Egyptair

Not Verified | Egyptair flies the 737 from Cairo to Copenhagen and if you like to be remembered of the good old days then this is your plane of choice. However most of business class is normally occupied by Egyptair staff so don’t expect to get a good seat as most are taken. Flight was dirty and the same plane a 737 was between Hurghada and Cairo but in much better state than the 5 hour flight to hell from Cairo to Copenhagen. I would rather recommend a cheap airline like Easyjet or Wizzair in the future.

✅ Trip Verified | This the worst airline ever. I have my reservation with them from Cairo to Mumbai in business class. I am trying to call the for last three days and waited on phone for more then 2 hours in waiting and did not get any Customer service agent on line. I decided to E-Mail and it has been a week and still no answer. This Airline may bee cheap but not worth to fly with. Totally avoid.

✅ Trip Verified | I had a short lay over in Cairo and asked the lady at the check in desk to kindly give my luggage a priority tag to ensure my luggage would reach. She said it was only done in deserving cases. My layover was for an hour only, i dont know what could be more deserving a case. I got to Frankfurt and my luggage did not make it to my destination. It took them three days to get my luggage to me. I was forced to purchase clothes and a few essential items, when I sought compensation, they gave me a misly amount that did not cover even half of what i used to buy the essentials and was sent on my not so merry way. If you want to have a miserable trip, use this airline.

✅ Trip Verified | The worst customer service ever. They have lost my bag and they are not responding to my emails. I can see where the bag is on the tracking system however they don’t consider responding or compensating my purchases that were in the bag. I thought booking business class will make it a more reliable trip. However, it seems they don’t care whether you’re flying business or not. In addition, the food they serve on business class is below 1 star. Planes are not clean at all, washrooms are really bad.

Not Verified |   I'll add my horror story to the never ending list below, but if you're here already, you already know. Got on the plane in New York, but never left the tarmac. Spent 5 hours on the plane before returning to the terminal. 24 hours of lies and misinformation (they disconnected their phones at their office) until the hundreds of passengers almost had a riot. I booked another flight. Emailed them continuously and after two months (legal limit) they gave me a partial refund. Still trying to get the rest of the money they owe me almost three months later. Avoid this airline like the plague.

✅ Trip Verified | After all of the horror stories on this site, I wasn't expecting much from this airline, but was pleasantly surprised. First the positives. The flight left and arrived on time. The business section is in the very common 1-2-1 configuration and the pods offer a fair amount of privacy. The seats can be fully reclined for sleeping. The FAs were attentive. Most surprisingly the food was quite good, which can not be said of their domestic flights where I was given rather dried-up sandwiches with a filling of uncertain provenance. Of course, no alcohol is served. Now the negatives. The IFE is limited. What they call international movies all come out of Hollywood. Given Egypt Air's extensive network, I had expected a much better selection of international films. No mattress or seat cover was provided for sleeping (I asked for one).

✅ Trip Verified | I am writing to express my deep dissatisfaction and outrage regarding the treatment my husband and I experienced. To provide context, my husband has significant mobility issues and requires a wheelchair and personal assistance for all mobility. Our seat accommodations were specially selected and paid for (seats 20D and 20E) to ensure some level of comfort and ease for him during the flight, considering his condition. During the flight, an unfortunate incident occurred in the washroom, which was exacerbated by the unprofessional and inhumane behavior of the head flight attendant, who was the main person in charge of the cabin crew. My husband, despite his mobility challenges, had to use the washroom alone due to its small size. His lack of balance and stability led to an accidental spill of water in the washroom. Rather than assisting or seeking a suitable solution, the flight attendant approached me with an aggressive and unfriendly tone, ordering me to clean up the mess immediately. I was humiliated and embarrassed, forced to clean the washroom on my hands and knees, which is not only demeaning but also entirely inappropriate given that we had informed the airline of my husband’s condition and limitations. This incident reflects a stark neglect of basic human decency and a severe lack of training in handling passengers with special needs and considerations. Moreover, it was not only us who were subjected to the head flight attendant's deplorable conduct. Throughout the flight, we observed him interacting with other passengers in a manner that can only be described as rude and abrupt. His apparent lack of empathy, customer service, and social skills were not only directed towards us but were also evident in his interactions with numerous other passengers, creating an uncomfortable and hostile environment aboard. This is not only a stark deviation from the expected service standards of your airline but also a blatant disregard for basic courtesy and professionalism. Such behavior, especially from a staff member in a position of authority and leadership, is utterly unacceptable and tarnishes the reputation of Egyptair. This is not the level of service we expected from Egyptair, and it is certainly not acceptable under any circumstances. The emotional distress and humiliation we experienced during the flight were immeasurable and will not be forgotten easily.

✅ Trip Verified | No one should ever book a flight with Egyptair unless you want to be mentally and physically harassed. Ridiculous staff, rude and clueless about everything. Flight was delayed from 11.40-14.40. Then after asking us to proceed to the boarding gate and announcing like idiots that they will deny boarding for people who arrive at the gate later than 25 mins to boarding, they delayed the flight by 1.5 hours more. When asked about status, the ground staff said we have no information. Their seats don’t recline properly, zero comfort, staff are rude. There is no reason for people to take this airline. I’d rather pay double than ever take Egyptair again.

✅ Trip Verified | This was my first time and last time flying with Egyptair. I have never written a review on anything my whole life, but this experience was so bad that I had to. The staff members In the airport are like a gang all they want is for you to give them money. The worst airline and the worst customer service ever.

✅ Trip Verified | I had a normal flight all the way (slept most of the times) so did not notice other extra things, I was very tired until I arrived at my destination without two of my three luggage. I had to go to write a statement at 2 O'clock in the morning, they assured me they will trace the bags and contact me. After two days they called me and told me they have found my bags and they will deliver them to the address I provided, I was very impressed until one of the bags was not mine so I had to file another statement. Its been 2 months 2 weeks since then and I have not heard from anyone from Egyptair and am not sure I will, I have emailed them more than 10 times but no respond. That was my first worst experience ever am not flying that airline ever again. Advice to the airline you need to have open communication with your clients, its the only way of solving the problem and reply at least to one of their emails/msg, we are the ones missing our luggage, we need to know what's happening. Am a very disappointed client.