Delta Air Lines

My family and I were getting ready to fly to Hawaii on a family vacation. Due to mileage reasons, we had to fly Delta though we usually fly Alaska. When we arrived at the airport and checked in at the Delta front desk to check our bags, they're seemed to be a bit of confusion regarding our 3 hour layover in San Jose. However, the lady at the desk assured us that everything was cleared up and our bags would make it on the plane with us. After a 3 hour flight delay and having to get off the plane because a flight attendant got injured, we finally took off, barely making our connecting flight in San Jose (we landed at 6.10, got off at 6.20 and our flight was taking off at 6.35). We had to sprint to our connecting flight. After arriving in Hawaii, our bags never arrived at baggage claim. We weren't too concerned at first, thinking that the bags probably just didn't make our connecting flight in San Jose but would be sent over shortly after. After waiting for the next flight arriving from Seattle to see if our bags came on that flight, they never did. Long story short, we ended up never getting our bags until 4 days after arriving in Hawaii. The whole thing was an absolute nightmare and my family and I will never be flying Delta again.

Flew DL2039, ATL to SEA in economy class on August 4 and DL2327, SEA to ATL in Comfort Plus on August 11. Flight attendant crew on both flights were engaging with the passengers and provided great service. Was able to purchase meals both ways, which were very good. Flights departed and arrived on time. Especially nice was the video on demand with a wide selection of programs to watch. Added cost of Comfort Plus was worth it, with priority boarding, upgraded free snack and free alcoholic beverages if desired.

Flew LAX to YVR. Check-in at LAX was actually a wonderful experience. Checked-in at the dedicated first class area, staff were polite and helpful. Departure from LAX was delayed one hour. On board the seat was filthy, seat pocket full of dirty napkins and plastic from the previous flight. The fast turn around in LA obviously did not include a cleaning of the cabin. Cabin crew seemed very inexperienced. Only one flight attendant serving first. Took meal and drink order one at a time, then went back and very slowly prepared it. I cannot say she was rude, but she was not pleasant either. Just robotic in her job. No offer of second drinks, or any ongoing service for the rest of the flight. She just stood in the galley, playing with her phone. When we were close to descent for Vancouver, I asked her if we were going to receive any arrival documentation for customs. She replied, "oh yeah, I forgot about that!" She and her coworker than proceeded to distribute the forms as we began our descent. Arrived in Vancouver about 45 minutes late. All in all, the fare was cheap, but so was the service. Perhaps I expect too much from North American based airlines.

First we flew LAX to Savannah via Atlanta. The plane was late every step of the way. My twin 9 year olds and I were going for a small vacation, then to pick up a dog in Valdosta, GA and back home to LA. The LAX personnel with only one exceptional woman were surly and unhelpful. Because I was picking up a dog on the way back, I couldn't pick up my boarding pass electronically. The lines for help were long and the electronic rejection gave no answer. I tried to get help from 3 different Delta personnel, these were women who were recounting their evenings the night before and had no desire and felt no need to interrupt their gossip with work. Finally I found a friendly face among in the Delta line-up and this woman helped. The air crew was surly. Didn't think it was their job to help put up a bag. Turned up her little nose when my son asked for a drink. Atlanta to Savannah they held us on the tarmac 2 hours. Horrible. The way back was even worse. They were nice enough in Valdosta - which is so tiny they sort of have to be - nevertheless they body-searched an 80 year old woman in security. As usual the plane was delayed at Atlanta. Here there was no help available once you got there. Surly personnel. As a Amex Platinum card carrier, I was told I had the right to use the Delta Lounge. Since I was carrying a puppy and had my boys, we went to the lounge. The rude pretentiousness was shocking, and they refused to let us in the lounge. I called Amex and filed a protest and they called - but at that point I'd seen the pitiful offerings and decided to take the kids to PF Changs. The flight to LA was delayed 1.5 hours. When I got to the gate, I asked the girl at the desk what time the plane would actually board. The rude young women snapped at m: "I just said that it would be in 1/2 an hour..." I answered her: Obviously I just got here and didn't hear you or I wouldn't ask. Really, Delta? This is who you consider an appropriate employee? That's professional? Other passengers were complaining about her and about her male cohort. To board the plane it was complete chaos. Like being in a Third World country with a free-for-all at boarding - starting from the front rather than the back - so there is the inevitable bottleneck, and no clear instructions anyway. Again the flight crew think they're above helping with a bag. They're too busy to bring a meal mid-flight - for a child! Surliness, snootiness. Bad attitude. I thought United was bad. Delta is the worst. If I can avoid it, I'm not going back.

The flight was okay in general. However, staff service could be better and food could be highly improved. I go to Japan a lot and I'm used to stellar Japanese service, so I never had high hopes for service, but cabin crew were a little rude at times. I left a drink for them to collect and they were saying something like "It seems like a waste" and then took the drink. Not that I could finish it because it was right before landing. Very cold plane in my view. Seats were okay and IFE was okay. Dinner was regular but breakfast was terrible. The egg and sausage looked and tasted worse than a fast food restaurant. I could not get a return flight for a good price, and I don't know about other airlines, but when I changed my flight for a second time due to illness, they charged you 4k or more just for economy. No upgrades or anything. I ended up switching to another airline to get home. Again I was not too happy with Delta, but I wasn't expecting Japan-level service. Probably the best airline overall in terms of international travel in the USA.

I liked the check-in systems when I reached PHL. When I boarded the plane, I sat in Premium Economy. There was no IFE on the flight, so I passed the time by sleeping and enjoying the view. Scheduled flight time was 2 hrs 17 mins from PHL to ATL. Once I arrived in ATL we went on The Plane Train from Concourse A to Concourse T where my flight from ATL to DFW was departing from. Unfortunately, the flight was delayed. It was supposed to depart at 11.30am local time but delayed to 12.16pm. Therefore the flight arrival in DFW was also delayed, from 12.45pm local time to 1.26pm. Scheduled flight time was 2 hrs 45 mins.

I'm a loyal Diamond Delta customer that finds myself using United and other airlines of late. Delta has trimmed so many flights by day of week that I can't use them. Three weeks in a row I have gone elsewhere. Trying to book Detroit next week, a hub, and I can't because there are no seats. Delta Air Lines zeal to cut capacity means losing the loyalty of a very loyal customer.

Flying on Delta's 757-200 on the Orlando - Detroit route is like flying in a coffin. This plane should be in the museum and not in the air. The plane is old. First class seats are ancient. Cabin is falling apart - the protective plexiglass window by my seat was cracked on the side. The service was dated. The red blanket given was made out of pure synthetics giving me so much static electricity. The only good part to the flight was that the breakfast wasn't all that bad. Besides all that, with a purchased first class ticket, we were not allowed to use their Sky Club lounge. Wasn't expecting much - but got even less than that.

We were notified 2 hours before our boarding time that our flight was cancelled and that we had been rebooked on a flight 5 hours later. After calling a Delta representative for an explanation she informed us that we had to talk to a "Delta representative" which required a 30 minute wait in the airport at their "special services" line. This representative told us there was nothing she could do. After waiting 7 hours in the airport we boarded our new flight and proceeded to sit at the terminal in a 90 degree full plane for 30 minutes as they worked on repairs to the plane. They attempted to connect exterior air conditioning to the plane but that unit was also not working. After 30 minutes they told us to grab our luggage and disboard. Currently still waiting at the gate 30 minutes after we were supposed to land in Portland. Never flying Delta again!

First time flying Delta. Cabin crew were very friendly and attentive. Food was average. Cabin door closed on time, but waited about half an hour before we left the ground, still arrived on time. Overall the flight was better than average except for the seat. I was in premium economy and when you recline the seat back, the seat itself also moves forward. This initially seemed like a nice reclined position. However with no foot rest, this position created severe strain on my low back, and gave me a backache. I thought it was a fluke. However the same thing happened on the return flight. I loathe taking extra paraphenilia on a plane for "flight comfort" but you might need to consider lumbar support for long haul flights on this plane. On return to the US, I went through the immigration kiosk and my bags were on the carousel 5 minutes later.