Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2981 reviews
4/10
3 star Skytrax Rating
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1/10

Delta Air Lines customer review

(Australia)

Be warned. Purchasing a first class ticket does not allow you to use the Delta lounge Boston airport. There are a number of exclusions that were not disclosed when the ticket was purchased. This is the first time I have encountered this. Disappointed and very unlikely to travel with Delta Air Lines again.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteBoston to New York
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Delta Air Lines customer review

(United States)

I was flying out on vacation with my husband and 2 children. Our flight was supposed to leave on June 24 at 6.05am with a connection in JFK at 9.10am. Our first flight was delayed due to the weather from the previous night. They told us that the plane was not able to complete its full route to Philly and had to stay in Baltimore because of the rain the night before. We were told that the plane was supposed to arrive to Philly airport around 8am, making its departure to JFK at 8.40am. After waiting for 3 hrs, they started delaying the flight every 20 mins until finally we were able to board at 10.40am, making us miss our connecting flight to the Dominican Republic. Before leaving Philly they rebooked our connecting flight to 2pm. After getting to JFK and almost ready to board the next flight, they said that the plane had some mechanical problem and the flight was delayed 2 hrs, when finally we were about to board that plane, we were told that we were not booked for that flight even though we had seats numbers. They sent us to customer service where they wanted to rebook our flight for the following day with no accommodation, I argued and they put us on the following flight that night at 10.30pm. After boarding this flight they made us wait inside the plane for about an hour before leaving. After almost 24 hours of delays and waiting we finally got to our destination at 3.30 in the morning. Our baggage did not arrive on the same flight. Its a shame how unorganized Delta has become.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Santiago, Dom Republic
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

Delta Air Lines customer review

(United States)

AUS-LAX-SEA. I usually fly economy but decided to spring for first class as my traveling companion had never flown in that cabin before. It was nice to check bags with no fees! Boarding was efficient in AUS and it was a nice touch to be addressed by name. Boarding efficient and flight left on time. It was also nice to be offered a pre flight beverage, chose white wine served in a plastic cup. The first class bulkhead seats we had were spacious. Embraer 175s do not have ovens so lunch was a cold chicken orzo salad with an appetizer and desert served all at once. Many reviews indicate that crew was either rude or inattentive but my experience wasn't like that. The drinks were kept filled during the flight, food ample and tasty and the flight attendants were upbeat and social. Boarding in LAX was a mess as the gate was in the corner and no one listens when they tell you they board by zone. Once on board a pre flight beverage was offered and after take off they served dinner. On the LAX to SEA route, Delta has partnered with Luvo as part of upgrading food service in first class. The wrap and accompaniments were fresh and delicious. Drinks flowed and attendants were offered snacks and checked on customer needs. I had heard and Delta and its regional partners have worked to improve service and food and I was not disappointed.
AircraftEmbraer 175 & Boeing 737-800
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteAUS to SEA via LAX
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Delta Air Lines customer review

(United States)

The terminal in SEA was unbelievably chaotic as it was a mix of overseas, Hawaii and cross country flights. There was very little seating and the place was cramped. Good thing we only had to be there for an hour. The SEA to MSP leg was on an older 767 with upgraded interior. This was the domestic version so first class was billed as business and the seats was packed in a bit tight. In any case, once again, we had a great experience. Pre-flight drinks and lunch were served. My companion and I had the cheese burger with dill potato salad, sliced cheese with fruit and a piece of raspberry cheese cake all served at once. For a lunch, it was rather hearty and was very filling. The flight attendant was a bit stuffy but she kept the drinks coming and was still attentive. Gin and tonics I had were strong so I limited myself to two and then switched to white wine. The MSP to AUS was just as pleasant. My companion had the ginger beef and I had rice with shrimp and sausage. Again a slightly stuffy attendant but nothing to get into a fuss about. Seats had ample space and the aircraft, though a bit old but was clean. One negative thing that was consistent on both the AUS-LAX-SEA and SEA-MSP-AUS flight was trash in the seat pockets. I imagine it is easy to overlook the seat pockets as fast as they have to turn the plane around but I still think an extra minute or two and it could easily be taken care of.
AircraftBoeing 767-300 & Airbus A319
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteSEA to AUS via MSP
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Delta Air Lines customer review

(United Kingdom)

Comfort plus is nearly worth the upgrade fee - seat is still poor but leg room is good. Baggage delayed by more than 48 hours with the most insincere of apologies from the online folks. The staff, however, were great.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSFO to LHR via LAX
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United States)

I had a great trip from JFK to FCO. Comfortable seats, good food and a decent amount of legroom. Cabin staff were quite helpful, they provided lots of information about flight time, weather, traffic, and delay since there was a large amount of rain before my flight. Will fly with Delta again.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York JFK to Rome FCO
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

Delta Air Lines customer review

(India)

I flew on this airline while on vacation in the USA. We were going from San Francisco to West Palm Beach via Atlanta. We first went from San Francisco to Atlanta and the staff were good. The plane had touch screens but some didn't work properly but were OK. The snacks were good especially the cookies. We reach Atlanta early so were in time for our next flight for West Palm Beach. The next flight was also good. The flight was short. Overall a very good airline.
AircraftBoeing 767-300 and MD88
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to West Palm Beach via Atlanta
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

Delta Air Lines customer review

(United States)

The TV, music and wifi service was not working. When we landed, we sat on the Tarmac for 45 minutes with the smell of jet fuel in the cabin. It was a horribly long and uncomfortable wait that made us late
AircraftBoeing 737-900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTampa, FL to Los Angeles, CA
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

Delta Air Lines customer review

(United States)

On the way to Key West our plane was delayed 3 hours. They delayed it after we had boarded, so we had to stay in the hot airplane with no air conditioning. We were told our best option was to check our bags because there wasn't much room on board. They told us our bags would reach our final destination. When we arrived in Key West mine, nor my families bags were on the carousel. We were told they were still sitting at Atlanta airport. We finally got them the next day. Flying back we also had a delay for 2 hours for no reason. We were not allowed to exit the plane. Flying with Delta was the worst experience I have encountered.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKey West to Atlanta
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

Delta Air Lines customer review

(United States)

The first flight was running 45 min behind for what Delta staff said was "no reason why". Then in Atlanta we ran to catch the other flight arriving early still to board. We were told that our seats had been given away. We explained we were early and there was no reason given why our seats were given away. We found out the flight was 55 people overbooked. We were told we could wait in the aireport until we could get another flight. This happened over and over to others too. We finally got the flight out of ATL on Delta.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHuntsville to Denver
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no