Aer Lingus

Aer Lingus Flight 111 from Shannon to JFK on 1 Oct 2014. We found the flight attendants to be aloof and unprofessional. Several passengers asked for different things and the flight attendants would just "yes" them but never followed through with their requests. It was like they were playing a game - just yes them and don't deliver. Will look for alternate airlines on future flights. I have been flying for over 30 years and never experienced anything like this before.

Two flights the first EI 564 DUB-BCN and the other EI 739 PMI-DUB. The first took off late due to the late arrival of the aircraft which was the truth (refreshingly) as the aircraft only arrived 20mins before we were due to depart but the time was made up with a fairly quick two hour flight to BCN. Not a full flight so we had space to move and didn't have the usual cabin baggage issues. Took the cabin crew a while to get going with inflight service but they had everything we asked for. The crew were nice if a little robotic. Plane wasn't spotless but they were in a hurry to go again so understandable (it wasn't filthy either). The flight back was packed and the airport in Palma is awful one of the warmest airports I've set foot in. The usual issues with pax and their cabin baggage while this is not the fault of the crew it should be dealt with or pax should know how to stow their luggage efficiently. It seems to rather aggravate the cabin crew that they are reduced to baggage handlers and rightly too. Otherwise there were similar crew-bots to the ones on the way over. Did everything by the book and kept the lights low for anyone who wanted to sleep. As per usual the bags took an age to arrive and this seems to be quite a regular occurrence now. But as an experience but flights were absolutely fine and pretty good value for money.

Booking experience is horrific. We've flown with this airline 8 times this year and each time there are many mistakes in the booking process. Their website is worse than useless it throws a litany of errors and seemingly holding parts of your information input which confounds the website next time you access it. This last booking it lost seat reservations and despite many emails are unable to get a simple request like sitting together right. They charge for meals and don't provide them. Onboard all is well nice friendly staff on clean planes. Food is just acceptable. Best way is take your own and have a picnic. All our flights have been on time. Avoiding massive queues on arrival in US having immigration in Dublin makes flying to the US better than any other route. Advice? Book early and be prepared for a slow process.

Flight was from Toronto to Dublin. Seats were small and cramped. Drinks took forever to be served and were chargeable (on a transatlantic flight). Crew were very pleasant but there weren't enough of them and service was slow and poor. Food quality was poor - army standards. I am sure there are better airlines doing a better job - WestJet or Air Canada.

19th September flight out - People were loaded on quickly and efficiently - same old problem with baggage. Didn't book a seat on this occasion so ended up in row ten which is noticeably smaller than the first 5 rows. Unbelievably the woman in front reclined her seat (its a short flight) and reduced my space even further. Plane more or less on time however landed at terminal one and walked miles to terminal 2 - no logic. 21st September Sunday flight - Queuing had been slightly addressed but loading was held back because of there only being one member of staff instead of two checking in and people just being slow. Arrived late which led to a few people having to run the length of Gatwick to get to their trains. Its about time Aer Lingus loaded people from the front and back of the planes.

Flight #134 from Boston to Shannon on 9/1 and Flight #135 from Shannon to Boston on 9/9. We took Aer Lingus 757 contracted by Air Contractors. The price was right but you get what you pay for. The food was worse than TV dinners the stewardesses were so unfriendly (on both flights) and the TV's did not work on the flight back so we could not watch movies. My friend took the Aer Lingus airbus and said the food was fabulous and they had a wonderful experience. We could not say the same. Next time we would take the airbus.

We travelled from Orlando FL to Edinburgh via Dublin on 2 Sep 14 (FLT 120) and returned to Orlando on 13 Sep 14 (FLT 121). Both flights were the worst that my wife and I have experienced. The flight attendants were rude inefficient unprofessional inattentive and were completely aloof to what was going on around them. For example I pushed our flight attendant buzzer at least 10 different times to no avail. We were completed ignored. The food service was a farce and disgrace. One passenger wanted a blanket asked for a blanket but never received one. Another passenger asked for a cup of tea several times and after 30 mins or so it finally arrived. At times you could not even find a flight attendant. We will probably never fly Aer Lingus again.

We travelled from the Boston US to Ireland on an emergency trip. We flew on August 21 and returned today Sept. 5. Staff were excellent on both flights. We are traveling again in December and we look forward to much of the same. This was a short notice flight so it was a little pricey.

Recently travelled BOS-DUB RT. Love the airline but cost cutting is making the experience disappointing. Very tight seating with poor recline. Entertainment system not up to par with other transatlantic carriers. Flight attendants were exceptionally kind and friendly.

YYZ to DUB to EDI return. Transatlantic flights were excellent good IFE system pleasant staff and acceptable food. Big problem was connection in Dublin long walk through terminal and had to clear security again even though we were in the flight connection route. This does not happen at Heathrow so not sure why Dublin can't fix it. We were running to make the Toronto flight as security had only 1 of 3 lanes open.