Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 476 reviews
5/10
3 star Skytrax Rating
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8/10

Egyptair customer review

(United Kingdom)

Had to fly back to UK quickly. Good comfortable seats with foot rest and 10" IFE screen. Service and food were fine although no alcohol served. Only observation I would make is that flight attendants do not give proper consideration to passenger safety as we were coming down to land at LHR one passenger continued to sleep across two seats reclined arm rest up and seat belt not secured. She was passed at least twice by cabin staff who took no notice and the plane landed with the passenger still in this position. This was Cairo to LHR flight on 11th Oct 2012.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Egyptair customer review

(United Kingdom)

The aircraft was comfortable and clean and the seats gave generous leg room. The cabin crew were very pleasant and courteous and the flights were punctual. The food served on the flight from Cairo to London was however inedible. I had beef and my wife had chicken and both meals had completely dried up. They had obviously been kept hot for far too long. The food on the outbound flight was slightly better but was still far below the quality I have experienced on other airlines. I make these comments to be helpful as other aspects of the flights were excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Egyptair customer review

(South Africa)

Johannesburg to Heathrow via Cairo - economy 11/12 October. Both flights arrived early and both were new planes. Checking in and transfer easy. Service on board excellent good food helpful staff and comfortable seats with excellent entertainment system. And a good fare as well. If you get Egyptair's new planes then you really can't go wrong. I have used them a few times in the past and this was by far the best experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Egyptair customer review

(United Kingdom)

LHR-CAI-SSH. Rude staff poor food no alcohol - only warm flat soft drinks served from 2 litre bottles. On the return journey the plane was overbooked resulting in not being able to sit together despite booking and reserving seats and one poor woman had to have her child on her lap for the whole flight despite having paid for a seat! Add to this they left our luggage in Cairo and we had to wait a day and a half to get it. We will never fly this outfit again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Egyptair customer review

(Canada)

IST-CAI-BKK-CA-IST. There is a big difference with Egyptair on their new 777 aircraft and the old 737's. So IST to CAI was a complete mess people with so much baggage in their laps arguments over taking over people's seats and the check in process was insanity personified. Instead of sending everyone away to re- pack their bags they make you wait as people do it at the check in desk. And you wait and then you wait some more because every other person on these flights into CAI is carrying way too much baggage and trying to sneak it in. I was dreading the 777 to BKK but lo and behold it's like a different airline! Modern clean and bright plane crew in complete control of the cabin. Amazing difference. Same on the return. Not sure I would do it again on MS flights although my time in the three cities was great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Egyptair customer review

(United States)

Flew the JFK-CAI-JFK and thought it was fantastic. flight was on time. 2 hot meals and a pre-arrival snack drinks available the whole flight. The entertainment system was quite nice but needs to be updated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Egyptair customer review

(South Africa)

Economy flights AMS to JNB via CAI - 2 Sept. On time flights in both cases. Helpful staff at check in at AMS and on board. Food on first flight poor on JNB flight excellent and special meal provided. Easy transfer at Cairo. Both old planes with one toilet not working on AMS-CAI flight. Noticed no problems with the JNB plane - just looking worn with overhead entertainment only. Staff on both flights helpful and pleasant. Provided you are willing to accept an old plane should that be your lot then I will recommend this time because Egyptair works in other ways - good fares with pleasant and helpful staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Egyptair customer review

(United States)

LOS-CAI-JFK. Best value for money based on short notice but required 12-hour layover in Cairo. Egyptair gave me a meal and hotel voucher as standard procedure! Flight from LOS was uneventful but decent; 737-800. The flight from Cairo to JFK - new 777-300ER. I requested a last minute upgrade to their Business/First and got it for $595 USD. A steal for a 12-hour flight! Excellent service and comfortable business class full-sleeper seats.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Egyptair customer review

(Egypt)

CMN-CAI. Check in was organized fast track security was very fast lounge is average boarding was organized took off on time. Seat was very poor for a business class seat the food was horrible. My screen was not working I changed to 3 seats and finally on the third seat it was working the screen is very small the crew disappeared after meal service. Overall a bad flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Egyptair customer review

(South Africa)

Johannesburg to London via Cairo - 20/21 August. Good fare check-in simple easy transfer at Cairo staff helpful and pleasant with special meal as ordered and ok. Egyptair is an airline of two halves depending on whether you get a new or old plane. Plane to London was new - 777 - with excellent seats and entertainment system - didn't feel cramped although completely full. Plane from JOburg to Cairo old and it showed. Parts in the toilets were kept together by duct tape and cable ties the overhead screens were not all working and entertainment offered dire. Also just as plane was taxing one of the toilets overflowed and it ran back through the plane during take off. Fortunately it was clean water staff mopped it up purser came to apologise and those affected could move. So handled well but until Egyptair replaces those planes and the experience is hit and miss I can't recommend despite so many other positives.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no