Aegean Airlines

Heathrow-Athens. A huge line for baggage drop with only 2 Aegean employees to check-in the entire flight. A problem with the baggage belt added more waiting time and frustration. Staff were really snappy and rude. Due to that delay there was a 20 minute delay in boarding and departure. The plane was really hot (the air- conditioning did little to help). Finally when we arrived in Athens we had to wait an extra 20 minutes for bags to start coming out on the belt. Overall an unpleasant travel experience.

Athens to Frankfurt. Nice lounge at Athens with good selection of food. Flight average food terrible breakfast consisted of burnt pasty offering and a bread roll. Overall a fair offering but given the reviews was expecting more.

Thessaloniki-Samos return. Airbus A319 both ways. Flights full. Attentive crew nice flights drinks served for a 50 minutes flight. Recommended.

Staff at Heathrow Airport not very helpful. Manager quite ignorant to people's needs. Cabin crew quite the opposite very polite and always smiling. A shame how one can spoil it for the other. If you have excess luggage I personally think they over charge. They charge £15.00 per kilo and believe me you cannot get away with it.

LHR-ATH return - A320 outbound A321 return. Excellent service and a good fare. Both aircraft's clean and comfortable with several rounds of drinks (wine tea coffee). Food good. Flights on time or ahead of schedule.

ATH-LHR A320. Flight arrived in London early but luggage delivery so slow in T1 it didn't make any difference. Decent service food horrible as always. New and clean plane. Decent movie onboard.

I loved flying Aegean Air from Rome to Athens in May 2011. Check in was a breeze. The food was warm and good even had dessert. Staff was courteous and helpful. After flying EasyJet for most parts of my 2 week European backpacking trip flying Aegean was a treat.

LHR - Mykonos rtn via Athens both ways. 30 minute delay outbound from LHR meant connection was very tight in Athens. Cabin crew provided reassurance to anxious passengers (one crew member saying 'Aegean Airlines cares for its passengers don't worry) and at Athens those of us with tight connections were met by a lady who competently and at very high speed escorted us through what is a complex connecting arrangement. No delays on the return service and we landed 15 minutes early at LHR. Service onboard was good with a hot meal and a free bar. On the way from LHR to ATH we had a new A321 aircraft with in flight entertainment (main screen). Otherwise flights were on a mix of A319 and A320 of varying ages. Thoroughly enjoyed my flights with them the crew work hard and seem proud of their airline.

Heathrow to Larnaca return in October 2011. Excellent in every respect - new clean aircraft relaxed and attentive service.

LHR-ATH-LHR Business Class. Flight was comfortable with reasonably good service. On return trip breakfast was extremely good - much better than the lunch on the outward leg. No significant delays even though Greek ATC was working to rule.