"Customer service was terrible"
Etai Shvetz (United States)
Not Verified | I booked a trip before the events on October 7th. I had to cancel my trip and El Al was not accommodating at all even though this is an extenuating circumstance. They offered me a partial refund taking 1/3 of my total expense. Customer service was terrible. We were hung up on multiple times after asking to speak to a supervisor. Wait times to talk to a representative were over an hour. You would think this company would be a bit more accommodating to people who had to cancel a trip during this time but all they care about is money. Never flying with them again, they’ve taken enough of my money.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Newark to Tel Aviv |
Date Flown | March 2024 |
Value For Money | 12345 |
Recommended | no |
"Always some bad experience"
Daniel Argo (Israel)
Not Verified | Such a bad service. Changing flight time and no response from service at all. Been waiting now for 10 days to get a response. Just stay away. Always some bad experience with them.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tel Aviv to Paris |
Date Flown | September 2023 |
Value For Money | 12345 |
Recommended | no |
"service was good"
Gerald Markum (United Kingdom)
Not Verified | The service was good, everything that I ordered came in a minute or less and all my needs were attended to. Free snacks of hot fudge and tea. Fast and there were no delays (not late for take off or landing) Really recommend, thanks for a great flight. I am really happy.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tel Aviv to London |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"they have an awful service"
J Barani (Israel)
✅ Trip Verified | It has a clear and direct discrimination passengers. It’s my second time that I’m flying with El Al and both were terrible experience. You can feel disgraced and humiliated due to special and extra luggage check and due to the personal question that are asked by security during boarding. All of this discrimination is due to the fact that you’re not Jewish or white. Except the direct discrimination, they have an awful service. Flight attendants are rude and arrogant, they don’t smile and need to ask for thing several times. Do your self a service and avoid this company.
Aircraft | Boeing 787 |
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | Tokyo to Tel Aviv |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"cancellation fees in this war environment"
R Fiore (United States)
Not Verified | Outrageous that EL AL is charging cancellation fees in this war environment where tours are being cancelled and all other airlines have cancelled their flights.
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Newark to Tel Aviv |
Date Flown | October 2023 |
Value For Money | 12345 |
Recommended | no |
"refuse to switch the voucher to refund"
Guy Michaelis (Israel)
✅ Trip Verified | Bought a ticket for my wife for her Birthday. War broke out a few days later so I tried to cancel the tickets as promised by El AL without any charges, however, it is not possible to do that on their website only through phone call. El Al never answered their phones for several days which is understandable due to the overwhelming call volume. since the flight was the next day I took a voucher with limited credit for 12 months and thought I would get the money when they answered just not to lose my money for "no show". Today they answered after spending hours on the phone, but they refuse to switch the voucher to refund. One Star for you El AL, and I or anyone from my family will never ever fly with you. Just for comparison, The ticket back to Israel was with Turkish Airlines which allowed cancellation without penalty (due to the war) on their website. It took less than a minute to get a full refund.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tel Aviv to Amsterdam |
Date Flown | October 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Shame on El Al"
Michael S Bernstein (United States)
Not Verified | Shame on El Al. Was so excited to go to Israel for a family wedding. Ticket purchased for Saturday non stop flight (non stop) from Miami to Tel Aviv on 10/07/23 (Saturday) night. War had broken out earlier that day. Needless to say the wedding was cancelled. El Al never answered their phones for several days (understandable due to overwhelming call volume. However when she did speak to someone all they would offer was a limited credit for 12 months OR…refund but a $275 fee. The other airlines were so accommodating. Not El Al. Trying to make money on us during war time. Do not fly EL Al, we never will.
Aircraft | Boeing 787 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Miami to Tel Aviv |
Date Flown | October 2023 |
Value For Money | 12345 |
Recommended | no |
"Inflight service was excellent"
S Vayle (Australia)
✅ Trip Verified | Inflight service was excellent. Friendly attentive staff. Excellent cabin and very comfortable seat including the lie flat bed. Cabin has understated tones which feels modern , luxurious and comforting. Staff had excellent knowledge of local wines being served. Ground service however in Ben Gurion and lounge needs a little bit of a further polish. Check in staff were a little too nonchalant and the lounge had a damp smell but good range of food and beverages. The lounge is also in need of a bit of an update.
Aircraft | Boeing 787-9 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Tel Aviv to Paris |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"What a nightmare"
Shawn Mautner (Israel)
✅ Trip Verified | When arriving to the destination and after waiting for my luggage for an hour, i learned that EL Al decided not to wait for luggage arriving from transit flights. They didn’t lose our bags, they just decided to leave with out them. Now I'm stuck with no bag waiting for a rude delivery guy that should have shown up today but got the wrong address. What a nightmare. If you want a company that knowingly gets her customer stuck without clothes, medicine etc. for more than 48 hr then El Al is the place for you.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | New York to Tel Aviv |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"El Al did a good job"
J Rosner (United States)
Not Verified | It is never enjoyable to fly 10+ hours but I think El Al did a good job. Flight attendants were nice and responsive. They served 2 meals. Boarding seemed quick. No complaints.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Tel Aviv to New York JFK |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |