Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 771 reviews
7/10
4 star Skytrax Rating
Filter Reviews by :
Show
3/10

Aegean Airlines customer review

(Italy)

Rome FCO - Athens A3651 Feb 22nd. Athens - Rhodes A3216 Feb 22nd. This airline is intended to be a regular airline however it behaves like a low-cost one. You have to pay to check in a luggage in addition to the normal fare. Seat spacing is comparable to a low cost such as Ryanair quite insufficient. Food is average but more importantly it is presented in cardboard boxes which are recycled. Choice of beverages is very limited. Unfortunately Aegean is in a monopolistic situation in Greece and they are expensive and cost/satisfaction of service is below average.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Aegean Airlines customer review

(Cyprus)

LCA-ATH-BRU: Very average experience. Flying from Larnaca to Athens flight arrived on time to the destination seat space was ok food was horrible. Inflight service very average. Nobody expects anything special flying economy regarding food but what Aegean served for breakfast was beyond words. A tasteless omelette there was liquid coming out of it plus a small chocolate. The second segment of my flight from Athens to Brussels was better in leg space service and food but I find unacceptable the control they have on hand luggage. Lately they introduced the low fare tickets for people travelling with just hand luggage people of course try to benefit from this. Passengers carry in the cabin what they would otherwise have checked at the check in counters! What is happening is that people carry oversized suitcases and try to fit them in the overhead storage holders and I was really surprised to see that they allow this. I was carrying a 6 kg soft handbag which I placed in the overhead holder above my seat and the air hostess asked me if she could move it in a holder further in the other row simply to fit a big suitcase! The most positive aspect to this airline is the convenient times.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Aegean Airlines customer review

(Greece)

Aegean is really unpredictable. Can be excellent in every way or disappointing in many other ways. For example though their fares are in no way low cost they started charging 20 euros for a piece of luggage each way (short haul) and 30 euros for longer flights i.e. to Spain. BA and CY do not charge. Going out to BCN cost me for 2 pax 95 euros more than for our return flight on Vueling. Of course Vueling offers no breakfast (you have to pay for it) yet breakfast on Aegean was as poor as you can imagine. Yes on this flight they used the good jet steps and not their favourite bus transport to - from aircraft. One thing that is really impressive is the inflight attendants exceptionally professional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Aegean Airlines customer review

(United States)

Took 2 flights with Aegean Airlines in December 2013 and was truly impressed. Their quality of service was a long way ahead of British Airways that I used on 4 other flights and I will look at using Aegean Airlines again on my next trip to Europe - if Athens is on the trip list!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aegean Airlines customer review

(Belgium)

BRU to Athens on 11 Jan 2014 and flight A3622 from Athens to BRU on 15 Jan 2014. First time experience with Aegean Airlines was very pleasurable from good online check-in mobile boarding card on time departures friendly patient cabin crew and service oriented ground staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Aegean Airlines customer review

(Greece)

Athens-Dusseldorf. Pleasant flight catering could be better. The negative part was the ground staff (at the gate): they changed without asking us the flight by transferring us to the next flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Aegean Airlines customer review

(Cyprus)

We booked and paid for a package in May 2013 to fly to Munich in Dec 2013. Flight out was with Lufthansa which was great. However when we tried to check in online the day before our return to Cyprus with Aegean through Athens we got an error message saying 'non valid ticket' and giving us a number to call. We called the number which was Lufthansa and the agent told us he could see our booking but couldn't check us in as the computer systems weren't compatible. We tried the Aegean online check in but still no joy. So we got to Munich airport 2.5 hours before our flight to check in only to be told we were on standby! We were assured that the gate personnel would sort it out to our satisfaction so we went through to the departure gates. The departure gate had changed but not updated on the terminal screen. When we finally found it the staff were very off hand about us being on standby even though we couldn't understand how we didn't have a seat when the whole thing had been booked and paid for 7 months earlier. After making a big fuss and having to wait until 5 mins before take off we finally managed to get on the plane but not seated together. Another passenger offered to swap seats so we did sit together in the end. Unfortunately we were supposed to transfer in Athens and were very concerned that we would have to go through the whole thing again and we actually refused to board the Athens plane until we were sure we had seats on the Athens to Cyprus plane. No acceptable explanation was given as to why we had been given the run-around and in fact we were made to feel that we were just making a fuss about nothing. The service on board was indifferent food was shoddy and we will never fly with Aegean again. We've flown a lot long and short haul and I can safely say this was the worst experience ever.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
6/10

Aegean Airlines customer review

(Greece)

Although I have been rooting for Aegean in the past these past months I have traveled RHO-ATH-RHO many times and each time the experience seems to be worsening. The boarding and flight schedules are perfectly fine if you ignore the constant use of a bus for boarding instead of jumping platforms in Athens but the cabin experience apart from the seat comfort which is ok is worse every time. The take off is usually ok. The trip to Rhodes lasts for approximately 50 minutes and the cabin crew are struggling to serve you. It looks as if with one hand they serve and with the other they collect what they have just served for landing. The crew are typically indifferent and tend not to smile. The catering is average but couldn't expect big things for a 50 minute flight. For now it progressively costs more money to travel with Aegean that what you actually get in return at least for these domestic routes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Aegean Airlines customer review

(United Kingdom)

Awful Aegean experience (Heathrow to Athens on 22nd December 2013): Hand-luggage with just two laptops (one of them half size) is overweight for Aegean airlines. Hand-luggage bought especially for cabin use and used in others budget airlines with no problem. They made me to empty it twice! For a ticket bought 9 months ago at a price of £ £420 for a flight equivalent to 3.40 hours. The plane was delayed an hour. I just managed to get my next connection flight to Mytilini because it operates from the same airline and they were waiting for us. Aegean has monopolised the local aviation. Also the time schedule is such that it is not worth it to get another airline and change to Aegean for the local trip only.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Aegean Airlines customer review

(Canada)

First time flying with Aegean Airlines from FRA to ATH on a Lufthansa codeshare and couldn't be happier. Nice to have inflight infotainment on a short haul flight and not bad food better than Air Canada. No delays on time and cabin crew were nice. Only downside was that there was no seat-back monitors which many airliners are upgrading to and seats are sort of stiff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes