easyJet

My most recent flight to Krakow from Edinburgh (29/9) has been my 7th with Easyjet since January 2013 and once again they have provided service of the highest quality both at the airport and in the air - their customer charter seems to be working a treat! I look forward to many more enjoyable flights with them - some 'scheduled' airlines could learn a great deal from them about customer care! Obliged to submit low score on in-flight rating since 'not applicable' category unavailable.

Easyjet has now become my first choice of travel have flown with them for years and have never had a problem. Last couple of years booked the hotels with them as well. Clean modern aircraft polite friendly staff. Just back from Tenerife and Barcelona.

Flew from Berlin to Amsterdam with my wife and 3 friends. There was no help no elevators for a friend who was not able to walk due to knee pain. Inconsistent implementation of rules. One person in our group was told that she could not take her purse as it was too big other one with the same size purse was not stopped. Other passengers carried two pieces and there were not stopped. I was told at the ticket counter that I could carry my empty back pack but the lady at the gate said no. We had to walk in rain outdoors no umbrellas no covers on the ladders.

Travelling from London Gatwick to Paphos on 24/9/2013 with my wife. Had 2 bags weighing approximately 14kg and 16kg and a hand luggage which we and also our daughter took on the plane in more than 10 different Easyjet flights. At the check in procedure an impolite female employee asked us to put our hand luggage bag in the gauge. No problem at all. Although the whole bag went in I had to put a little force to take it out since it is a hard plastic one and stuck in there. She refused to let us take it to the plane and charged us £69.00 (25 for the bag and 44 for 4kgs overweight of our 3 bags). When I informed her that we used this bag many times on Easyjet flights before - the last one being 5 days before on our travel from Paphos to Gatwick - she refused to accept. Our lovely 5 day London holiday was ruined. Needless to say that other people on the flight had much thicker and bigger had luggage allowed on the plane. Furious and Disgusted.

Always said "will never fly again with Easyjet" but then because of the price we did it again. But what you get for the price is a flight back and forth - that's it! No service meaning being friendly attentive professional. It's not a bus ride it's a flight! Either my husband (who is 2m tall) always has to argue why he needs to sit at the emergency exit due to legroom or staff are just unfriendly or there is always this fight at the check-in cause of 10 grams too much weight or 1 cm of too large of hand luggage. It's not fun and only stress flying with Easyjet.

Why does Easyjet humiliate women at the gate - making them put their handbags into their already small cabin bags yet allow anyone with duty free bags to take these on board as well as their cabin bag allowance. There is no consistency in this requirement and until you arrive at the gate no clear advice. So you seat on an aircraft with no money to buy refreshments no accessible passport and none of the other items that make a flight more bearable. It is humiliating to have your boarding pass confiscated while you struggle to put your handbag (even a small one) into an already full very small cabin bag while other people sail past you with their duty free bottles of wine clanging merrily away. The bullying tactics used at the gate will make me think twice about flying with easyjet again. Please make clear what is required and be consistent.

Travelling from Belfast-Faro on Aug 15th 2013 my car keys fell from belt connection under seat on plane I didn't realise this until arrival at taxi outside Faro airport. I immediately went to lost and found office at airport staff very casual about my situation I then contacted my daughter in Belfast who got in contact with EasyJet customer services and at 11.30pm the same night my daughter called to say that staff had found my car keys and they would be at Belfast Intl Airport on my return 2 weeks later.

Gatwick to Funchal. Flight left on time and arrived a couple of minutes early. Speedy boarding worked well. Cabin crew excellent cheerful and helpful. This positive approach makes the flight more enjoyable (unlike some other budget carriers). As a budget airline Easyjet is one of the best. Looking forward to the return flight.

Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended

Excellent value for money airline with great staff and always on time. I have flown with the airline several times this year and they have a knack of getting you to your destination early.