Aegean Airlines

ATH-HER-ATH connecting to Swiss ZRH-ATH-ZRH. Short 50 min flight on a A321. Flight completely full however the friendly crew managed to serve the whole plane drinks and peanuts. Very comfortable seats sufficient legroom. All in all very enjoyable. Would choose Aegean again.

ATH-PRG-ATH. All flights were smooth and on time. Check-in in Athens and Prague airport was fine and not too long. The seats on board the aircraft's were comfortable better than other airlines and the legroom was good. Inflight entertainment was nothing special. It was only the inflight map. The cabin crew and the service were very good we had a sandwich which was bigger than some other airlines with a choice of complimentary drinks for both legs. Overall Aegean Air is a very good airline as it claims to be. I would fly again with them if I have a chance. Too bad they don't fly long haul routes but they only fly regional routes.

MUC-SKG-ATH-HER-MUC: All flights on time with smiles clean aircraft and decent catering. Overall impeccable and a pleasure to fly!

Having read favourable reviews of this airline I had been looking forward to my flight from Athens to LHR. The aircraft an Airbus A321 was full but loading was well organised and my economy seat had decent legroom although was on the hard side. I was looking forward to my usual gin and tonic and was disappointed to discover that there was to be no drinks service on this four hour flight. The meal was eventually served on a chaotic tray the salad comprised small amounts of grated carrot and cabbage and the hot main was a pea and potato stew of strange flavour. The high-light of the meal was the small roll and cheese triangle! The bottle of red wine offered with the meal undrinkable. Two weeks earlier I had flown economy class LHR to Istanbul with British Airways and enjoyed the usual high standard of service I that I always seem to find on their flights.

We flew from Athens to Rhodes 2 weeks ago fantastic airline short flight had sweets and soft drinks plenty of leg room.

Customer service staff at Greece Airport were generally rude and sarcastic giving different versions of flight re-booking solutions. We were told we have to pay an extra 39 euros per person due to different flight cost and when we went to a different counter we were charged 20 euros per ticket as ticket amendment costs instead. In all the attitudes of the staff were very unpleasant.

Return trip MUC-HER-MUC. On the return flight from Heraklion a cramped airport check-in-area full of returning holiday-makers: as a home-airport for the airline I would expect more than only one check-in being available for two simultaneously departing flights (MUC & CDG) resulting in horrible waiting queues. Additionally all passengers including those who managed to self-check-in and proceed to a "bag-drop-desk" had to queue a second time to take their luggage to only one open x-ray station themselves - another queuing disaster in an already overcrowded waiting hall. In total the check-in and "bag-drop" process on this particular flight consumed nearly two hours in cretan summer heat. I think Aegean could certainly do better by doubling the check-in-staff (opening a second counter) and making sure that passengers can actually drop their bags at the bag-drop. Making the experience even worse was a consecutive technical issue with the aircraft resulting in nearly 3 hours of waiting in an equally overcrowded terminal airside with bad information policy.

I have been disappointed with this airline on many occasions especially the fact that somehow they seem to hate jetsteps and they seem to favour the good old diesel buses from plane to terminal. In June after a long flight from PHL to MUC this airline was the only one to drive us around to the plane for Athens in a bus! Recent flight from LCA on 22/8 delayed 35 minutes arrived in Athens with delay. Good old bus to terminal what a pity. Aircraft seating is rather cramped for tall guys covered with plastic leather not really good for hot climates and worst of all the sandwiches were packed full with mayonnaise. Most passengers strongly complained and threw them away. Aegean could be good if they decide to eliminate such problems and make use of modern facilities not the good old diesel bus.

BRU-ATH ATH-BRU. Jul 20 2013 and Aug 11 2013. Aegean always exceeds expectations. Attentive and courteous cabin crew clean aircraft and comfortable seats. Above and beyond!

RHO-ATH-FCO. This should be listed as a 4-star airline. Clean new planes excellent meals featuring Greek items and the most courteous FA's I have encountered in years. A pleasure to fly!