Egyptair

My partner and I flew ATH-CAI on 7 August 2013 (MS748). Flight departure was supposed to be 13.30 hrs. By 13.00 hrs there was still a big empty hole at the airbridge - no indication of any flight delay. Google told me the departure time was now 14.30 hrs. At 13.30 hrs Egyptair staff informed us there was a delay and handed out vouchers for a sandwich and soft drink. At 14.30 informed departure would now be 16.30 hrs. Greatly concerned as we would miss our connecting Qatar flight to Australia in CAI. Staff offered no assistance - they only insisted we should have told them we had a connecting flight earlier. Finally departed at 16.35 hrs. A321 seating was comfortable and flight attendants were capable. Flight time to CAI was extraordinary over 30 mins ahead of schedule. We arrived too late to make our connecting flight resulting in an overnight stay in Cairo. We tried to get assistance from Egyptair in CAI and merely got shunted off to Qatar Airways. This is the first and last time I will ever fly with this airline.

Athens to Kuala Lumpur via Cairo - economy (25/7 return 4/8). I was a bit worried because of the political unrest in Cairo however all flights were on time without any delays. Cairo to Kuala Lumpur was on a new Airbus A330-300 (2 years old) . Service adequate once food and coffee is served don't expect the crew to appear again. If you want anything extra you can ask for it and they will be happy to provide it. Excellent value for money I would recommend it to everyone who does not want extra pampering that usually is being paid at a premium.

Larnaca to JFK via Cairo. Egyptair was the cheapest airline on the route and I was glad I took it. Cairo to JFK was on a new B-777 with great IFE with new films TV shows games etc. The food was quite good and generous with lots of drink rounds (Egyptair is a dry airline but that didn't bother me at all). The crew was nice and chatty. The bathrooms were kept clean throughout the flight. We were served 3 meals on the flight (dinner a hot breakfast and a hot snack). I would definitely fly them again.

I have flown 3 times a year with Egyptair from LHR to CAI then on the SSH and all the flights have been excellent except on the one occasion when my suitcase was not on the CAI/SSH leg. The Friday 10.30pm flight suits me and the couple of hours transit in Cairo is a small price to pay when you can arrive at SSH at 9.00am and have the whole day there. The food and drinks are fine why people especially British are expecting alcohol when it is a Muslim airline is beyond me and surely they can manage without a drink for a few hours. Price wise they often work out cheaper than Easyjet and you can take 46kg of luggage in economy without having to pay for it not to mention not having to pay for food drinks having the pleasure of IFE and flights that operate daily and at really convenient times.

They were the cheapest and the travel time was the shortest so we took a chance. Johannesburg SA to Cairo during June 2013. Then transferring from Cairo to Malta Island. I expected an old damaged plane with very old technology and bad service. On boarding I was surprised. It was clean comfortable and the leg space was more than I have experienced before with other airlines. When we departed from OR Tambo (22.15) the excellent service started. At 23.00 we received dinner. It was delicious. At 24.00 all dinner plates were removed. Flight was smooth and comfortable. Landed 5.55am breakfast served at 5am.

BRU-CAI-BKK in business class. As before the flat bed on the 777 between CAI and BKK makes it worth paying for a business class ticket. Food and service are so so but again I had a very good sleep on the night flight. On top I earned a lot of miles that I can use with any other star alliance partner.

CAI-BCN-CAI: Check in Process was fast and effective at CAI Airport business class cabin was nice with old fashioned seats but were ok and comfortable. The entertainment was good service was great delicious Egyptian and continental food. Lots of drinks offered. On arrival At BCN Airport the Luggage took almost 45 min to start coming I noticed that this is common at BCN airport. BCN-CAI flight was a nice one excellent service and food. At least the crew were smiling and welcoming.

Business class on JNB-CAI in June 2013. At check-in onward boarding cards were not provided. Comment "you have to get them in Cairo". At boarding gate seat changed due to "system error" - in fact this was not correct but my good seat was provided to someone else. Onboard asked for another seat that was provided by cabin staff. Minutes later the Purser chased me away saying that seat was for the crew. Taken to seat directly in front of toilet. Blanket and pillow used amenity kit missing. No storage space for hand luggage as middle row does not have luggage compartments. Missing amenity kit was provided later. Upon arrival hand luggage of my colleague had "disappeared". Cabin crew unwilling to support but finally pushed the task to ground staff. Had to get our onward boarding cards at transit desk. Long queue (approx 30min.) for Economy but moderate waiting time at business desk. Afterwards long queue at security check for international connection flights. Actually only one X-ray machine with around 20mins waiting time. Finally only luggage was run through machine I carried my pullover jacket and mobile phone through detector but nobody reacted.

Flew Egyptair Express from Luxor to Cairo on Embraer. Plane was in a clean condition. Flight was smooth and the seat had a lot of leg space. Service was normal except that the flight attendants did not bother to ensure that all mobile phones were switched off and that we were belted up. When landing there were no checks by the cabin crew and the flight attendant in the front was reading newspapers. I think they should charge lesser for such a short flight and service.

DXB-CAI-BCN return flight booked last minute June 2012. DXB-CAI operated by a modern Airbus A330-300 however there was nearly no staff service cabin crew were rude and ignorant. Disgusting food dirty and smelly toilets on-board. No drinking water available. Chaotic assistance by ground staff at Cairo: ignorant and no English-speaking people who were even unable to tell us which was the local hour. At least I could use the Business Class lounge with my star Alliance Gold card. CAI-BCN: old tired B737-800 staff were ok onboard but awful food no alcohol served. Luggage delayed at arrival. The same happened on return: delayed flight from BCN-CAI no in-flight entertainment no alcohol available. They served twice the same meal on BCN-CAI and CAI-DXB with no choice available. Luggage delayed at DXB with no assistance whatsoever. How can these people belong to Star Alliance? Never again.