Delta Air Lines

5/9/15 SLC-SMF Airbus A320. My spouse let me sit in her first class seat. It was a disappointment: legroom not much better than Economy Comfort although the seat was wider and had more recline. The food was also disappointing same snacks as the ones given to Economy Comfort passengers. On the positive side the FA brought me a glass of wine when requested unlike my main cabin experiences in which FAs will not bring me a small bottle for wine (even if purchased) until the beverage cart makes its rounds. I didn't pay for this first class travel but if I had I would have been even more disappointed. My trip satisfaction is less than it was for my Economy Comfort flights because first class failed to meet my expectations. I rated entertainment as 1 because there wasn't any.

LAX-JFK-KEF return Comfort + on all four segments. The Sky Priority boarding and extra legroom were a real plus but the DL Comfort + seating does not compare to BA Premium Economy. The Levo wraps and frozen yoghurt bars on the two transcontinental flights were 100 times better than the coach dinner and lunch served on the two international segments. Appreciated the open bar on all four flights but not the wine from a box on JFK-KEF. The cabin crews were friendly and professional on all four flights and there was no wait for luggage in either KEF or LAX. The ancient 767 on the final JFK-LAX leg was too warm had poor ventilation and the VOD lacked the live Dish TV option. Boarding for JFK-LAX was chaotic.

Flew DL1162 LAX-JFK on 05/11. We were booked on this flight after missing connecting QF flight from MEL. I was seated in an aisle seat next to the emergency exit plenty of legroom possibly the most comfortable seat I've been on (having only flown economy). The snacks and drinks were fine the cabin crew were attentive. However it is simply wrong that you cannot use the entertainment system during take-off and landing. Overall quite average service nothing particularly bad however I still would prefer QF if I had the choice.

On 28 April 2015 my friend and I travelled from Fort Lauderdale Florida to Atlanta Georgia for our connecting flight to Manchester England UK. Due to storms in Florida our flight was delayed by an hour. Despite the pilot's best efforts we arrived at Atlanta B24 35 mins before our flight to England was due to take off. After running as fast as we could we arrived at the check-in desk 10 mins before the Virgin plane was due to depart (the airline was aware of the Florida delay). Despite the best efforts of all the personnel on duty they were unable to get us on the plane. Nevertheless not only did the staff stay with us to locate our baggage at B24 but tried and succeeded to get us on another plane to depart that night. Staff not only located our baggage but ensured it would be put on the new flight. To the lady who got us two seats on the Delta flight to Manchester via Amsterdam and the staff member accompanied us to E30 to make sure we were checked in and on our way home.

Milwaukee WI to Atlanta GA - Panama City FL return. My mother and I traveled with a connecting flight in Atlanta. We requested wheelchair assistance ahead of time. We were met at every plane with the wheelchair and a very courteous staff member.

Great service on this fight. YYZ-LGA LGA-ATL. Snack choices were nuts cookies or pretzels and a drink. On time flight both ways.

Travelled from DUB-ATL-RSW on 22nd April 2015. Very good service from any Delta employee either check in or flight crew we had contact with. My wife and myself travel from DUB 3 or 4 times a year always with Delta to enjoy the Florida sunshine. We do on occasions treat ourselves to a trip up front and to a degree we are looking forward to the trip already booked for the end of Sept when we are using some of my wife's miles to upgrade. Everybody today worked well and provided a very good service on both flights and I would have no problem at all about saying that the Delta workers represented their company very well.

We flew to Phoenix from Montreal with a Detroit connection and cannot believe what is passing for a decent airline experience in the US these days (the return on American Airlines was just as bad). The least passengers should expect from an airline is a seat that is not torn and filthy a plane that leaves on time and that arrives on one piece. Fine the flight did those things but are we supposed to be impressed? The plane was packed and tiny. No room for hand luggage for many passengers. Old plane - I mean really old. No movies or Ipads. Somewhat encouraged by the Wifi on board until we discovered you had to pay for it and it did not work well anyway. Business class looked like economy class five to seven years ago. Seats were small and do not get me started on the pitch. Dilapidated and depressing two other words starting with "D". Delta needs a makeover. I have new insight into why Air Canada is rated the best airline in North America. The bar is so very low.

Travelled from London Heathrow to Los Angeles in early April 2015. From the time of check-in the Delta staff were nothing but extremely helpful and obliging making the process super quick and easy. The flight itself was fantastic - unlimited drinks/alcohol (I had three very generous servings of red wine) and ample food. Hot towels were handed out at the beginning and end of the service while two meals were served during the 11-hour flight. If we required more drinks or food the staff were more than happy to oblige. The in-flight entertainment was also top notch - wonderfully wide selection of television shows and films. All in all a very pleasant experience - can't say the same for the subsequent LA > Vegas leg of the journey so will be sticking with Delta for intercontinental flights!

DL 449 BOG-JFK business class. Awful Avianca lounge in BOG crowded and rude staffed. The aircraft was a 1980- vintage B757 unbelievable! Flight left 35 minutes late with no explanations. Although skypriority boarding was smooth the welcome sparkling wine was warm. No peanuts not even a napkin. Refills were offered by the rather friendly and respectful crew. Nice two course dinner with fair wine offer. Overall a nice experience which was ruined on the return JFK-BOG leg.