Ethiopian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 591 reviews
5/10
4 star Skytrax Rating
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2/10

Ethiopian Airlines customer review

(United Kingdom)

New spirit of Africa. A great slogan but one that the airline needs to earn if it is to mean anything. I took the flight from Addis to London on 2 May and as the time approached at which we should have been boarding there was an announcement that there would be a 2 hour delay; as a frequent business traveller I have no problem when this happens for mechanical or weather related reasons but I cannot find it in myself to be understanding when the reason turns out to be that no crew had been programmed and that we had to wait while the standby crew was activated. To add insult to injury I wrote to Ethiopian Airlines to complain and did not receive the courtesy of an acknowledgement.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Ethiopian Airlines customer review

(Thailand)

Very bad service. I flew on route KUL-BKK. The cabin crew were not warm or welcoming whilst guiding me to my seat it seemed like they would rather be gossiping with their colleagues. During the meal service they offered two meal choices - fish and chicken. The cabin crew lacked service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Ethiopian Airlines customer review

(United Arab Emirates)

JNB-ADD-DXB. Check-in: Average experience obviously not ET staff hence it lacks a bit as the lady servicing the queue seemed at odds at what was going on. Flight: Crew were fairly attentive. Again seat failed to work and I wasn't offered an alternative even though they mentioned that they were aware of the problem. Overall a good service made up by their great ability to just make your day. Transit: Efficient though the bus to and from the aircraft needs to be sorted out especially if you offer an exclusive coach for your J class customers. DXB sector: Standard affair though for a late night flight like this it would be better if you offered dinner with the lights dimmed or off.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Ethiopian Airlines customer review

(United Arab Emirates)

DXB-ADD-JNB. Check-in in Dubai: Horrendous. Disorganized and truly unfriendly check in agent. Airport Lounge: Staff friendly and helpful at best though choice of meals needs a spruce. Flight: Fantastic crew onboard. Only gripe though is that menus etc shouldn't be collected while we still on our seats? ADD-JNB: My seat failed to work - this was known to the crew hence alternatives should've been offered ASAP not to wait until the customer discovers it.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Ethiopian Airlines customer review

(United States)

I flew IAD to ADD then from ADD to JIB. When I was at the airport in IAD I noticed many people had overly large bags and in large numbers and I had my one bag. The flight from ADD to IAD was nice and my luggage was with me. However the flight from IAD to ADD was not as nice. The flight attendants were not very attentive the second time around in the slightest and the movie selection was poor. Also when moving from ADD to JIB I noticed they were packing a great deal of peoples luggage and it looked like it all wasn't going to fit. I was right. When I arrived at my final destination I found they had not loaded my bag on my flight. I am military and I was supposed to return to my duty station upon my return. I am now being charged extra leave days due to this Airlines inability to keep track of luggage.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Ethiopian Airlines customer review

(United Kingdom)

A new fifth freedom (operating between two points outside an airlines home country) carrier on the trunk route from Singapore to Bangkok served by Boeing 767-300ER - an interesting and exotic way to get between these two cities. Cannot be booked on ET’s own site but codeshares with SQ and others and pops up on travel aggregator sites. Perhaps the difficulty in booking explained why there was only 40 people onboard despite the kind hospitality of the Ethiopian crew the tasty meal and the excellent flight times (BKK to SIN is 1425-1815 and SIN-BKK is 2245-0005+1). No entertainment to speak of although loud and diverse (military techno ethnic one after another!) played loudly during boarding taxi takeoff and climb (endearing rather than annoying). We arrived twenty minutes early into Suvunabhumi and my bags were on the carousel before I got there despite no lines at immigration. Will look out for this flight again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Ethiopian Airlines customer review

(United Kingdom)

Economy class LHR to ADD. I flew in economy class simply because of the direct flight convenience. I had very low expectation and it helped a lot. The airline is simply not up to international standard. The check-in at the LHR airport was a mess. Why they offer online check in which is not working is beyond me. At the end everybody had to check-in at the counter. The plane B777 is quite new so the seat and video are still in good condition. The food were abysmal that's all I can say. The IFE was average with pathetic earphone. The return flight was not much better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Ethiopian Airlines customer review

(Israel)

TLV to JNB via Addis Ababa. Both legs on time. First flight on a very old 767/300 but comfortable seats and good food as very good service. Second leg on a new 787 Dreamliner but seats not as comfortable as on old 767/300. Service very good food average. This airline gives you the max for the price they charge I will fly them again soon.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Ethiopian Airlines customer review

(Norway)

JNB-ADD-MBA. Suddenly got an sms 5 days before that said 'your flight has been rescheduled' to the day after no further explanation or apologies. This of course affected my connecting flights plans and other bookings. After I contacted them they did offer me the chance to cancel the flight and then offered me an apology for the inconvenience caused. Also travelled with them once before from NBO-ADD-NBO. where it was a basic flight experience and other than a bumpy landing nothing to note.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Ethiopian Airlines customer review

(United Kingdom)

My flight was meant to leave Nairobi at 5.40am and go via Ethiopia and on to London Heathrow. The flight from Nairobi to Addis was delayed by an hour and we sat on the runway waiting to take-off I had also been told that my connecting flight to London was delayed by 2 hours so at least I wasn't going to miss that. Landed in Addis and my second flight was still 2 hours delayed it was mayhem at the gate long queues at various desks and no instructions or announcements whatsoever to guide us. They gave me a new boarding pass I was now sitting right at the back in the middle not by the window as requested with my previous boarding pass. The lady next to me then said 'Are you getting off in Frankfurt or going straight to London?'. I was shocked this was meant to be a direct flight to London and no one had told us that we were now going through Frankfurt (to drop off people whose flights were cancelled the day before apparently). Landed in Frankfurt and let some people off all the rest of us going straight to London had to sit in the aeroplane for almost 2 hours waiting to take-off again! Landed in London at 6.30pm our bags didn't come out onto the carousel for over an hour. I went through arrivals at 8pm! So what was meant to be an 11 hour journey was 16 hours. Never again will I fly Ethiopian airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no