Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2042 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
5/10

Emirates customer review

(United Arab Emirates)

Business class Dubai to Los Angeles - 16 hour flight regular fare and the entertainment system did not work on my seat kept resetting itself. Cabin attendant friendly but apart from resetting (which he did about 5-6 times) he didn't offer any other options. After nearly 3 hours I asked for the purser who re-set yet again twice and finally offered a change of seat. The selection of the entertainment wasn't great. Food average. I took another trip in December to Europe again due to the direct connection but again very poor selection on entertainment and food was not good at all. I would book Emirates again or recommend to family/friends but only if the price is much lower than other options.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Emirates customer review

(Hong Kong)

Flew from HK to Lyon via Dubai for Xmas holiday. I usually fly with Cathay but this trip with Emirates was much cheaper this time and since I had never tried Emirates before I gave it a try. Overall it was good but I think it depends on the aircraft you are in. For HK to Dubai was in a Boeing 777 seems a brand new one inflight entertainment was excellent! For Dubai to Lyon was in a A340-500 not bad either but the inflight entertainment was not as great as the on the Boeing. For the return trip was in a A330 inflight entertainment was really disappointing. Food was ok as well as staff. Compared to Cathay I would say that Emirates' crew is not as friendly as Cathay's (less smile seem to be quite "cold" sometimes). Nevertheless for the value for money I think I will fly again with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(United Arab Emirates)

DXB-DUB - Business class out and Y class back. Gold Member. The experience is a mixed bag outward in Biz pick up on time. Flight on time lounge is to me nothing but an upgrade from the main terminal with free food and drink. Staff all look over stretched and it is not in comparison to other leading airlines where you can have a quiet zone to work. Its over crowded busy and too open meaning that all sounds travel. Flight fine very full. Staff did their job but lacked any interaction skills. Return in Y again flight over booked their policy of 3x4x3 seating on the 777 is just too tight. ICE as ever was good and staff were not attentive pressed the call button numerous time they walked past me. Vanished for over 2-3 hours mid flight. Food on both legs was terrible had ordered a low cholesterol meal with low fat. Both times a salad with lettuce and tomato no dressing and fish in biz class was actually burnt so bad to was like plastic. I asked for an alternative and they had Biriyani. You get better in Y class on Saudia for a 1.5 hour flight. In Y class on return chicken breast that you could put through a window and white rice inedible. Its a pity Qatar don't start entering this route as I would gladly fly them in future. Emirates are expanding at a fast track rate but seem to be loosing the edge when maintaining standards.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Emirates customer review

(Sweden)

In December I flew Emirates on 4 different occasions from Copenhagen to Dubai/Bangkok and I'm sorry to say that I was disappointed. The most annoying was the slow and confusing service of the cabin crew it took more than 2 hours for them to serve anything on each of the flights and it seemed like they were all trainees. On the first flight we had great large new screens for the inflight entertainment system but on the other flights the planes were equipped with an earlier version which was not at all as good. The check in and boarding procedures worked fine although there are always a lot of people who don't understand the boarding priorities. The food and beverage were of average quality and you more or less had to go and ask for the drinks by yourself. I will travel with Emirates again if I will get a good price but not for the comfort and service level.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Emirates customer review

(United Kingdom)

Kuala Lumpur to London Heathrow on 5th January 2014. The prices are reasonable and the service is quite good. 2 years ago I felt the attitude of the cabin crew was poor so I avoided the airline after that. The staff were not responding to calls and was even rude to passengers. This year I thought I'd use Emirates again. I rang my call button twice and both times it took them more than half an hour to respond. They just didn't seemed bothered about serving. The food was served very late. In summary Emirates is a good airline but they just need to buck up with the cabin crew service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United Kingdom)

GLA-DXB-BKK-DXB-GLA. I flew from Glasgow on the evening flight to Dubai on EK 026 on 10 Dec and have to say the service from the cabin crew was outstanding and very friendly. Meals and drinks were given in good quantities and the service was fantastic for a night flight. Well done However next flight on EK 372 to Bangkok on the A380 was appalling and inappropriate for the standard of Emirates. No bar service bad food and poor cabin crew. I feel bad in saying this. Return flight was on 07 Jan on EK 371 evening flight to Dubai service was again outstanding friendly cabin crew poor food as only breakfast but it was a late night flight. Good full bar service and outstanding cabin crew which did an excellent job. Last flight was on EK027 and the cabin crew were excellent food was very good and a good bar service which was up to Emirates high standards. I have been flying with Emirates for over 10 years and reached Gold status but now have Blue status. I feel that overall Emirates is excellent good value for money have excellent cabin crew which fly on modern aircraft with a good safety record. The downside is the A380 flights are a hit and miss and overrated. Also I feel Emirates has expanded too quickly to take on other middle east airlines and that the Emirates high standards are falling.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Emirates customer review

(Australia)

MEL-AKL-MEL A380. Check in was easy and pleasant staff onboard were professional and helpful. Emirates are fantastic when travelling with children. A380 aircraft is comfortable and pleasant to travel in and the bar at 40 thousand feet a wow factor. Food was good for airline food. Ice entertainment excellent. I would recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(Australia)

SYD-AKL-MEL A380. Very disappointing I have flown Emirates about 10 times and it is consistently deteriorating now to the point where it is not worth bothering with. The previously generous and hi-spec economy meals have been replaced with a smaller tray with much lower quality food. The crew on both flights were unprofessional to the point of it being quite sad on the first flight the service was a shambolic mess and on the second they were far more concerned with flirting with each other and chatting rather than serving passengers. Call bells were never answered meal service took far too long on both flights and the toilets were utterly revolting despite the newish aircraft. Only good part is the IFE. Sorry to say I won't fly Emirates ever again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Emirates customer review

(United Arab Emirates)

DXB-FCO-DXB with A380-800. Wonderful experience starts at the A380 dedicated hub a modern brand new mall with excellent food and shopping offering. Boarding despite the aircraft size and the number of fellow passengers is fairly fast. Seating is spacious and the seat when laid back moves both the back and the seat giving the feeling of having double the inclination and increasing the comfort. Food was served and it was very tasty probably one my best experience in economy class. The entertainment screen was outstanding endless channels games and not to mention the WIFI available onboard and the fact that mobile was working perfectly while cruising at 39000 feet. Amazing experience for an economy class flight both outbound and inbound.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Emirates customer review

(Singapore)

Flew from Melbourne to Singapore on First with my wife. Two cars came to pick us up from the hotel and after insisting that one is enough for both of us and our baggage I sent of the other car. Check-in was pretty quick and the staff at the counter noticed that it was my wife's birthday so he chatted with us while processing our baggage. Immigration clearance was done swiftly with the fast track card. Spent an hour at the lounge before making our way to the boarding gate. FAs welcomed us warmly and ushered us to our suites. I have planned to surprise my wife with a cake so I arranged for it over the phone with Emirates contact centre way before my travel date. The suite was big as A380's (We flew on a B777-300ER) and the crew were excellent. Pre-take off drink with nuts Arabic coffee with dates cold towels Bvlgari amenity kits Pyjamas and Menu card were distributed while taxing for take-off. They offered an a la carte dinning with wide variety of selections. The food was fantastic. Especially the Arabic mezze (a must try). Restaurant quality food and the service were efficient. Plates were cleared promptly and the next course was served on time. The chief FA came by my seat and requested to meet him at the business class galley so that we plan for the surprise without attracting too much attention from my wife. He showed me the cake and I bought a gift from the on-board DFS. They brought the cake with tiny lights around it and greeted her. They took plenty of Polaroid photos of us. It was a very memorable flight for both of us.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes