Delta Air Lines

The terminal in SEA was unbelievably chaotic as it was a mix of overseas, Hawaii and cross country flights. There was very little seating and the place was cramped. Good thing we only had to be there for an hour. The SEA to MSP leg was on an older 767 with upgraded interior. This was the domestic version so first class was billed as business and the seats was packed in a bit tight. In any case, once again, we had a great experience. Pre-flight drinks and lunch were served. My companion and I had the cheese burger with dill potato salad, sliced cheese with fruit and a piece of raspberry cheese cake all served at once. For a lunch, it was rather hearty and was very filling. The flight attendant was a bit stuffy but she kept the drinks coming and was still attentive. Gin and tonics I had were strong so I limited myself to two and then switched to white wine. The MSP to AUS was just as pleasant. My companion had the ginger beef and I had rice with shrimp and sausage. Again a slightly stuffy attendant but nothing to get into a fuss about. Seats had ample space and the aircraft, though a bit old but was clean. One negative thing that was consistent on both the AUS-LAX-SEA and SEA-MSP-AUS flight was trash in the seat pockets. I imagine it is easy to overlook the seat pockets as fast as they have to turn the plane around but I still think an extra minute or two and it could easily be taken care of.

Comfort plus is nearly worth the upgrade fee - seat is still poor but leg room is good. Baggage delayed by more than 48 hours with the most insincere of apologies from the online folks. The staff, however, were great.

I had a great trip from JFK to FCO. Comfortable seats, good food and a decent amount of legroom. Cabin staff were quite helpful, they provided lots of information about flight time, weather, traffic, and delay since there was a large amount of rain before my flight. Will fly with Delta again.

I flew on this airline while on vacation in the USA. We were going from San Francisco to West Palm Beach via Atlanta. We first went from San Francisco to Atlanta and the staff were good. The plane had touch screens but some didn't work properly but were OK. The snacks were good especially the cookies. We reach Atlanta early so were in time for our next flight for West Palm Beach. The next flight was also good. The flight was short. Overall a very good airline.

The TV, music and wifi service was not working. When we landed, we sat on the Tarmac for 45 minutes with the smell of jet fuel in the cabin. It was a horribly long and uncomfortable wait that made us late

On the way to Key West our plane was delayed 3 hours. They delayed it after we had boarded, so we had to stay in the hot airplane with no air conditioning. We were told our best option was to check our bags because there wasn't much room on board. They told us our bags would reach our final destination. When we arrived in Key West mine, nor my families bags were on the carousel. We were told they were still sitting at Atlanta airport. We finally got them the next day. Flying back we also had a delay for 2 hours for no reason. We were not allowed to exit the plane. Flying with Delta was the worst experience I have encountered.

The first flight was running 45 min behind for what Delta staff said was "no reason why". Then in Atlanta we ran to catch the other flight arriving early still to board. We were told that our seats had been given away. We explained we were early and there was no reason given why our seats were given away. We found out the flight was 55 people overbooked. We were told we could wait in the aireport until we could get another flight. This happened over and over to others too. We finally got the flight out of ATL on Delta.

I started this trip on Wednesday July 1 from Raleigh North Carolina. The flight was delayed from leaving there to come to Atlanta and I missed my connect flight to Brazil. We final get to the Atlanta airport to find out we couldn't leave until 7pm on July 2. We were stuck at airport until then. We try to check in July 2 for 7 pm fight to find out that Delta did not rebook our flights the way they confirmed they had. They did fix that so we wait till 7pm for our plane out. Well after waiting for hours and hours we board out going plane. Then after 30 min on plane they tell us there is a problem with the plane mechanics, so we un board the plane and wait. Delay after delay, then at 11 pm we are allowed to board the plane again only to be told after 20 min the flight was delayed till 8 am on July 3! There was not offer for help or compensation of an sort.

Prior to the trip, I chose the seat 15ABC on the first leg and 19ABC on the latter leg for my family. At HKG, I was told that all of us has been upgraded to Business Elite on both flights, 1A2A3A and 2ACD. It was a great experience.

Flew from Atlanta to Los Angeles in order to connect with Air New Zealand to Auckland. I selected the economy comfort seats and found them to be very nice and the legroom more than I expected. What was interesting how the cabin was separated though not with a divider so it felt very exclusive. In addition, there was a blanket and headset for watching the back seat TV. We received other snacks as well as the other normal offerings. One thing that can be said is Delta is trying to improve its service and the fact that they still offer some type of snack with your drink is better than what you get from American and United.