✅ Trip Verified
| Johannesburg to San Francisco via Dubai. I traveled to San Francisco for important business meetings. After experiencing almost 4 hours of delays I was informed on my arrival (12 Jan. 2020) in SF, Emirates informed me that my baggage had been lost. I was asked to complete a form and was told that the bag would be delivered to my hotel the next day. This was already upsetting because I didn't have clean clothes and would be attending my first meeting the following morning. I was forced to buy a clean set of clothes. After being told that Emirates would be in contact with me, and having heard nothing from the company I decided to call them later that day, only to find out that my baggage would only arrive the next day (14 Jan. 2020). As upsetting as this was, I didn't want to spend more money to rectify their mistake, so I borrowed a set of clothes from my colleague for our meetings the following day. Once again, not hearing anything from Emirates, I called them the morning of the 14th to ensure that everything will be taken care of. However, when I returned to my hotel later the afternoon my bag still was not delivered. Once again, I called Emirates just to hear that there was not anything they could do to resolve my issue, I was simply asked to wait. Now I will have to spend more money fixing their mistake. The lack service, communication and professionalism I received from Emirates has been distasteful. There has been no effort from their side to rectify their mistake, which is appalling for a company who consider themselves a leader in business travel. For this reason, I believe one should rather avoid using their services if you are time-pressed and have important meetings to attend.