB to JFK. I have to say that I am a frequent flyer with Aer Lingus over the years and I have seen a steady deterioration in the customer service of the airline attendants. I feel that re-education in customer service would benefit many employees of Aer Lingus. Quite frankly food was almost thrown at us when served no smiles and no manners! My friend is a gold circle member and did not accept the dinner served he asked for cheese and crackers and was told there was none.

Flew Dublin - Amsterdam. Despite having bought the ticket with KLM's Flying Blue programme number I was forced to pay extra fee for my luggage. Staff very unfriendly even when I asked for such a standard thing like having my own personal copy of inflight magazine. My luggage got lost. Interior of airplanes shabby.

I flew from Manchester to Dublin (MAN-DUB) and Dublin to Manchester (DUB-MAN) with Aer Lingus. I did not experience any problems. The cabin crew and gate staff seemed okay but the onboard food and drink was a little overpriced. Overall I was quite satisfied with the service delivered by Aer Lingus for my short flight to Dublin and back I would travel with Aer Lingus again.