Aegean Airlines

On 16-JUN my flight from Milan to Athens (connecting to Mykonos) which was suppose to leave at 21.10 left at 02.00. We were given little info other than plane broken and a new one coming from Athens. When the new plane arrived the ground staff and gate were disorganized making the delay even longer. During this extreme delay we were given snacks and water. Once arriving into Athens and missing my flight to JMK a ticket agent helped us and put us on a departure getting us in only a few hours late on Olympic. I emailed Aegean three times to enquire about a refund or another ticket (As we were instructed to do both in MXP and ATH) and it took two emails to get a response. Overall Aegean usually pretty good (I fly once or twice a year) but this interaction made me lose some trust.

Flew from Athens to Santorini in a new A321 aircraft. Economy seats were leather and soft and comfortable and the luggage bins were very large (I was able to fit my acoustic guitar in the cabin). The views as the flight took off and landed were incredible but the flight tickets were slightly expensive for such a short distance. Inflight entertainment was unfortunately absent as the flight (1hr) was too short for it and beverages were only served to half the passengers for the same reason. Otherwise it was a good trip.

TLV-HER and back. It was a charter flight so I expected a bad experience but was pleasantly surprised. We left on time. The A320 was new and clean. The cabin crew were very helpful and nice. Very informative announcements by the captain. Good leg space.

Paris to Corfu via Athens. All flights were on time aboard newish A320. Food served was ok not great. Absolutely nothing to complain about and the views of the coast were spectacular!

Athens to London in economy. The flight departed on time and arrived 10 mins early. Very tasty meal served on board much bigger than expected. Several rounds of drinks movies shown during flight. Very attentive cabin staff. Overall an excellent flight for just EUR70.

LHR-ATH return. Found Aegean to be very average. Flight out delayed by 2 hours due to high winds with gate attendants 'managing expectations' stringing the delay out by 10 minutes every 15 that went by; however the return was on time. A321's seats are closely bunched for leg room and lack any head rests making sleep tricky on the longish flight. Cabin service was just slow meals of dismal quality in both directions though wine pleasant. A film was shown in both directions which worked OK. Some crew were friendly others were not focused. Online check-in works well but won't from their own iphone app. Experience at both airports fine. I enjoyed the BA experience more on this route for the quality of the product onboard.

I have never experienced such a horrible trip. I was surrounded by 3 children all under the age of 6 who were screaming and yelling through the entire flight. They had toys on the floor and swinging from the chairs in the hallway of the plane and I was stuck in my seat not even being able to use the bathroom. The stewardess did not do much to stop the yelling because it was beyond her. By the time my dinner reached me it was cold and tasteless - last but not least my earphones did not work so I could not hear the TV monitor and had to also pick up trash that was stuck between my seat. Never again.

LHR-ATH. A good experience with Aegean the overnight flight was fairly busy but the crew were professional there were 2 drink runs and the meal was very good but the portions were small. A320 was clean and the leather seats were comfortable. Headsets were handed out there was a good music selection and a movie was shown on the overhead screens. Flight arrived into Athens a few minutes early and the luggage didn't take too long to appear. An extremely good service and would use them again without hesitation.

ATH-LHR with A3. Unfortunately some items in the A3 package continue to deteriorate. I booked my flight 3 days prior to my trip. It was expensive and I thought that the flights would be full nevertheless the flight to LHR was at 65% and the return at 85%. Inflight catering its a joke. Frozen pasta and a very small salad. No water service on 3.5 hour flight. The crew are very efficient but there is no interaction all you see is frozen smiles. Baggage delivery takes a life in LHR and half a life in ATH. Both flights well ahead of time but what's the point if you wait 45 minutes for your luggage? Big problem is that BA has almost the same problems and there is no third alternative on ATH-LHR route.

Belfast to Larnaca 18th May at 23.40pm. The food was shocking and the staff rude and unhelpful. You were not allowed any drinks after the first round with your meals unless it was water. The toilet doors at the front were locked and out of order. One lady asked about her booked meal - the air hostess replied "no booked meals tonight" shrugged her shoulders and walked on. On the way home however Larnaca to Belfast it was like a different airline - air hostesses were well presented and couldn't do enough but the food was still shocking. On both flights - no film or inflight entertainment.