Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2356 reviews
5/10
4 star Skytrax Rating
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10/10

Emirates customer review

(United Kingdom)

Glasgow to Male via Dubai and return economy class. All flights on time with Emirates' usual professionalism and efficiency in dealing with quick transfers of baggage between flights. The standard economy seats provide enough legroom even for big guys like me (6 foot 6 with long legs). Excellent food and utterly superb in-flight entertainment. Friendly and responsive staff on all flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Emirates customer review

(Austria)

Vienna-Dubai-Manila and return in Business all on B777. Emirates is decent 4-star airline. The night flight out of Vienna was as one would expect - quick dinner service (good meal but nothing special) friendly staff (always addressed me with my name) but seats are far too narrow for business class because Emirates squeezes a middle seat into the centre row. On arrival in Dubai we were bussed to the gate (out of 4 arrivals/take-offs 3 were from bus gates and the bus ride takes quite a while). The business lounge was a disappointment. It is fairly large as it stretches across almost the whole first floor of the terminal but it is rather narrow and dull it overlooks the shopping concourse below (noise) there are showers but they are tiny. Strangely I had to ask for a non- alcoholic beverage at the bar as only juice and water are freely supplied but all hard drinks are self-serve. The onward flight to Manila was on a noticeably older 777 in a two-class configuration. The staff performance on this flight was outstanding. On the return flight one of only two washrooms for C-class broke which lead to queues. The plane was spotless and new but cabin crew performance was below par. Coats and jackets were handed back some 30 to 40 minutes before landing some pax had to keep them over their knees as the adjoining seat was occupied. Drinks and snacks were taken away all of a sudden without warning due to landing (still some 30 minutes away). Generally I would recommend them although I still prefer Qatar or Turkish when travelling into Asia.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United Kingdom)

MAN-DXB-CPT in business class. The chauffeur service on time. The Manchester lounge was one of the best lounges I've ever used. The flight to DXB was the A380 - the business seats and service are very good. We never bothered with the bar at the back but it did look good. The business lounge at DXB was fairly gruesome to be honest. To crowded dirty and quite a let down after Manchester. The flight to CPT was a 777-300ER. The seats and facilities are not a patch on the A380 still much better than economy. The service was better probably due to the fewer business class passengers. The return flight was all 777-300ER on both legs. Again the seats weren't the best but the food and service on all the legs was generally very good. The chauffeur service was excellent. Our bags turned up first both at CPT and MAN. Overall a very positive experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(United Kingdom)

Flew Emirates MAN-DXB-KUL and back. A380 from MAN-DXB and B777-300ER from DXB-KUL andmB777-300ER for all legs back to MAN from KUL. The overall flight experience is below average. The seat was OK and a bit weary and some seats had visible stains. The aisle was too narrow the meal cart always hit the the aisle seats every time the cabin crew served the meal. The meal was below average nothing impressive about it. The crew have to learn to be more friendly and definitely need more training to communicate with the passengers. Toilets were fairly dirty after a few hours and crew couldn't be bothered to look after them. The only good thing about the flight experience was the entertainment system. I am totally disappointed as I was expecting Emirates to be one of the best airlines in the world.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Emirates customer review

(India)

JED-DXB-HYD the trip from JED to Dubai the plane was an A380. The economy seat was quite comfortable and the service was good. The food was outstanding and I liked the ceiling LED lights which give a look of stars. Dubai to Hyderabad was a B777-300ER - the inflight entertainment and the breakfast was good and as usual the service was good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Emirates customer review

(Thailand)

BKK-DXB-Moscow. Excellent flight on the way to Moscow entertainment system is excellent with plenty of choices food was very good excellent service. On the way back from Moscow to Bangkok the flight from Dubai - Bangkok was delayed nearly 2 hours for technical problem on their A380 but overall Emirates is still very good. Being a gold member is excellent as the chief purser came to greet you personally before departure.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Emirates customer review

(United Kingdom)

We have just had four flights with Emirates Gatwick /Dubai/Singapore Beijing/Dubai/Gatwick on all four flights I could not fault the cabin staff they worked very hard frequently coming round with water. The food was typical airline food re-heating an omelette is not a good idea but the warm croissants a nice touch. The seats on the air bus are very comfortable and had plenty of legroom. We had a query before our first flight with regard to seats and customer services were most helpful and resolved the situation. It was a long tiring trip made bearable by Ice the wonderful entertainment system. We were quite happy with our economy flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(United Kingdom)

Flew BKK to SYD - seat was really uncomfortable. In the upright position it felt like you were slanting forward and I could feel the metal bars in the seat. It was an 8.5hr flight and was expecting the dinner service to take place quite quickly so I could take advantage of the lie flat bed. Dinner wasn't served until well after 2hrs into the flight and was a disappointment. The staff were friendly and helpful which was great but apart from that I didn't enjoy what should have been a comfortable flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Emirates customer review

(United Kingdom)

Again a mixed experience with Emirates EK407 MEL-DUB and EK017 DXB-MAN business class both on A380. Business seat would be tight for a large person cabin crew patchy on night flight from MEL. Food wise advertised items like cheese and coffee had to be specifically requested rather than routinely provided plane from Melbourne was an hour late in to Dubai resulting in a frantic dash over a long distance to Manchester. Plane service and food better on day service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(Australia)

Flew Brisbane to Dubai on 777 and the onto Rome on A380. You really notice the difference between these two planes. The A380 is a lot quieter and seats are more comfortable and spacious. Would recommend sitting in the first section of economy we were rows 49 and 50. Food was of high standard and their entertainment system was fantastic. Easy to use up the time watching a couple of the late latest movies. Would highly recommend to anyone making the trip to Europe from Australia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes