easyJet

Without question the worst flying experience in my 45 years of travelling. Departed late kept us queuing for 45 minutes no communication. Returning from Amsterdam the furthest gate out no elevators No bathrooms rude staff who put us through unnecessary steps to measure our baggage kept asking for our boarding basses for no reason barked at us and when I put my luggage in the measuring box and it fit I was told "It doesn't fit comfortably" and made us pay 55 Euros each even though we had already paid extra to bring larger bags on board. For that amount of money I couple have flown a civilized airline like KLM.

Milan MXP to Naples and back 3 days later. Both flights full yet boarding ok and both flights landed ahead of schedule. Comfort in the seat is ok for a flight of 2 hours (if you are not too tall or heavy). Booking months in advance the value for money is good. I've seen the fares one week before and the price really went up. I recommend for people looking for the essential i.e. flying on time from point A to point B.

Disappointed to see that EasyJet at Stansted adopt the Ryanair approach to boarding; passengers with two items of hand luggage ie a lady with a handbag and say a stroller are only allowed to carry on one of them! Needless to say my partner put her handbag inside the other and when on board took it out again. The crew were indifferent.

LGW-Malta. Although I am a frequent flyer I did manage to go to the wrong terminal. My fault but the fact that easyJet operate from both terminals at Gatwick is unusual and they should do more to point this out to people before they join the long bag drop queue in South terminal. Fair enough the queues move fast and staff call out the flights that are closing but that isn't much help to you if you are in the wrong terminal altogether. Fortunately in our case we realised our error quickly and we got to north terminal and made our flight but I would argue that the bag drop system needs serious improvement. The actual flight was ok but the seat pitch is unacceptable for such a long flight. It is ok to read but not enough to work on a laptop - this is an issue for business travellers. The only good thing about easyjet is the coffee which is much better than their competitors. The allocated seating is also an improvement but we were allocated seats across the aisle from one another not ideal. I would say easyjet have some way to go before they can say they are really competing with BA etc for business travellers. They need to seriously look at what Norwegian are doing.

BRS-BCN-BRS. Both flights were early so full marks. We've being using EJ since its inception and I think it is now almost on par with BA. These flights were good and the introduction of allocated seating has been a vast improvement. Check-in at Bristol was fast but BCN is still a bit of a wait (always has been -30 minutes this time). Still some room for improvement though. Hand luggage storage is a shambles and £2-50 for a cup of tea is scandalous (but you don't have buy). Prices also seem to have risen dramatically but EJ is still the best of the low cost carriers.

Have flown easyjet before and would use again in the future. I have returned from a lovely holiday from Portugal today-the flight was slightly delayed due to Air Traffic Control problems in France but this did not affect my experience in the slightest. When it came time to start descent (which I was not aware of) one of the cabin crew tapped me on the shoulder to ask me to put my earphones and phone away on which I was watching a movie. I put everything away in double quick time as soon as I was asked and pushed my bag under the seat in front. As she walked off behind me I heard her comment to either a colleague or another passenger "there's always one". I was very annoyed by this and advised one of her colleagues on the way off the plane. I deliberately hung back until most of the passengers had got off so that I did not cause a scene and I deliberately did not go to the woman in question so that it did not get out if hand. The other lady assured me that they have a debrief after every flight and that my comments would be discussed. The whole point of putting the headphones in and watching the movie was for me not to disturb anyone and cabin noise not to disturb me so I was not being ignorant. However her colleagues response to my comment was very professional and reassuring.

LGW-VRN (Gatwick-Verona). My first trip with Easyjet and I will admit to a sense of trepidation using a budget airline with a bit of a reputation! Carry-on only so I did not have the apparent burden of queuing to check a bag. I also used the speedy-board option which avoided the one gripe I would have: people boarded the plane from both front and rear but without any consideration to seat allocation meaning that people were trying to pass each other in the aisle with bags in hand - close to mayhem. Seats were comfortable and legroom good (I'm a reasonably tall person) flight attendants very friendly and helpful. In summary I was pleasantly surprised.

Manchester-Keflavik and return. It has been many years since we last flew with easyJet and all we can say how much they have improved. Our flight from MAN commenced with a lovely smile from the girl on check in which did not take long. Flight on time on outbound. Meals on the aircraft were very good and not too expensive. Aircraft very clean cabin crew excellent and professional both flights. Inbound flight departed 30 mins late from KEF due to taxi ways requiring clearing of snow! Arrived 10 mins late into MAN. Will definitely use them again on this route.

GVA-LGW LGW-BSL. I have no problem with the flights (full both ways) and the extra-ordinary amount of hand luggage onboard the cabin crew are very pleasant and do a good job. The bag drop at both GVA and LGW is appalling. 55mins to check a bag in at GVA (and half the drop off points closed) 45mins at LGW (all the points open just not enough of them). easyJet seem to have spent a fortune enticing business travellers - complete waste of money if they expect a Business traveller (let alone a holiday maker) to stand shuffling along in a snake-like queue just to check in a bag! Until they get their act together I would avoid them simply unacceptable and treating their clients with contempt.

We have travelled with Easyjet many times on different aircraft types the latest being a trip from Liverpool to Malaga and return. Outbound was on an older type aircraft the usual bulky seats meaning smaller seat pitch leg- room etc. however still perfectly bearable for the cheap cost and for the short trip. The return flight however was excellent! It must have been a newer aircraft or newer designed interior many passengers were commenting on it. Thinner seat backs and everything more streamlined made for a much more spacious seat pitch and a more comfortable journey. We could not fault it at all. We have never had any problems with Easyjet airport or aircraft staff and we wonder if any negative reviews towards staff are actually 'Easyjet' staff and not in fact the airport staff from the airport they are departing from and therefore nothing to do with Easyjet? We really cannot understand the reviews on here with regards to luggage. Easyjet (along with all airlines including Low- cost) clearly state their hold and hand luggage policy. If you choose to exceed (or ignore) these policies then expect to be challenged or charged (if you aren't then happy days).