Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1026 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
8/10

Aer Lingus customer review

(United Kingdom)

LGW-ORK return. Good service from cabin crew a little late out of LGW but made up time on route. Good seats and value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

BFS-LHR Flight boarded promptly and took off 15 mins early. Smooth flight to LHR crew very good and landed 20 mins early in Heathrow. Usual good service from Aer Lingus however connecting to a BA flight in First to the US and they had no priority luggage tags at Belfast to put onto our bags.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

Belfast Intl to Barcelona and Malaga. Good all round service. Flights on time and efficient. The best point for me was the price. These flights were a better price than budget carriers were charging.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United States)

JFK-DUB-EDI GLA-DUB-JFK. Business class from JFK with a stopover in Dublin and very pleased with the experience. I felt obligated to submit a review since our experience was so positive. Business class seating was very nice as we had the newer aircraft both ways. Seats are angled lie-flat but compared favorably to LH’s Business seats. Fairly decent selection of movies and TV shows although the audio selections weren’t wonderful. Flight Attendants in both directions were very attentive. The food was surprisingly good. We were on the late flight out of JFK so there was supposed to be a light meal service with full breakfast in the morning. We started with tasty canapés followed by an optional cold chicken plate — optional because some people chose to sleep right away. The only disappointment was breakfast as the eggs were overcooked. Dinner on the way back was very good with smoked salmon to start and good beef as a main. Both business class check-ins were very quick and pleasant. The lounge at JFK was very nice and food was actually very good. The only downside was that it was outside of security so we had to make sure to allow enough time after relaxing in the lounge. The lounge at Dublin was very nice although with limited food. We had to deal with two economy class check-ins and flights DUB-EDI and GLA-DUB and both were painless. The agent at GLA checked our bags all the way through to JFK even though the two legs had been booked separately. One bag did not make it to JFK but it was located and delivered the next day. All in all it was a great deal for good business class service. We would definitely do it again on the same routes although we probably wouldn’t want to be in a full economy class plane going from DUB to Athens or Rome.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

BHX-Dublin-Orlando return. Quick check-in at BHX short flight to Dublin. Pleasant airport waiting for connection. Flight to Orlando food quality and quantity very good as was the seat-back inflight entertainment - our 2 children were kept very happy! Return the same food not as good but still acceptable and flights on-time. The cabin crew on all flights were very friendly and helpful. Only downside our cases weren't transferred at Dublin and followed on the next flight and delivered to our home the next day - according to staff at BHX this happens regularly with transfers. Not impressed with airport security at Dublin - wife bought a bottle of water at Orlando departure lounge and a very rude and self-important security woman grabbed it out of her hand and threw it in a bin when we arrived. But then within 10 feet of security you can buy another over-priced bottle - what's that all about? She missed the 2 cups of airline water in our hand luggage though!
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

LHR-SNN return. Good flights and service. Fairly no-frills but you don't need that much on a short flight. At least you have an assigned seat. Would always use Aer Lingus in preference to Ryanair.
Seat TypeEconomy Class
Value For Money 12345
yes