Emirates

✅ Trip Verified | Emirates is always a good choice. Comfortable seats with a large seat pitch and good entertainment program. The on-board catering is good and sufficient. Check-in was extremely quick and the flight was on time. Only the on-board staff seemed annoyed on all flights and, accordingly, the speed and type of service was somewhat disappointing. The ticket prices are high but for a good airline worse to pay.

Not Verified | When is extra leg room, extra leg room. 11 of us travelled on Emirates from Bham to Dubai/Sydney 28 October 23 and returned 16 Nov back into Bham EK0039 flight. We paid for extra leg room seats 80J K H so that we could relax and have sleep on the long journeys ahead of us. On 3 of the trips the air stewards were respectful of our space, given we were next to where they served the food and drinks with their trolleys. They were all quiet during the long flights once drinks and food had been served so myself, husband and son could sleep. However, on the flight from Dubai to Bham this could not be a worse experience if Emirates tried. The team were inexperienced (bar one professional) one of them swearing so we could hear F"** word as the curtains were left open, explaining what she required in men. The food and drinks trolley was left next to my husband within an inch of his feet so they stepped over him each time, apologising for waking him up over the next 3 hours. A team of 6 stood in our area having a meeting. After 4 hours into the 8 hr flight, I politely asked if they could move the trolley so we were not disturbed and it was really disrespectful given we had paid extra for the seat. The deputy and mgr came to see us to apologise and talk to their team and moved the trolley. I showed the mgr a picture. The mgr took my phone and email details to formally respond, but 9 days later still no response. Very disappointing, given 11 of us travelled. The previous 3 flights were really good.

✅ Trip Verified | This was a short but wonderful fifth freedom ride with Emirates. Despite the fairly short (just under 3 hours) flight Emirates was at the top of their game. Most of what I experienced has been documented many times but the personalized service I received was notable. A delicious meal was artfully served and no request was too much for the crew. A quick walk back to the lounge shared with business class was fun including light conversation with the bartender. Flight was on time and the mounted cameras were a fun way to watch the landing.

✅ Trip Verified | BNE-DXB-MAN on 4th & 5th Oct (EK435/EK017) and MAN-DXB-BNE on 19th & 20th Oct (EK020/EK434). All 4 flights in A380s, 3 in seating zone F and 1 in zone B. Seats relatively comfortable and cabin service OK but struggled to find something interesting to watch on IFE on all 4 sectors - that's why I always travel with a book - although watching Newcastle Utd hammer PSG at St James' Park live was a bonus on BNE-DXB sector. Unfortunately there was no wifi or "live" TV coverage on DXB-BNE return sector for which the crew apologised before departing DXB. Relatively uneventful flights that arrived & departed pretty much on time other than a 1hr delay on take off from DXB on final leg - pushed back from gate on time but held on ground for an hour due to ATC "traffic". Emirates actually provide a good "one stop" service from the east coast of Australia to Europe but the 14hr legs to & from DXB can be a struggle. Overall 7/10 and I would use again.

Not Verified | I've always loved the Emirates A380 as a comfortable plane to fly but the Business Class cabin is simply too big for the crew and galley capacity, This was a late night departure from LHR where many passengers skipped the meal in favour of sleep, yet for those of us wishing to dine, it took over three hours to complete the service. The crew were inattentive and disinterested, just bringing up a course and then disappearing until they brought the next. It was Economy service with only slightly better food. The smaller cabin in the 777 leg was better service but a much poorer cabin experience. Very difficult in the middle seats, to relax and watch a film when your screen is right next to your neighbour's.

✅ Trip Verified | I couldn’t get a business saver so had to opt for more expensive business flex flight. I needed to book in August to use my airmiles. Lo and behold the saver tickets were released a week later making the price £600 cheaper. Emirates refuse to help, their excuse was all these people of 8 different flights had cancelled, therefore making the business saver available! It’s price rigging. Get everyone to buy the more expensive price, then sell the cheaper ones. They are a great airline until anything goes wrong. I can rebook the cheaper flight but it costs me £500 to cancel. Last time I will ever fly with them.

✅ Trip Verified |   It was my first experience with Emirates which was quite unpleasant by handling from the cabin crews. The screen was broken then they changed you from row 18 to row 45. However, they won’t change to one row before which 17 because all they care is selling the seats instead of passenger’s convenience. Also during 50 mins of turbulence they only allow business class passengers use the toilet and the whole economic class passengers were not allowed. Only BC PAXs have the skill to protect themself during turbulence and EC PAXs can’t do it? I wrote a complaints and they responded that I have accepted the alternative seat but actually I went to original seat which the screen was broken (including call button). This was such a horrible experience and could be the worst during the flight. Not sure I would recommend it to my friends or family.

Not Verified | Emirates is an excellent airline, Excellent planes, excellent service, however, they should know that they are servicing all kind of people. On my flight they served Indian food only, when asked why can't I get other kind of food, I was told the this route serves about 65 percent Indian customers, what about the other 35 percent, I asked, got no answer or simply, they can go to hell. My only suitcase didn't arrive With me at my final distinction, they forgot it in Dubai, this is not the Emirates that was 10 years ago, it shouldn't use the logo "fly better" it should now have another logo that say "Lose weight while flying Emirates" since you will not eat for 36 hours on your round trip

✅ Trip Verified | First I was separated from my wife of 35 years and then despite my plea of a stiff shoulder I was given a window seat in all my 42 years of flying. Emirates seem to treat its tour group passengers as 2nd class passengers without any rights. My wife and I flew to Spain and Portugal from Singapore on a packaged tour with a travel group. On our return flights first from Madrid to Dubai on EK142 on 9 Oct 2023 and from Dubai to Singapore on EK 354 on 10 Oct 2023, my wife and I were placed on window seats on the opposite sides of the aircraft. When I enquired at the check in counter for an aisle seat for the 2 flights as I am a tall bloke with a stiff shoulder (which has been affecting me for the past 5 years), the staff gave me an aisle seat further back and my wife in a window seat 6 rows ahead. She said she tried but could not see the connecting flight seating plan from Dubai to Singapore and advised me to approach the boarding gate in Dubai for help. When we reached Dubai, the tour manager, my wife and I, another another couple who had been in opposite ends of the aircraft made a beeline for the connecting help desk close to B18 boarding gate. The guard refused to let us into the queue even though there was no one queuing and the 2 counter staff were helping a couple of the passengers at the counter. He told us to use the self-help kiosk computer even though we said we needed help with changing the seats. The computer did not do the latter and directed back to the counter. The guard was still reluctant and finally allowed my wife and I in the queue. However, our tour manager and the couple were kept outside the line even though they had legitimate business to speak to someone at the counter. There was a couple talking to a group of the staff outside the counter near the queue and the man was gesticulating wildly in a heated discussion with the staff. Eventually one of the staff involved in the 'conversation' told the guard to admit all of us and 'royally allowed' us to talk to him behind the counter. He told us in no uncertain terms that we were given our seats as 'non-paying' passengers and it was tough luck that we had to be separated. Our tour manager protested that the tour passenger list with familial/partnering connections was given to the airline beforehand but he said we were given a block of seats from rows 81 to 83 and he could not help in any way. My question to the airline is this: if the passenger list has been provided with the different familial/partnering groupings could it not be more accommodating and doing a slipshod job of seating willy nilly without regard for the families and couples travelling together. What happens if there are families with young children? Furthermore if the airline has given a block of seats (say rows 61 to 63 or 81 to 83 and not all window seats or not all middle seats) in advance why can't it have the good sense to pass them on the tour manager beforehand so the tour manager can help to allocate the seats according to the passengers' preference and needs? Even in times of profit squeeze when corporations try to extract every cent from its passengers, how much money can you make to justify discriminating and alienating your passengers just because the 25 of them are travelling as part of a package tour?

✅ Trip Verified | I wish to express my dissatisfaction with my recent experience on Emirates Flight EK2185, scheduled for August 6th, 2023, from Dubai to Catania. The flight was canceled less than 24 hours in advance, which severely impacted my long-haul trip. This trip was booked through the Emirates website and was disrupted just hours before its departure due to the cited 'unforeseen circumstances,' namely a fire at Catania Airport, which had occurred three weeks prior. Being an aware passenger, I was cognizant of the previous flight cancellations to Catania and the airport's incapacity to handle extra-Schengen flights. Consequently, I had been diligently monitoring the situation, investing significant time and financial resources from a remote location in South Africa to stay updated and explore alternative travel options in case of an eventual cancellation. My distressing experience began when I found myself caught in a bureaucratic game of ping-pong between Emirates and Flydubai, the airline operating the flight. Both carriers appeared to evade responsibility and failed to offer me any practical alternative plans. The cancellation notification reached me while I was en route to the airport, necessitating an unscheduled stop in an area with phone reception to contact the Emirates call center, as per Flydubai's app recommendation. To my dismay, I spent over 30 minutes on the phone only to discover that Emirates was not presenting any viable options for reaching my final destination. Furthermore, their communication regarding alternative flights from Dubai to Italy was initially unclear—mentioning Rome or Milan—and later, limited to Naples, with no apparent connection to Catania. It was only after a protracted discussion that the call-center operator finally intervened, reconfiguring my entire reservation to a flight bound for Milan, just an hour before my scheduled check-in at Skukuza. This change, which was seemingly necessitated by Emirates' arcane policies, left me in Dubai without compensation for the additional time spent there. I was accommodated in a shared room with no meals, a circumstance that I managed to secure solely because my partner already had a reservation for a Dubai Connect service. Following the call-center operator's instructions, I had to personally book a new flight from Milan to Catania, incurring additional expenses. The overwhelming stress and uncertainty surrounding this ordeal marred a significant portion of my holiday experience. I requested that Emirates recognized the hardships I endured during this journey, including the extra costs incurred due to the days of delay and the missed medical appointment. However, they just said they could do nothing.