El Al Israel Airlines

Not Verified | El Al ask to be at the terminal at least 3.5 hours before the flight. However, they themselves did not show up on time and we just waited for hours to check in our luggage. I also had issues with them in the past, and they are very expensive.

✅ Trip Verified | I travel with them very often but after the 2022 COVID 19 precautions lifted, they became a rip off with usual services that they turned into Add-Ons requiring payments such as 90$ for luggage above 8kg and 20$ for a choice of own seat not mentioning the interrogation prior to flight check.

✅ Trip Verified | Tel Aviv to Toronto, both flights amazing, the crew was very nice. Food and snacks delicious except the egg (no one like it), the flight’s attendants were nice and helpful. When we came back from Tel Aviv to Toronto me and my mum seated in different place not together, i asked if i can move her and sit beside me to help her when she need any help. They moved her beside me close to exit door without any charge and 15 minutes before the airplane landed at Toronto they moved me and my mum to the business class to help us to exit first. Thank you so much for all the crew.

Not Verified | Got to airport 3.5 hours early. Car rental shuttle took 30-45 min, stood in line in line for 2.5 hours while one person very leisurely checks in 40+ people. Finally get to baggage check with 30-45 minutes until flight. The woman yelled at us for showing up late (why didn't you show up 4 hours before?!) and tells us the flight has rejected us (even though boarding was still happening) and that we need to go reschedule. Get yelled at again by another woman who says the next flight isn't until tomorrow and will cost an additional $500. Overall, an absolute nightmare, just to lose a day of my honeymoon for absolutely no good reason - except maybe being difficult for the sake of being difficult. Avoid at all costs.

✅ Trip Verified | Tel Aviv to Rome. I flew with an infant and by the gate they told me I wouldn't be able to take my carry on with me that I would have to take everything important out and check it in. As much as I pleaded that i"m flying with an infant if they could reconsider they were nasty and wouldn't budge while allowing other passengers on with their carry ons. Only to get worse when we arrived in JFK we found out that our carry on luggage was never checked in it was left in Tel Aviv with a promise to get it delivered within 24-48 hours as of now it's more then 48 hours and I still didn't get my luggage with no one contacting me about it. They were nasty and unreasonable.

Not Verified | Terrible customer service. They lost my baggage and it was returned to me 6 days after arrival. There was no one to talk to through those days to find out the status of my claim and when I will receive my baggage. After I received it I tried to file a claim for the money I spent on clothes during those days and their online portal kept logging me out. I tries a couple dozen times to contqct them and file a claim to no avail.

✅ Trip Verified | Another smooth comfortable flight. Flying premium on El Al is consistently on a high level. Great food, service, entertainment and wifi. Comfortable cabin with great seat and amenities.

✅ Trip Verified | I was treated very badly by a rude receptionist at the Business Check in Desk, I spent £1600.00 and they wanted to move me to Economy with no explanation, just saying the flight was over booked. When I booked the flight 3 weeks before most of the seats in Business were free and I choose my sit. Someone they knew or someone who payed more money got priority over me, the lady at the counter even shouted at me and the 2 shift managers just lied to my face and did not give me any explanation why was I the only one that had to except being downgraded, I was not even offered any money back, just a flight free flight to Europe which was of no use to me, as I will never again fly EL AL, they just give a bad name to Israel and ruined my whole trip. If you are reading this avoid EL AL and book instead in British Airways as I always got a first class service with them.

✅ Trip Verified | 3 hour wait to get to baggage drop. They let all the Israeli citizens cut through the line. All non Israeli passengers ended up standing in line for hours. I waited 3 hours. Then another 30 min for security. None of the staff were helpful. They were all rude and did not care. They had 3 staff on at baggage collection with hours of passengers to go through. Highly recommend never using this airline!

Not Verified | Cancelled our flight on the departure day "for operational reasons" . Did not suggest any alternative flights or residence. Did not answer our calls in any office in Germany (it was a working day afternoon). Did not answer our calls to Israeli office for at least 1 hour. In facebook messenger answered in 2 days only, in WhatsApp in 1 day. Did not bring money back, just suggested a 1-year voucher for 300$. Do not answer calls and do not call back at all from the Israeli office, don't suggest a proper customer service in their call-center