Aegean Airlines

Istanbul to Athens. 1.5 hour delay is unacceptable. It was my second flight delay with Aegean in just one week. Seat space and meal very poor.

I flew from Geneva to Athens in May 2014. Crew were very polite and welcoming the service was excellent for the price. I was surprised to have a full meal and to receive an alcoholic drink for free for such a low ticket price. I flew back with a low cost airline from Thessaloniki…the ticket was more expensive and of course nothing was offered to eat or drink. I was also surprised to see how fast and easy it is to upgrade in their miles and bonus program. I have already booked my next flight with them.

Athens - Brussels - Athens. Nice service friendly staff clean and comfortable seats. Good food on time.

LHR-ATH-RHO return. First time with Aegean. Extremely pleasant and professional staff excellent planes and comfortable seating. Not cheap but excellent airline.

The best idea if you have to fly with them is not to understand Greek: then you will not understand the check-in staff talking amongst themselves! Also you will not understand the stewardess instructing another on the safety procedures and features of the plane ("no this is the call button it does not sound an alarm"). On the LHR-ATH flight they failed to carry out basic safety procedures like drawing back partitions and ensuring all seat belts were fastened. On the ATH-LHR leg I was informed that I had to pay an extra 45 euro for the same bag that was included in the outward ticket!

Adding a 25% extra luggage fee to the already expensive ticket is outrageous. We traveled each with 16Kg normal luggage from Brussels to Greece and back. We carried small back packs as hand luggage. Before we were allowed to check in we were charged 45 euros for each suit case. One would think that charging 190 euros (going and back) extra for luggage is obscenely greedy.

A321 and A320 Kos - Athens / Athens - Vienna May 3 2014. Nice service friendly staff clean and comfortable seats. Simple and useful online check-in.

First flight with Aegean Airlines and found it all very relaxing. The staff were friendly and helpful and tried to give the personal touch. From the moment we checked our bags in we found them to be really helpful. I was very nervous about the stay over and catching the next flight from ATH to RHO but they really reassured me and made sure I felt happy. On arrival in ATH they made the change of flight very stress free. Definitely use them again. So much different to Ryanair who were dreadful.

I had a reward booking with them from ATH to LHR and on a separate ticket I had a paid ticket from CHQ to ATH. They had it as valid connection the CHQ-ATH at 17.25 arriving in ATH at 18.10 and then 19.10 - 21.00 onwards to LHR. The feeder flight got delayed by an hour resulting to almost lose the connecting flight. Upon boarding I inform the crew but they were indifferent. Finally I did manage to catch my connecting flight only because there were others delayed as well.

I was booked on an evening flight from Santorini to Athens but arrived very late and after closure of the check-in desk. I expected the worst that is to be refused boarding but I was so impressed that the Aegean staff agreed to check me in opened the check-in desk and helped me to join the other boarding passengers very efficiently. Full marks for flexibility without compromising security or delaying the flight and that extra effort made such a difference and saved me from a nightmarish situation of cancelled onward flights and hotel. The flight itself was also very stress-free and the hostesses were polite and friendly. Very nice airline.