Ethiopian Airlines

Not Verified | Superb flight London to Addis Ababa overnight. Left stand at Heathrow exactly on time arrived Addis exactly on time. A350 is brilliant. Staff helpful as always. Pre ordered meals delivered efficiently. Look forward to trying the new Gatwick to Addis route next time.

✅ Trip Verified | Worst customer experience ever, first and definitely last time I'll use Ethiopian Airlines. Very poor customer care from hostesses, lost my baggage and even after providing all necessary details online, they only found 1 baggage. No delivery was provided and so I had to return to the airport at my own expense to pick up the luggage at a later date. I contacted them by email but I have not received any response or compensation whatsoever for the inconveniences and expenses this airline has caused me. Very disappointing and unprofessional.

✅ Trip Verified | They lost my bag a week ago and still haven't found it. I travelled with an infant who I bought a seat for but wasn't given any package for her, (baby food, toiletries,). The cabin crew were unfriendly to me. I was suprised that they didn't offer things like socks, toothpaste in economy class. Their entertainment was very limited. Food wasn't impressive.

Not Verified | Flight was very pleasant and staff extremely professional. The call centre is very incompetent, a simple flight change takes up to 4 phone calls of 30 minutes each. They are rude and extra services and seat prepaid services like lounge, seat selections are not honoured with no refunds.

✅ Trip Verified | Everything was fine until I arrived in Nairobi and my luggage had not arrived. Instead, it was sent to Mumbai and I had to wait to have it returned to me. No delivery was provided and so I had to return to the airport at my own expense to pick up the luggage at a later date. I contacted them by email but I have not received any response or compensation whatsoever for the inconveniences and expenses this airline has caused me.

✅ Trip Verified | 1. I paid for an upgraded seat which I never received. 2. In addressing the air hostess and head management I was told “ we are full so sit down” 3. The television screen was broken and I was told it would be reset, 6 hrs later nothing ! And don’t ask for ear headsets because they seem to decide when and who can have. These are not handed freely! 4. The staff chose to ignore general passengers when they ask for anything and often reply “I’ll go look, or let me see“ and never come back or just avoid getting to you at all. 5. They rudely wake you up when serving anything and if you ask for anything additional they feel the need to blame you for not taking at the right time. 6. Staff were untidy I would think pride in what you do starts from appearance. 7. This airline needs serious intervention and Management needs guidance on handling staff and passengers. 8. To top it off, they must know they are a problem as at the end of the flight not one member of the crew was found at the door exiting and I came from the back of the plane so they had ample time to converse and say farewell to passengers as all other airlines do, I suppose they knew what passengers would say to them and chose to go elsewhere.

✅ Trip Verified | During my flight in July 2023, a delay occurred. The cabin crew assured us that the connecting flight would wait for Cape Town passengers and that ground staff had been informed. However, upon arriving at Addis airport, I found chaos with numerous delayed passengers and inadequate hotel accommodations arrangements. Furthermore, my in-transit luggage was missing for four hours, adding further inconvenience and the seat I had reserved was no longer available. I must highlight the unsatisfactory state of the toilets. One toilet was blocked, while another had accumulated years of sticky waste on the seat rim. Additionally, the cabin crew's uncooperative attitude in providing essential items for passengers, such as swallowing tablets or providing wipes for hand cleanliness, was concerning. Excessive noise from the kitchen area and lack of attention to passenger needs were also noticeable. I would acknowledge the contrasting experience provided in business class. I upgrade occasionally, or buy extra Shebamiles for upgrading or use Shebamiles. This is where passengers receive amenities like hot towels, menus, and recommendations regarding available choices. As a loyal customer who has flown with ET since 2011, I am disappointed to see the evident disparity in treatment between economy and business class passengers. It is disappointing when flights scheduled to arrive on a specific day are delayed, causing passengers to arrive a day later. This lack of consistency with the DBX-Addis-CT flights is worrying.

✅ Trip Verified | I am extremely disappointed with Ethiopian Airlines and their staff. During my recent flight from Addis Ababa, Ethiopia to Dubai, my friend and I checked in and received our boarding passes and luggage stickers. However, when we tried to load our luggage, we were told to go back to the line and check our tourist visa. We went to another counter to verify our visa with the agent name Meron Teklay (I appreciate her handling and she is well experienced) and then returned to the agent to drop off our bags, as we had our boarding passes and luggage stickers. Unfortunately, the agent was rude and refused to let us drop off our luggage, instructing us to go back to the line. It's frustrating that we completed all the necessary procedures but were still not allowed to proceed. I am aware that the Ethiopian government invested a significant amount of money in a smart checking system, but it seems like it is not being utilized effectively. I have personally traveled multiple times with a permanent residence permit for the United States of America and hold Silver Sheba miles status. This experience with Ethiopian Airlines on July 8, 2023, was the worst in terms of customer handling. I strongly believe that several Ethiopian Airlines travelers will share similar experiences and reviews very soon. I would like to bring attention to the supervisor on duty, Tewodros Assefa, on this date.

✅ Trip Verified | My first time flying this airline, and definitely my last. Decent plane, decent business cabin, but bad customer service. Made to stand outside the plane with over 50 passengers eventually crammed into a bus and not knowing whether we could catch our connecting flights. Disappointed if this is the best Africa has.

Not Verified | Ethiopian changed my wife's flight to a day earlier. They informed BudgetAir of their change. BudgetAir did changed the Ethiopian flights, but did not change the connection from Bangkok to Phnom Penh. On phoning Ethiopian Airlines I was informed that they had now made the change only to find that the call center agent did not follow through and the change was cancelled. Now we are being given the run around and it looks like my wife will have to spend over 24 hours at Bangkok airport. The airline's standard response is to tell you to contact someone else.