Egyptair

Economy LHR-SSH-LHR. Check-in smooth and efficient with no significant delays. Both flights departed within 10 mins of the scheduled time and both arrived early at destination. Meals were acceptable but not outstanding. Regular non-alcoholic refreshment was served. Inflight entertainment was available but unexciting. No cause for any significant complaint.

Travelled to Entebbe via Cairo return. 3 of my 4 trips delayed by at least 90 mins to 2 hrs. The excuse on the first occasion was that we were waiting for a First Class passenger. One of my bags delayed for 2 days when I arrived in Entebbe. I also booked a vegetarian meal no problem here but all 4 hot meals were the same rice and grilled vegetables. The service on the flights staff and transfer through Cairo were fine. But generally the planes particularly on the Entebbe legs were cramped and poor quality compared to others on that route.

I have flown Egyptair several times since my family moved for work 2 yrs ago I am constantly pleased with the service and overall ease at which staff provide good customer service. I recently returned to London and unfortunately mid flight suffered sickness rather badly. I was treated with respect and dignity and at no time felt a nuisance. I appreciate the service given.

As a disabled passenger they could not have been more helpful and the flight from Heathrow to Cairo was excellent. Food and cabin staff good the only downside was the rather definite landing we had. Flight by Airbus from Cairo to Alexandria again had lovely cabin staff and refreshments served twice during 40 min flight. Airport staff at Cairo and Alex also friendly and helpful which makes a change.

CAI-IST. Flight departed on time. Clean and friendly crew. Food was of a good quality the only sad point is there was no entertainment program.

BRU-CAI-JHB and DAR-CAI-BRU. Airbus not new no inflight entertainment food adequate friendly crew. All flights departed on time and arrived even before scheduled arrival time.

JFK-Cairo. Not a horrible flight but the restrooms were not cleaned in 10 hrs. The cabin was hot and the seat didn't have the air adjustment option. Flight crew seemed lazy and unfriendly. Never came around with water I had to ask no rubbish collection.

London Heathrow to Baghdad with a 4 hour layover in Cairo. I was surprised by the quality I was expecting terrible service and an out of date plane however I had an good check-in experience and the flight itself on one of Egyptair's newer Boeing 777-300 planes was excellent. While IFE did not have the range of programs that some airlines offer it offered far more of a range than some. The food was good enough service was easily available and the cabin crew polite and helpful. The only drawback was no alcohol available. The flight to Baghdad left early and was more than half empty so there was plenty of room to stretch out.

Good staff the lack of alcohol contributed to a pleasant flight. Airbuses were a bit tired but the new Boeing 737-800 was comfortable. Great value nice service and only slightly delayed.

CAI-BRU with an old A321 (10 Business seats). Business class might have been acceptable 20 yrs ago but now it's a real disgrace. Out of date Business Class no personal screen no pillow no amenity bag two French newspapers no English ones. Flight attendants tried to make the flight as comfortable as possible.