Aegean Airlines

BRU-ATH-BRU. Both flights very nice new aircraft on time decent food (hot meal) with entertainment and this on a 2.5 hour flight.

I have travelled many times with Aegean Airlines from Berlin to Athens Athens to Larnaca but also in domestic flights in Greece. In general I would say that it is a very good company as long as everything goes well and you DONT need anything from the customer support. In that case you have to wait for hours (sometimes days) for someone to pick up the phone quite often to tell you that she/he is not competent to respond to your question and as such your call will be forwarded. Surprisingly 9 out of 10 times nobody will pick up the forwarded call. Another malicious trick they are doing is saying that you should wait for the responsible person to call you. Something that may happen after a week or so if you get lucky. They also have the bad habit of not informing the passengers for delays or other unexpected event that may jeopardise the trip. I missed a flight once (one of the very few that departed that day) because the advice of the Athens airport information desk (Aegean did not pick up the phone or the line was busy from 9 in the morning till midnight) to to my question if the flight will be delayed-cancelled or not was to go at the airport four o'clock in the morning and hope that the flight will take place otherwise ask the Aegean people there. I didn't risk it. As a result I was waiting 4 months to get the taxes from the ticket back. There are also hidden charges as using the internet to book tickets involves a fee the same applies though if you book the tickets by phone.

I recently flew from Athens to Milan. One extra bag cost 325 Euro. I could have purchased two tickets providing for two adults with bags for each less expensive. The counter agents were disinterested and responded to each other in Greek which I do not understand. This practice is unreasonable and unacceptable.

ATH-IST on a new A320 (there is a possibility of e-check-in or mobile phone check-in). personally I am not using those services. I prefer the traditional check-in line which was convenient and not crowded. The service was nice the crew was friendly but when I asked for a newspaper the flight attendant took a note of my seat; but she never brought me the newspaper (may be they run out of newspapers because they had lot of people in business class). In the returned flight the flight attendant noticed my seat and then she brought the newspaper to me. There was no IFF but on overhead screen you could see the map of the flight and flight information. Food was nice with selection of wine or beer. Both flights on time and about 60% full. On the return flight they had time for duty free trolley.

Self Check-in is easy for use but unfortunately not cover most abroad airport (e.g. CDG France). Manual Check-in is a little slow. Meal is very good even for economy class. The staff attitude and friendliness is impressive. And the flight is very comfortable.

ATH-LHR on A321 was great with nice inflight entertainment. Food average and crew professional.