Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3018 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
8/10

Delta Air Lines customer review

(United States)

Economy Comfort DTW-LAX on a 767-300 and LAX-DTW on a 737-900. To LAX the 767-300 seat was good although it did not have the adjustable headrest. Multiple drink runs and plenty of cookies peanuts and pretzels. Personal entertainment had okay choices. Back to DTW the 737-900 was great. Seats were very comfortable. Again multiple drink runs and lots of snacks. Purchased the fruit/cheese tray and tapas both of which were very good. The personal entertainment had tons of movies. Overall - very good experience. I hope that all aircraft get seats with adjustable headrests as they do make a difference on a 4+ hour flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Delta Air Lines customer review

(United States)

I flew LA to NYC on a red-eye flight this past Sunday March 23rd. The boarding process was an absolute nightmare and that was in part due to some horrible service (more to come). More than 15 people had to check in their bags and all passengers in Economy that could keep their luggage on board were having to put their belongings aisles down in the bins creating a huge mess upon landing. While entering the plane and attempting to put our things away we were "greeted" by an extremely sarcastic condescending and "rudely-friendly" air hostess who would individually call out any person taking longer than 15 seconds to put away their things. After embarrassing quite a few passengers including myself who were tired and exhausted and about to take a 6 hour red-eye she proceeded to call one passenger "cute very handsome" and helped him out by putting his luggage in first class. A few minutes later after everyone else was told to check in their bags a mother came in with a son with special needs stated she had to keep her luggage on board because his medicines and change of clothes were all in there and the hostess proceeded to tell her there's nothing she can do except give her a bag for her medicines. After take-off (which was 25 minutes late) the passengers proceeded to sleep (as one does past midnight) and the air hostesses (namely the sarcastic one) proceeded to talk at full volume inconsiderate of the passengers. As a side note the other hostesses were quite nice. After 6 hours on a rather uncomfortable seat we started our decent with yet again the sarcastic hostess picking out her two favorite passengers and offering them secret mimosas while the rest of us looked on. Not a good experience pretty frustrating and undoubtedly embarrassing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Delta Air Lines customer review

(United States)

Paid $622 for so-called Sky Priority First Class from Detroit to Tampa. What a joke! My checked bag was taken off the non-stop because they were overweight. I guess Sky Priority means they ditch your bag before everyone else. Planes are filthy. First class lavatory filthy. First class crowded with coach passengers using forward lavatory. No attempt by FAs to deter this. First overheads filled with coach luggage. Several first class flights last year on AA were terrific also first on Icelandair - also terrific. Save your money - Delta is now a low cost low service airline do not bother to pay for First class.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

3/24/14 I was set to departing from Atlanta to Greensboro NC on flight DL4933 and returning from Greensboro NC to Atlanta on DL1461. Upon boarding I noticed that there was a climate issue on the flight where half of the plane was extremely cold and the back half of the flight was unbearably hot. I was not the only passenger to complain to no avail to the flight staff. After about 30min on the runway with no movement we were notified that there was an engine malfunction and all passengers would need to depart the aircraft. We were told at 8.50am that the maintenance would take an hour at the most. It is now 10.33am and there has been no resolution to the situation. The ladies at the customer care center across from D27 have been the only people to attempt to assist me. I attempted to inform the representatives at the departure gate (D13) that I was attempting to go to a funeral and any options would be appreciated and they stated that they understood and asked me to take a seat and wait. As a result of my flight not being ready to depart Atlanta at 10.40am and the viewing in Winston-Salem NC beginning at 11.00am I was unable to pay my respects.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Delta Air Lines customer review

(United Kingdom)

Flew Washington to London via Atlanta. Flight from Washington to Atlanta was fine drinks service and pretzels provided however bad weather meant the service was suspended. Annoying the flight was full and warnings were given about hand luggage due to the flight being full however quite a lot of other passengers had loads of luggage including massive cases that would normally be checked in. Flight from Atlanta to London was fine meal service delayed due to bad weather but meal was tasty and full drinks service offered. On demand TV with good selection would definitely fly Delta again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Delta Air Lines customer review

(United States)

BOS-ATL-LIM-ATL-BOS in Business Class. Flight experience was excellent. Great crews very comfortable lay-flat bed seating wonderful IFE superb meals. Additionally very good wines offered. I have never had aged wines on a flight before. The return from LIM to ATL was canceled due to a mechanical issue and DL had to fly the part down on their flight from ATL the next day. DL did a commendable job accommodating the over 200 passengers. Excellent pro-active customer service. The only part of this trip that was any type of letdown was the Club in ATL in Terminal E. The Club was packed the seating awkward and uncomfortable the food offerings pretty bad and the Wifi so slow it was unusable. The BOS Club was great however. All in all a very good experience yet again with DL.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Delta Air Lines customer review

(Canada)

Flew Jan 22 from Burlington VT to Tampa FL. They changed planes giving us a smaller one so they ran out of seats they offered compensation took the flight up to Atlanta GA. No heating on plane we were freezing attendants kept there coats on for the trip. No hot drinks peanuts pretzels or soft drinks. Next flight to Tampa was ok on way back the plane land in LaGuardia NY put us onboard waited an 1 hour before leaving while the plane was being de-iced they had only one truck there to de-ice 3 planes. They compensate us with peanuts and pretzels - very disappointed with Delta.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United States)

Flew GSO to CZM through ATL. We received complimentary upgrades to business class. The meal was the best meal I have had on a plane and the sandwich and puree would have rivalled sandwich shops. Everything was excellent. The seats were comfortable and the flight attendants were helpful and courteous. Highly recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Delta Air Lines customer review

(United States)

Our flight to Tulsa has been delayed for almost 5 hours. During this time we have not been given satisfactory updates. We've only been told mechanical difficulties. 5 hours later they are still trying to decide if they will bring another plane. I will not fly Delta in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United States)

DL1467 13 Mar ATL-SAN. Flight operated with 767 equipment. As with all DL west coast flights medallion upgrades limited to a very few high Diamonds (I am a platinum medallion and was about 17 on the list for 5 upgrade seats). However the Economy Comfort seat was quite comfortable but more importantly the inflight service was superb. Flight time was 4hrs 15mins and the somewhat senior cabin crew provided non-stop service. Two drink runs water in between and a flight attendant always in the aisle. Special requests fulfilled graciously. This was true Delta service from the heart and was to me a benchmark of what DL can be. Even though I am a Million Miler I was impressed by one of the best flights I have had.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes