Emirates

Colombo to Amsterdam via Dubai and Paris to Colombo via Dubai. Food was fantastic excellent inflight entertainment. Staff very attentive will use Emirates again. Flew in A380 as well.

Lisbon to Luanda via Dubai. In the past I used TAP Portugal to go Luanda but due to delays high fares old aircraft and poor service I changed. Emirates is a cut above the rest flights were on-time main leg on way out was on a modern 777 very nice and more space than competition food was delicious crew professional and helpful. I can't remember any other carrier proactively offering so many drinks and refills in economy class.

CPT-DXB Boeing 777-300. Comfortable flight friendly and efficient cabin crew. Lunch & dinner serving outstanding. Staff made the flight as pleasant as possible. ICE inflight entertainment system with excellent choices.

BKK-DXB-FRA-DUS-DXB-BKK . Limousine chauffeur on time Qantas lounge in BKK as Emirates under renovation excellent day flight to Frankfurt no amenities but its a day flight so no problem good choices of entertainment. on my return I pampered myself in First amazing service and I had the best sleep of my life up in the air. excellent food and wine list. Crew as usual very helpful and nice.

PER-DXB-HAM. My first experience with Emirates Business Class. Started very well with the Chauffeur car. Staff at check in good. Lounge nicely presented. IFE in my seat did not work. Luckily seat next to me vacant. Impressive looking seat was surprisingly narrow and no elbow room. Found it hard to get comfortable. No amenity pack offered on either sector all the way to Hamburg. Found it very difficult to choose something I wanted to eat. Food too middle eastern with no choice offered friendly crew. Lounge in Dubai awful. Probably the worst I've had for a while. Far too overcrowded. HAM-DXB-PER: Chauffeur pick up lounge nice but hard to find. Much better flight than outbound. Same issue with food although this time I ate in the lounge where the food had more of a western flavour to it. Staff friendly and helpful. Different seat with better elbow room. IFE is a little awkward to use. My bag was damaged on arrival in Perth. The baggage services team in Perth were very helpful and my bag was replaced. As a Qantas frequent flyer this was a rewards trip so I'm not too devastated by the experience. If I had to spend full price on a business class fare I would probably look elsewhere. The lounge in Dubai and the seats being the major turn offs.

CPT to LHR via DXB in economy. Two full planes Boeing 777 and A380. Staff excellent helpful and pleasant. Both arrived early or on time. Boarding done by row numbers and well controlled. Seating on 777 narrower but I found more comfortable than the A380. Entertainment vast and varied. Food ok. But why do airlines still insist on providing hot breakfasts in the very early hours which are so unappetising. My poached eggs could have survived a set at Wimbledon! And three hours before landing at 4am when I had just got off to sleep - surely no need. I can't believe passengers want this - a light and healthy snack 90 mins before landing would be more preferable. Going for fruit platter meals in future. Off loaded at LHR quickly and despite a busy terminal through immigration and customs within 30mins of landing.

MAD-DXB-BKK Business Class (Frequent Flyer Gold Card holder) traveling approximately bi-monthly for over two years. I've noticed a marked deterioration in quality on this service and my last two flights have had problems which need bringing to the attention of a wider audience. I note from comments on this site that others have noted a similar deterioration in service on Emirates. On the first flight I was double charged by the airline. When I pointed this out to the Service Center I was initially told I was incorrect. After a second e-mail and a delay I was informed by another individual I had to prove that I had been overcharged. When I did this I was then told by a third employee to enter certain information via the web to obtain a refund. I tried several times but the information was clearly wrong. After a further delay a fourth employee suggested I was entering the data incorrectly. I tried again: same result. I then asked the matter to be escalated. No reply. Eventually after further e-mails a fifth employee agreed that the matter should be escalated. Over a month later I received an incomplete refund and a lame excuse for an apology. On my last flight EK385 the service was awful. My breakfast was initially not delivered. After trying to attract the attention of staff my meal some 45 minutes late was slammed down; it was as might be expected after being allowed to stew for that amount of time inedible. After asking for the Purser a 'Senior' eventually arrived who tried various displacement techniques to avoid apologising. I eventually forced an apology and was asked if I wanted 'something' (unspecified) to replace the disgusting plate. By this time the plane was descending. I asked again to see the Purser who eventually turned up and mumbled on about 'the girl' who was responsible. She disappeared to make the safety announcement prior to landing and I never saw her again. I have received no recompense. I would suggest that if you experience problems on Emirates don't expect prompt service genuine apologies or any recompense. You will have to deal with an obstructive Service Center staffed by arrogant and essentially incompetent individuals and an on board 'crew' who regard themselves as a superior class of persons who unless you are prepared to ingratiate yourself find providing a service beneath them. As there is ample choice of airlines on this route I certainly wont fly Emirates again and would advise caution if anyone is considering it as the alternatives which I have recently sampled are infinitely superior.

SYD-AKL-SYD and SYD-AKL-SYD my work booked these flights. To say the staff are rude is an understatement. Onboard staff were only interested in quickly serving the meals and you didn't even have time to finish eating off your tray before they whipped them away. Any rubbish left over they weren't interested in picking up with their precious little fingers. I buzzed for duty free for an hour and asked 3 people if I could buy some and kept getting told "I'll tell the girl I'll tell the girl" or "she should be coming through" only to find that "she" couldn't be bothered. Ground staff at both airports were rude and I was looked down on (it felt) for a being a Qantas business customer. Rude arrogant staff.

LHR-Auckland- LHR via Dubai April/May 2014 in A380. I thought the comfort of the A380 economy seats was better than other planes entertainment fantastic service good. The food wasn't always to my taste but that is my problem. All legs of the journey were on time would recommend.

BNE to FRA via DXB. Staff pleasant helpful and enthusiastic. Aircraft clean and looks modern and well maintained. Well stocked personal minibar. Punctual. Great food IFE is fantastic. I've done four flights with Emirates and will continue to fly with them. Pity they don't do transPacific flights to US/Canada.