✅ Trip Verified
| A very unpleasant experience for my family. We bought two return flights (Ljubljana-Prague-Ljubljana, Ljubljana-Warsaw-Ljubljana), and several days before departure both direct flights from and to Prague were canceled and a flight to Warsaw was merged with Prague flight (so added necessary stopover). Instead of a direct flight to Prague Adria Airways finally offered a transfer via Munich. When we arrived at the airport (21/6/2018), we found that the flight to Munich had more than an hour of delay, and therefore it was not possible to catch the next flight from Munich to Prague. The flight to Munich was full of people from the original canceled flight to Prague, who subsequently wanted to continue to Prague. Although the Adria Airways staff were present at the airport, no one came to inform the passengers and the result was tremendous confusion and lack of information. Ljubljana airport servicing staff finally informed us that Adria Airways staff refused to come! Also wasn't possible to call the Adria Airways hotline. Maybe it had been overloaded due to the number of disgruntled passengers because the next gate was full of people waiting for a delayed flight to Vienna, where there also wasn't anybody from Adria Airways who could provide any information. Unfortunately this flight left without us and we were all forced to ride from the Munich airport to a more than 30 km distant hotel and the next morning at 6am again back. Permanent cancellation of flights and subsequent ignorance of passengers are surely a way to reduce operating costs, but in the long-term this will cause the outflow of passengers to other airports around Slovenia, especially to Graz and to Zagreb.