Aer Lingus

BHX-DUB-JFK. We booked Aer Lingus because it was the most cost-effective option to New York from Birmingham with a short connection time. I was apprehensive above flying Aer Lingus based on previous reviews. The BHX-DUB sector was on an Aer Arran (now Stobart Air) ATR which was practically empty with overhead bins that accommodated carry- on's but the aircraft was very noisy. DUB-JFK was an A330 in 2-4-2 configuration. Seats and leg room were ok. Seat back TV entertainment was limited and not the most user friendly. Alcoholic beverages have to be paid for and there was only one round of soft drinks. The meal was mediocre and the pre-arrival snack was a flapjack. The crew constantly seemed in a hurry to distribute meals and drinks to the point where they practically chucked it at you before moving on. The crew then disappeared not to be seen until arrival. Whenever I fly transatlantic in economy I always seem to be disappointed. Nothing beats the middle eastern carriers on service. The only benefit of flying Aer Lingus is leaving from a local airport and the US pre-immigration clearance in Dublin which enables one to arrive in the US like a domestic passenger and avoid the lengthy immigration queues. Price however is comparable to other carriers.

Our return flight to the US from Edinburgh was not a good experience. We waited in line 55 minutes while one employee handled baggage and check in for the flight. While she assured us that we would make the flight it was a harrowing experience after we arrived at the airport 1 hour and 20 minutes early. At the gate one employee handled boarding and she had to check a number of bags because the overhead bins were inadequate for a typical carry on. We paid extra for upgraded meals which were terrible and I hate to think what those that did not upgrade had to eat. The attendants from Dublin to Orlando were no shows except for the meal service and a laughable cookie snack. I would never recommend Aer Lingus to anyone.

Airbus 330 Dublin to Orlando June 17th 2014. The A330 would be comfortable for a trip that lasts 4-5 hours tops definitely not as long as 8 hours. The Dublin to Orlando journey was very uncomfortable the seats are far too narrow the leg room is a minus and the arm rests are far too narrow. All in all a horrible journey. The flight was very smooth. The air hostesses were abrupt while trying to accommodate everyone. I will think twice before I book another long flight with Aer Lingus.

Flew from AGP-DUB on EI585 (A333) paid a bit extra to sit in Business class not sure how comfortable I'd be lying 'down' at that angle for a long period of time or if it's worth it. The entertainment screen can be pretty difficult to see if the shade is left up. EI should maybe roll out a business 'lite' for this route and throw free something or other into the mix but really it's quite a short flight so not hugely important but might be a nice touch. Bought a breakfast quite nice and filling. Crew the usual brand of EI pleasant. Usual happened on landing and has happened the last few times it's almost like someone has a peek out of a window and wonders what a plane is doing there as if it's a surprise. Waited an age to get on stand even though multiple were empty equally as long for a land bridge and then another 20 mins for luggage. Fine in the air but the ground needs work. Recommend all the same just don't be in a rush after landing.

I flew business class to Ireland for my vacation and I can say it was the best flight. It was all I thought it would be on Aer Lingus. The business class seating and all you get is worth the value in all areas. The service from the crew was great always seeing if you needed something if you were doing ok and keeping you updated.

Travelled LGW-YYZ business class. My first trip with Aer Lingus long haul and I was not sure what to expect. The experience was just perfect. Business cabin has only 12 seats plenty of room for storage. I had no neighbour making feel well isolated for a quiet flight. Sleeping was comfortable although the not fully flat bed is a bit tricky to handle at first. Food was one of the best I had on the many airlines I've flown with. Finally staff were very careful smiling and professional. I would definitively fly again with them. The only point to improve would be a better dedicated business check-in at LGW.

Boston to Shannon March 9 (E10134). Shannon to Boston on March 18 2014 (E10135). I have been flying with Aer Lingus since I was a child and am never disappointed with the food service and hospitality offered. The planes are well kept and clean. The crew were so attentive - they define Irish hospitality.

Very disappointed Aer Lingus cancelled our flight from Dublin to Boston on May 30 and treated us very poorly on the rescheduled flight on June 2nd. I am in full support of the labor action by the crew but I will never recommend Aer Lingus to anyone. We were not seated together so we could not help each other with our bags and the crew could easily have rectified this at boarding. A six hour flight sitting eight rows apart! This was not necessary. We paid over $500 in extra expenses because of the strike and the best the cabin crew offered was an extra cup of tea which was very nice but not quite enough. Avoid Aer Lingus.

Flew with Aer Lingus to Boston on flight EI 139. Economy. Flew on the A330 to and from. Excellent plane. The cabin crew were very helpful and friendly. The meal on the plane going over was excellent it was off their new sky menu. I got the steak it was lovely. It was first class dining in economy class. It was well worth the €17.50 because that included a glass of wine. I would recommend getting this. Unfortunately I couldn't get this meal on the way back sold out. However the meal we got was still lovely. Overall would like to fly with Aer Lingus in the future again. Would recommend them.

Travelled on the Aer Lingus Regional ATR DUB-BRS-DUB return on Sat morning 7th May. Excellent service overall. Flights departed on time arrived early. The return was on one of the new aircraft. The Aer Lingus lounge in T2 is excellent and well worth the short detour. Only point to note is that all the Regional flights take off from the one gate in Dublin T2. You proceed downstairs onto the same level as US pre clearance through gate 412. I almost missed the bus over to the morning flight only for the fact that a ground staff called out 'anyone else for Bristol'. The screen at the gate advised next flight was the BRS flight and the Glasgow was boarding first. So perhaps they need to look at that or advise that there is a short bus ride over to the aircraft. Otherwise well recommended Vs the competition and the fare was excellent value for a short flight.