easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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1/10

"Charged £48 per case"

(United Kingdom)

Not Verified |   Charged £48 per case at departure gate, because my wheels were too big to fit in sizing box. Never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Seville
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“has offered no refund at all”

(United Kingdom)

Trip Verified | During flight EZY8035, the 16.35 from Gatwick to Tenerife South on 18th July 2023, the seat (about 13c) of my son was given to another passenger. My son is a full-fare paying passenger (although less than 16 so I am writing this on their behalf). After boarding and takeoff as normal, the seat was momentarily vacated. A passenger in the same row lay down and started to occupy the seat. Neither my son nor I were asked for consent or even informed of this action. All I could tell was a passenger who looked as though they were recovering from a heavy night and wanted a lie down to recover. To enable this, my son had to sacrifice their seat for an indefinite length of time. I raised my issue with the aircrew. My concern was passed between two cabin crew and escalated to their superior. I was told that as I'd momentarily vacated, I had to maintain this status quo and sacrifice my son's seat. No alternative was offered. No timeframe was given. The only option I was presented was for both my son and I to squeeze into the same seat. It transpired the situation lasted for the majority of the flight. The FAA states "The safest place for your child ... is not in your lap". Yet this is the situation I found myself in and had to try to explain to my son. When I escalated my concerns, the best the senior cabin crew could offer was advice I should write to customer services and request a refund for my son's seat. I followed this advice. Easyjet has offered no refund at all and closed the case.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Tenerife South
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"A very mixed bag"

(United Kingdom)

Trip Verified | A very mixed bag. As a party of 4 we each booked and paid for 15kg hold luggage, before departure, I received an email saying we had 23kg. 3 of us had about 10kg and one went for 23kg. bag drop at Bristol was exemplary, machines worked well and helpful staff on standby to assist - no mention of extra fee. Bordeaux departure was mess, it says Billi L on the boarding pass, but who would know that that meant a shed at the end of the main terminal that was for low cost airlines - all the Departures signage coming from the hire car drop zone is to the main terminal in the opposite direction. At bag drop there was initially only 1 person sitting at a desk who was more interested in talking to colleagues rather than check in passengers' luggage. Then 2 more arrived and a panic to pull forward passengers travelling to Palma and Marseilles. The last member of our party was charged 45 euros for excess baggage despite having the same baggage as on the outbound flight. The rest of the boarding procedure was an equally overcrowded, hot and unpleasant experience. Why not use the main terminal, especially now it is about empty following France's partial domestic flight ban. Low visibility at Bristol resulted in an aborted landing followed by diversion to Cardiff. The crew were excellent, they kept us informed throughout, the captain stood at the front of the cabin and gave updates directly. The weather in Bristol cleared, they refuelled and got us there a little 2 hours late, well handled.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBordeaux to Bristol
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"this was absolutely the worst"

(United States)

Trip Verified | I have flown with easyJet several times in previous years, but this time I had the unfortunate experience of learning about their handling of flight cancellations. First, I should note that the easyJet terminal at Schipol Airport is separate from all other airlines and has inadequate seating and very limited services. My flight from Amsterdam to Naples was canceled about 30 mins before the departure time, without any prior notice whatsoever that there might be any problems. There were no easyJet staff available to explain what to do. Asking other passengers with previous experience of easyJet cancellations was the only option. I went to the easyJet desk in the baggage claim area but the staff did nothing to help the stranded passengers. Recovering my checked package took 2 hours. After a long delay, the easyJet app offered the option to rebook on another flight, but in fact there were no other flights to Naples, Rome or Milan during the following two days. Compared to my experience with other airlines in similar situations, this was absolutely the worst.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Naples
Date FlownSeptember 2023
Ground Service 12345
Value For Money 12345
no
3/10

"Pretty poor performance by easyJet"

(United Kingdom)

Trip Verified | Pretty poor performance by easyJet at their “focus city” of Naples. Whilst bag-drop was straightforward and easy, getting through passport control was a total nightmare. At least a couple of hundred passengers were trying to reach the immigration booths at the B gates but were prevented by doing so by temporary barriers erected ostensibly to control the crowds but which instead resulted in passengers being kettled and trapped in scary conditions (i.e. risk of being crushed and little to no working air conditioning). One could argue this is the airport’s responsibility rather than the airlines’, but both Ryanair and jet2 sent their staff to the barriers to allow ONLY their passengers past the barriers; easyJet passengers were not allowed through and had to wait for other airline passengers to pass through and then slip through behind them whenever they could. EasyJet did not send down any staff to advocate for their passengers stuck behind the barriers and it was the most chaotic crowd I have ever seen waiting to be stamped out of any country. As a result, our flight was delayed by one hour simply because half of the passengers were still waiting to clear passport control (I overheard one of the ground staff confirm this to the cabin crew after I had been able to finally board). The flight itself was fine, but the experience at Naples airport was harrowing and it was upsetting to see how other low cost airlines bothered to get their passengers passed the barrier whilst easyJet staff were nowhere to be seen.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNaples to London Gatwick
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"as awful as it can be"

(United Kingdom)

Trip Verified | Absolutely terrible. From start to end the experience with them is as awful as it can be. First, buying a ticket is full of pop ups and weird advertising jumping in your way; glitches and more glitches; their boarding is always last minute; at the entry in the lounge you see the fed up, grumpy, not well-mannered staff; the staff always try to find something on you to charge you extra. On my last trip there's this staff member in LGW, not very presentable, checking the boarding passes - he asked many travellers to insert their baggage in a tiny space to verify the measurements; if it was half an inch bigger than that, then he tells the travellers that would be £48 extra charge. The only pleasurable person so far was the pilot, could see and hear his positiveness; he was assisting a little the staff in the flight to do their duties; then he apologised to us that he cannot do that anymore as he's got a plane to fly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Isle of Man
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Another great flight and service"

(United Kingdom)

Trip Verified | Early departure from Glasgow. Boarding well organised with Speedy boarding first. Aircraft’s was clean and onboard crew were very professional and welcoming. Some passengers boarded last and kicked up a fuss about bags being further back in the cabin but this was handled very professionally from the cabin crew. Aircraft left a few minutes late due to a slot. Great service provided onboard and clear announcements made from the pilots about route and arrival time. Buses used in Berlin to take us to the terminal and passed through passport control in a few minutes. Bags waiting on belt when we got through. Another great flight and service from easyJet on the ground and in the air.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGlasgow to Berlin
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

“Decent cabin service”

(United Kingdom)

Trip Verified | Good flight. Decent cabin service despite the plane being almost full, and landed almost on schedule. Cabin crew were friendly. I would choose to use easyJet again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Naples
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"would have expected some understanding "

(Germany)

Trip Verified | From my understanding I booked a flight from Berlin to Milan the day before yesterday. Afterwards I received a confirmation email saying the flight departs in Prague and flies to Milan. After I saw that email I immediately called EasyJet's customer service which was more useless. First he told me that there are no flights from Berlin to Milan at all and that I cannot change my flights at all. When I advised him that the airport is called Milan LIN that EasyJet planes fly to from Berlin, he told me that it would be cheaper for me to just make a new booking as it would be cheaper. However, I would still have to pay for those wrong flights from and to Prague since the booking has been made more than 24 hours ago. I asked him if there are any exceptions because obviously there must be a mistake (and it's possible that this mistake was made by the airline, because why would I book a flight from Prague) but he told me there's nothing that he can do for me. I went online and changed the flights on the website myself. There is no option to change both flights (there and return) at the same time, so I had to pay rebooking fees twice. Moreover there were no suitable return flights available anymore that leave in the evening, so now I had to take one a day later and have to pay for another night at the hotel. All in total I've paid now close to $900 AUD for flights + extra night at the hotel in Milan for one short trip from Berlin to Milan and return, because most likely there is some sort of bug in the system (either skyscanner or easyjet). This is more than frustrating! I would have expected EasyJet to show some understanding for my situation and either let me cancel the wrong booking to find another airline that offers me the right flights at the right times or let me change the flights at no extra fees.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePrague to Milan
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"incapable of providing me with a receipt"

(France)

Not Verified | EasyJet has zero customer service. This is the second time that I have an unacceptable experience from EasyJet. I added a bag to my trip, paid for the bag, and now I need a simple receipt so that I can get reimbursed by my company. EasyJet is absolutely incapable of providing me with a receipt. I have contacted EasyJet 5 times and they have sent me receipts for my flights, but somehow they have zero financial proof that I added a bag, which means I will not get reimbursed by my company and the charge on my credit card apparently connects to nothing. How are they so incompetent? I've had multiple bad experienced, so I'm done. The cost is not worth the hassle.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLyon to Bordeaux
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no