Aer Lingus

LHR-DUB. Excellent flight. Very pleasant staff (becoming a rarity) In all excellent value for money. Reports that they are thinking about going back up market so long as they keep their pricing sane I'll be happy.

Flight got cancelled and still waiting refund from this airline (4 weeks waiting without even a short answer). Customer Care-Center hasn't got a telephone number or E-Mail given on their website -small print out was the only thing we got at the airport no alternative flight or anything like that. You better pray that your flight experiences no problems or you're probably as lost as I am.

Arrived Gatwick at 4am for 0640 flight to Malaga on 23 December only to be told my flight had been cancelled. Having been told by Aer Lingus and other airlines there were no more flights to Malaga until 27th I resigned myself to spending Christmas on my own so went home. At home 2hrs later I received a text informing me there is a special flight out at 11am - so went back to Gatwick and checked myself in. However the rest of my family who were due to fly out later that day weren't so lucky and their flight was cancelled completely with no 'special' flight available - so never made it so Spain for Christmas. My first experience flying with Aer Lingus was chaotic and disappointing and will not be using them again!

Woke up at 4 am to a crying 21 yr old study abroad daughter who had a flight cancelled from Rome to Dublin - Aer Lingus desk information personnel did not notify my daughter that they would rebook her trip for the next day - she in turn spent an additional $1100.00 to try to get home. She is currently in a hotel (still in Rome) and was told there would be no other compensation. She'll be flying back Alitalia.

JFK-DUB A330 Economy. Good service everything working properly average food polite attentive crew. I'd suggest to choose seats before flight to get a comfortable place. In general a good average service - nothing special nothing bad.

DUB-JFK return A330 economy. On time comfy enough nice 3 course meal movie snack and small breakfast before landing. AVOD really good and nice selection of movies. All cabin crew friendly efficient and helpful. Pre-immigration clearance at Dublin Airport was fast and save a lot of queuing in NY. Take advantage from seat selection before you fly so you can get best seats available.

Gatwick to Malaga return. Was told to be at airport by 3.10am for flight at 6.10am. Gates were not opened until gone 4am by a very surly man. Same thing coming back - told to be at airport 3 hours before flight time but gates were not opened until 1.5 hours before flight. Not impressed. Have not flown Aer Lingus before. I suppose that's what you get for going cheap. Seats were comfortable with plenty of leg room.

Boston-Dublin A330 with 2-4-2 seating. New plane PTV entertainment friendly helpful staff and crew easy check-in on-time departure and arrival. Just one meal. Charge for all alcoholic beverages. Seats were cramped both width and leg room. Difficult to sleep since cabin lights were left on and crew was making frequent announcements throughout flight. Many were commercial announcements regarding tax-free goods. Dublin-Boston same aircraft type. Same pros and cons with one additional con - cost or change fee to re-schedule was €692. No forgiveness or consideration on non-refundable tickets. US passport control is now at the Dublin US flights departure gates. Easy to get through the passport control gates but the reduced space results in major congestion at the departure gates.

ORK-MUC and BCN-ORK Excellent value for money with Aer Lingus. Both flights on-time service friendly and helpful aircraft clean and a good variety of buy onboard options. What I like about Aer Lingus is the fact that the staff aren't constantly trying to sell to you during the flight. It makes the flight a lot more enjoyable and comfortable. Pre-assigned seating also helps to avoid the boarding scrum.

LHR-BFS. First time on Aer Lingus and I'd be happy to book again. Strikes delayed the aircraft's departure by 90 minutes - I was impressed that self service check-in kiosk itself adjusted the boarding time to reflect this two hours beforehand. Onboard the plane was clean comfortable and I'd picked a fair seat online a few hours before. Cabin Crews clearly more established than Ryanair and ovrall I was impressed with their courtesy and handling of the delays though amused by one lady's charming attempts to sell additional items when people ordered drinks and snacks. Ticket price from Heathrow of £35 is superb value.