Delta Air Lines

My latest flight on Delta was PHL-MSP-AMS-ARN-AMS-JFK-PHL. Why such a circuitous route to Stockholm? Delta's service: I seem to be the lucky person who gets a great flight crew (even when in Coach) good food and on time departures. The upgrade of the business cabin to business elite with lie flat beds was a great way to fully relax and get quality sleep. Even though I am now based in USAIR/American country I still fly Delta - and know a lot of great people in all of their hubs. Only drawback is their very restrictive FF program. But day to day I would rather have a good flight experience over using my miles to upgrade.

Frankfurt - JFK on a B763. Very good experience: Nice seat pitch (for comparable ranks) cheerful and attentive service tasty meal and punctual take off.

Flight DL0056 Detroit to Heathrow: Passenger console did not work neither reading light nor audio/visual entertainment. For almost 7 hours I had nothing to do as I could not read or watch video. I asked for assistance but received no help or offer to move me to another seat.

Flight 1545 on July 18 did not have the full snack loaded for the first class passengers. So they served a "fruit plate" complete with pickle to go with the absent sandwich. Beware of first-class seats. The front rows do not have any place to put your feet. You pay a lot for a seat with little leg room.

My experience with Delta was extremely frustrating. I bought 3 tickets from Milan to Denver with stop in Atlanta. One month before departure Delta changed the itinerary in Milan-JFK-Minneapolis-Denver which was exactly what I was not looking for (2 stops rather than 1). Too late to change tickets because of high prices. From NY we took off more than 2 hours late most time spent inside a super hot aircraft on a taxiway and consequently we were not able to get the flight from Minneapolis to Denver. Rescheduled for the next day we were forced to spend the night in the airport because the customer service horrible was not able to find a room in Minneapolis. Next day we took off late again.

Flew from Amsterdam to Boston DL267 Economy Comfort service was excellent FA's chatted and were very kind. I have noted that past reviews of Delta are not very good but that seems to be inter-American and not Delta's international flights. The Comfort seats have plenty of leg-room and are very good for a 7 hour flight and as they are just behind Business Class you de-board very quickly ! Flight back DL266 was just as good so I will be telling everyone to fly Delta.

Flew from Atlanta to Las Vegas return for business convention. Smooth on time flight both ways excellent service and professional staff. On the flight back we sat on the tarmac for an extra 10 minutes or so. The pilot then proceeded to the runway. On the way he explained that he requested an alternate route out of Las Vegas since he wanted to avoid storm clouds and turbulent weather. I'm a nervous flyer and I was very impressed that Delta will actually do this. I'm sure it affected there on time statistics and probably cost Delta more in fuel expenses to take an alternate route. I will fly Delta from now on.

Business Elite MSP-SEA-PEK-SEA-MSP. All Sectors were excellent. International Service was fine. Food was good. All Flights were on time and had a chance to use the new immigration Kiosk's. It was a little faster. Not sure why but got a hand written note from the purser thanking me for my business. I see a definite improvement with Delta. I hope it continues.

No more pre-boarding for passengers with children really? On a recent flight my family was instructed that Delta no longer allows passengers with small children to pre-board because there is now a pre-board fee that passengers are paying and 'got upset' that others were allowed to do so for free. This is yet another example of how Delta airlines are cutting service and delaying the overall boarding process. As a business owner and traveler I understand the desire to make money but this is going too far! Going forward I will research flights and airlines that are willing to accommodate my traveling family. My extra dollars will be well spent on an airline that values service first and foremost.

I've flown Delta about 15-20 times. 90% of those trips have been work trips where I've not been given the option of flight provider. My current trip to Alaska from PHL leaves me without either of my bags because the Delta connecting flight out of MSP was 45 minutes delayed. Why was it delayed? Because they needed to kick 8 people off due to weight. This makes me wonder if they knew where they were flying before we got on. How can this oversight occur? Either way when I arrived in Anchorage to catch the connecting flight I had to run across the airport to make my flight with no time to spare. My bags didn't make it. Well now it's the next day and they can't confirm when my bags will arrive.