easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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8/10

easyJet customer review

(United Kingdom)

Flight from London Gatwick to Venice. Flight on time both on takeoff and landing. The crew were good cheerful and friendly. On a short flight they managed to serve food and also interact with passengers. The one thing to prevent giving a score of 10 for satisfaction was the cleanliness of the cabin. Whilst clean the seats and floor covering were in need of replacement. They were well worn and looking tired. I hope Easyjet will refurbish these old planes because the rest of their service is excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
1/10

easyJet customer review

(Australia)

A first and last time flight experience. Flight from Gatwick to Prague in late August. We followed the rules about bag dimensions and weights and checked in 1 bag each and proceeded to the holding area. Finally a call that our flight was boarding and an extended stampede of passengers to Gate 25 only to find we were further held before boarding. Here we were met with a very unfriendly ground staff member telling us that we were only allowed 1 bag not 2 as we were carrying (1 x wheelie + 1 x accessories). Having checked with the EZ web site just 10 days earlier which clearly indicates that a conforming carry on bag and an additional accessories bag was acceptable my wife and I found ourselves along with plenty of other passengers in a difficult space trying to squeeze our accessories bags into a single carry on. Having got into the plane that was about 2/3 full the PA system was telling us that small bags should be stowed under the seats in front of us. Clearly the people at EZ have no idea about presenting a uniform message. In my case 3 different messages. Does the left hand really know what the right hand is doing? A further delay occurred when the ground staff wouldn't issue a receipt for GBP 45 for an unfortunate passenger who couldn't squeeze 2 into 1 and it had to go in the hold. Rightly she refused to board the plane until a receipt was provided which saw us with a departure delay of around 30 minutes. The aircrew seemed more interested in themselves than providing a customer focused service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

easyJet customer review

(United Kingdom)

What fantastic service! Both our flights to and from Stansted to Malaga were really good I was really unwell before boarding and the cabin crew were very attentive. Always cheerful and nothing too much trouble very good rapport with each other especially on the return trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Bristol - Malaga return 18 - 22 September both flights left on time and landed early. Crew friendly and pilot very informative on both flights. Check in at bristol was super quick along with boarding but slower at Malaga due to sheer number of people and boarding via air bridge. Very well recommended airline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

easyJet customer review

(United Kingdom)

Will not be travelling with them again! I had a 3 year old daughter with me coming from Barcelona to Newcastle they put my 3 year old sitting by herself while I was in a different aisle. Luckily was travelling with family and a man sitting next to my sister said he would chance seats with her so she didn't have to be by herself. Staff onboard were so rude.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

easyJet customer review

(Portugal)

For the first time in my life I flew with easyjet last week From Lisbon to Funchal - Madeira (round-trip) and the experience was almost excellent. Boarding went normal on a cloudy/rainy day in Lisbon. Both cockpit/cabin crew were professional and friendly specially on the return flight from Madeira - Lisbon (September 18th flight) EZY7608). Both flights were smooth despite the poor weather conditions. The only exception was the 40 minutes delay in Funchal but it was due to air traffic control restrictions it wasn't easyjet fault. Overall it was a great experience and I will recommend easyjet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

easyJet customer review

(United Kingdom)

Gatwick to Bari. Ground staff surly as ever claimed to have announced boarding for those with small children but in fact did not. Cabin crew as nice as ever. Noticed we were circling Bari then captain announced weather was too bad to land. After further circling diverted to Brindisi as fuel low. Refuelled then back to Bari an hour and a half late. But at all times the Captain was great informing of the problem and steps to resolve it. Very professional and one can't ask for more.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
5/10

easyJet customer review

(United Kingdom)

I recently flew easyJet from Stansted to Edinburgh. I had only hand luggage plus a handbag. There was no problem. Coming back however I was told that I wasn't allowed to have my hand bag with me and it had to be packed in my hand luggage not easy because the things I'd bought whilst in Scotland. Made my case fuller than it had previously been but rules I suppose are rules despite that the seem to be different at each airport. Imagine my surprise then when the tannoy informed me that apart from my hand luggage I was permitted one bag of shopping! I wonder what would have happened had I put my handbag into the carrier bag. I'm not trying to flout rules but I find it very confusing when goalposts are changed.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
7/10

easyJet customer review

(Belgium)

BRU-LGW-BRU for £98 return including one piece of luggage. Beats Eurostar hands down in terms of price when you book last minute. Full outbound flight much lighter load on the return flight into BRU. Both flights delayed. Luggage on the belt when getting to the arrivals hall in LGW only a 2 mins wait in Brussels. At LGW the gate was only announced at 16.50 with the notice that the gate would close at 16.56 which made for a hasty trek across the famous bridge to the gate where speedy boarding had just been completed. Despite the delays all in all quite satisfactory flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

easyJet customer review

(Australia)

I travelled Prague to Rome. I checked one backpack into the hold. I was carrying a small backpack which weighed about six kilos. I had a small bumbag around my waist which contained my valuables. I was told by this arrogant rude tall staff member to place my small bumbag into my backpack as he deemed it to be an extra bag. I have been travelling for 40 years and never come across this pedantic ridiculous rule. There were passengers there with three times the amount of my land luggage and many of them had their valuables in bags around their necks as well as their hand luggage. We also had to pay extra money from Split to Rome for hold luggage because it didn't come up on the Easyjet software app and it cost us more money at the airport. I won't be flying Easyjet anymore.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no