Delta Air Lines

Flew Delta Air Lines from San Francisco to Montreal via Minneapolis/St Paul. I gave this trip 6/10 because the first flight was terrible, but the second was great. On the first flight, everything went wrong. My seat didn't recline, the flight attendants frequently ignored me, my window was stuck, there was no entertainment system whatsoever, and the flight arrived late at Minneapolis, which left me no time to get lunch. The second flight was better. The seats were spacious, the flight attendants were friendly, and best of all, my seat reclined. The only bad part is that we arrived late, yet again, but that's kind of a Delta signature move. I recommend this airline because it's a great low cost carrier for international travel, and it has never let us down before.

The connection was not managed by Delta but by its subsidiary Endeavor Air. The airplane was new and clean. I was skeptical about this company as it was the first time I flow it, but I have to admit it was very good. I will rate very low the ground service, thinking more about Delta than to Endeavor Air. Our original flight in the evening was cancelled and Delta did not provide any support to find an Hotel and to get at least a discounted fare.

We have flown Delta Air Lines a number of times for the past four years mainly due to the availability of carriers on the dates we require. We will not be booking with them again as things are getting worse. We flew from Amsterdam to Orlando via Minneapolis and again were seated separately as a family, although we booked last year. Online check in did not allow seat allocation as system not available. Staff friendly, food good all considered. On enquiring why we were seated separately we were told because we booked online via a travel agent. I have travelled with many major airlines and have never had this problem. Coming back we checked in online. All okay, phone call automated saying flight was delayed 30 mins, no problem but at check in we were told that our flight was for the next day? So we went to customer services who apologised, and after 5 hours got on a flight with a different carrier via Germany to home taking 35 hours later! I have to say this is the last straw, our flight from Australia to home last year was shorter. We will not be flying with Delta again. Very dissappointed.

Inside the Delta aircraft the cabin has been renewed, each seat has TV screen with a large selection of films (I mean films in Italian ). The seat is comfortable and it is reclining. Cabin crew is very helpful and kind, but the food is not so good. Aircraft is quiet and they give you a pair of earplugs and an eye shade. I was satisfied by Delta Air Lines.

Excellent service with Delta Air Lines. Plane food normally isn't enjoyable but thoroughly enjoyed on this flight. Staff were friendly and wished me a happy birthday while aboard. Entertainment variety was fantastic, and I would fly Delta again. Much better than Virgin Atlantic, plenty of leg space and very clean too.

This flight with Delta Air Lines was the worst service I have received. The plane was filthy. There was trash all over the place. The flight attendant was rude. When she started to hand out beverages I asked if I could have a can of Coke and she told me that because of other incompetent flight attendants, she didn't have enough drinks and would only give me a cup. We arrived 20 minutes later than scheduled, which left us 15 minutes to catch our connecting flight out of Detroit to DFW. The pilot never let us know our gate. We were told to look at the monitor when we got off the plane. My 60 year old mother and I had to run 46 gates in 15 minutes, only to arrive at the wrong gate because it had been listed incorrectly. When we arrived at the correct gate with 7 minutes to spare, they had already closed the plane doors and were preparing to take-off. I had to make a huge scene in order for them to re-open the plane doors and let us on the flight. They finally did once I brought up that we were not late and that they were leaving early. After nearly 10 hours of horrible service, we finally arrived in New York. I will never fly Delta Air Lines again.

Biggest problem is the transit in Atlanta. What a hell. More than 1 hour in line for passport control. Running to catch the connecting flight. Delta Air Lines staff seem uninterested, not very unfriendly. In-flight entertainment of very low quality and the touch screen hardly worked.

I wasn't impressed with Delta when we flew from Seattle to London Heathrow via Minneapolis. No over the head earphones so my husband who uses a hearing aid and only has hearing in one ear could not use the entertainment system at all. The entertainment systems were very small and some touch screens didn't work very well. Mine kept blinking on and off every two seconds which made watching a film difficult. The plane was freezing cold to the point where both me and my husband were physically shivering and it meant we could not sleep on the 9 hour journey at all. We alerted staff of our discomfort several times but they ignored us and the temperature stayed the same. On the shorter flights (3 hours Seattle to Minneappolis) there are entertainment systems but you have to pay $2 for headsets to use them. We tried to purchase a snackbox on board, but they wouldn't accept cash and would only accept card, which would have meant our bank charging us fees. Despite having only one hour changeover to check in for our next flight and go through security at Seattle, we got on the flight, but the airline managed to fail to send our bags, meaning we got them 26 hours after we should on arriving home. I have experienced much better service on other economy services on other airlines.

BHM-ATL was okay, short (25 mins) but had welcome drink and time for one in the air. Fairly tight connection in ATL, so I was last to board first class cabin. I could see all other passengers had welcome drinks, but no-one offered me one. When I asked I was told I was too late! Things got worse from there. When asked what I wanted to eat the choice was steak or lasagne. I asked what came with the steak and was asked what I meant. I said I meant what comes with the steak? Not a difficult question I thought. So the FA goes back to the galley (I could see it all happen from my seat), opens a foil tray and comes back to my seat with one word - carrots! Talk about taking care of the customers. Eventually when my food arrived, sauce had been spilled all over and somehow under the tray. Not sure if this was intentional or not, but needless to say I didn't eat it! I've seen this kind of behavior before when FA's seem to vent on a customer for unknown reasons - I guess I drew the short straw on this flight. Generally I find Delta an pretty good airline, but this was not their best moment.

All in all, a very good flight. Yes, the aircraft is old but has been nicely retrofitted by Delta to include modern IFE (with a decent selection included), and fairly comfortable, if firm, seats (use the complimentary pillow as a backrest if you need extra comfort). I had a window seat in the 2-3-2 layout, so much less cramped than other widebody aircraft. The crew were friendly and welcoming, and delivered a full service throughout the flight. Also, great value considering it was booked just two months before. Would definitely fly Delta again.