Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 771 reviews
7/10
4 star Skytrax Rating
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10/10

Aegean Airlines customer review

(Italy)

ATH-ROM-ATH. Great airline with great service and great staff. The trip was perfect despite the bad weather.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Aegean Airlines customer review

(United Kingdom)

I have now been flying with Aegean since they took over the Olympic slots at Heathrow. This year on the morning of October 7th Heathrow was fog bound so the flight to Athens was delayed by two hours. This meant missing the evening flight to Mykonos. As soon as I was checking in their staff were most helpful. On arriving at Athens I was put up in Hotel Sofitel everything paid for and caught the flight to Mykonos the following morning. My only thought is that the evening flight to Mykonos is too tight with the London flight around about an hour and needs looking in to. Aegean is an excellent airline as part of my holiday flew with them to Crete as well all flights were full and I look forward to flying with them next October.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aegean Airlines customer review

(United Kingdom)

Manchester-Athens Oct 2013. Boarding and landing was 20 minutes delayed. Very comfortable seats and excellent staff. Food was really good and you could choose from a variety of drinks. Overall a very good flying experience. The only thing i would like to stress is the lack of any entertainment. I don't know if it is so expensive to show a movie during the flight especially when the screens are available! An airline like Aegean should at least have some kind of entertainment for long flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Aegean Airlines customer review

(Australia)

My wife and I flew from Rome to Athens and Athens to Paris recently check in was a breeze and both flights were great. No problems at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Aegean Airlines customer review

(Ukraine)

We flew 3 times with this airline and all flights were great even though there were delays (up to 20 minutes ) all arrivals were on time . The first flight from Kiev to Athens the plane was a brand new Airbus A320 leather seats in the cabin and very comfortable. Take-off and landing were perfect the staff were normal. For food I do not intend to complain on a flight less than 3 hours. In general we were impressed with this airline and we can recommend it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aegean Airlines customer review

(United Kingdom)

LHR-ATH-RHO and return October 2013. Checked in online for all flights and seat assignments honoured. Flights arrived on time or early. Boarding a little chaotic despite very strict adherence to boarding by rows. No queue jumping was allowed if your row hadn't been called you were not allowed to board. Yet somehow chaos and confusion reigned in the cabin partly because of the amount of hand luggage some passengers had been allowed to take on board and partly because every single flight was packed solid. In flight service was excellent if a little slow. Hot meals served on international flights (ok quality) free (and good) Greek wine available and refills willingly given. Fight attendants universally pleasant and service oriented. A321 on international flights with inflight entertainment on drop down screens. A320 on domestic service. Check in at LHR and RHO easy and quick. Baggage delivery prompt. All in all very pleasant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Aegean Airlines customer review

(United Kingdom)

London Stansted-Athens-Thessaloniki. Once again although cabin experience with this airline is good check-in process seems to be its weak point. Flight departed Stansted on time but just before landing at Athens I realised that I did not have a boarding pass for the connecting flight. I spoke to cabin crew about it but they seemed unaware of any issues/processes and simply referred me to the connecting flight desk at the airport. When I got there this was shut. There was no one available from the airline either and I ended up speaking to airport security. I was told that I had to come out of the airport security controlled area and check in all over again to get the boarding pass and that this is a standard procedure even though bags get transferred on to next flight automatically. There was a queue from hell at check-in which seems to be the norm for Aegean. I have never been asked to check in twice at airport for connecting flights. This then caused problems with my airport shopping not getting through security and I had to pick up my bag re-pack and hand in again. This involved a long and time- consuming process walking up and down the airport's different floors etc. Ground staff were understanding and did their best to help but there is no two ways about it: this was a very poorly "organised" connecting flight. I sent a form to customer service to complain but they just said that the problem was at Stansted and that they have rectified it. I asked how they have rectified it but they just responded by repeating the same. I am not convinced. A hassle-free flight with Aegean seems impossible and the overall experience does not correspond to what you pay. I would not recommend. On the way back with Air Berlin connecting at Dusseldorf did not give any problems and was a pleasure to walk past the Aegean packed check-in area knowing I didn't have to brave it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Aegean Airlines customer review

(Singapore)

The short flight from Athens to Istanbul was delayed by 1.5 hrs making my fiancé and I miss our connecting flights back to Singapore. We were stranded in Istanbul airport for 12 hours with no offer of food or drink and no concrete solution from Aegean. Eventually at 3am the morning we were given a hotel. We slept for 4 hours. We then rushed back to the airport the next morning finally guaranteed a flight and arrived back just in time for work on Monday 6am. We were suppose to be there the previous morning (Sunday). Aegean made no effort to book us decent seats leaving us to sit apart the entire journey home as a result I didn't sleep at all during the flight. Therefore I had 4 hours sleep in 48 hours and had to go straight in to work. The representative also lied to us to keep us happy until we left and could do nothing about it. We tried to call him but he refused to take our calls. The plane was really nice and comfy seats but the pilot nearly crashed upon landing. I would suspect that the reason the flight was delayed in the first place was that there was no pilot thus a stand-in pilot was used.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
no
9/10

Aegean Airlines customer review

(Switzerland)

ATH-HER-ATH connecting to Swiss ZRH-ATH-ZRH. Short 50 min flight on a A321. Flight completely full however the friendly crew managed to serve the whole plane drinks and peanuts. Very comfortable seats sufficient legroom. All in all very enjoyable. Would choose Aegean again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Aegean Airlines customer review

(Canada)

ATH-PRG-ATH. All flights were smooth and on time. Check-in in Athens and Prague airport was fine and not too long. The seats on board the aircraft's were comfortable better than other airlines and the legroom was good. Inflight entertainment was nothing special. It was only the inflight map. The cabin crew and the service were very good we had a sandwich which was bigger than some other airlines with a choice of complimentary drinks for both legs. Overall Aegean Air is a very good airline as it claims to be. I would fly again with them if I have a chance. Too bad they don't fly long haul routes but they only fly regional routes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes