Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2985 reviews
4/10
3 star Skytrax Rating
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10/10

"I was pleased"

(United States)

Trip Verified | My husband and I took a trip to celebrate our 36 year anniversary flying from Atlanta to Jacksonville and I tell you from the time we got on the plane to the time we left, I was pleased. Every one of the crew staff did an excellent job. The pilot landed the plane smoothly. My husband and I will be flying Delta from now on.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to Jacksonville
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very kind and taking care of me"

(Netherlands)

Trip Verified | London to Santo Domingo via New York. I want to thank staff of Delta Air Lines. Mandy at London Heathrow on 16th November helped me very well with a request for an Esta and checked me in for my next flight to Atlanta. She was very kind and taking care of me because I was really in panic - thank you very much. Delta Air Lines were really kind and the food and drinks were good.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Santo Domingo via New York
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"avoid this airline"

(United States)

Trip Verified | Atlanta to Jacksonville. This airline does not work with moving your flights forward without an additional fee. However, Delta has no problem disrespecting your travel arrangements and pushing your flight back. For someone who will be traveling frequently for work, this is not who I want to deal with on a regular basis. I will take every opportunity possible to convince others to avoid this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtlanta to Jacksonville
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"the family were split up"

(United Kingdom)

Trip Verified | This was a family holiday to Disney. Myself and my wife, our son, his wife and three grand children aged 5, 4 and 2. Delta changed the flight schedule five times after the original booking including one with a suggested connection arrival time into Detroit after the flight to Amsterdam had actually left! I have never know so many changes to occur on what appeared to be a frequent basis! My issue however is with seat allocation and the way that Delta change it! On the flight from Orlando to Atlanta (A321) we had selected two rows of three seats one behind the other (the infant was not allocated a seat). Delta split this into 2x2 and 2x1 seats with the four and five year olds being allocated seats on their own. Madness! On the next flight from Atlanta to Amsterdam (A330) we had reserved a block of 4 seats in the central aisle of row 37 with two seats behind in row 38. Delta then changed this to the four in row 37 and two in row 31 so that (in their words) "we could all be together"! Again the family were split up for no apparent reason! Do Delta have a vendetta against families sitting together? The food on this leg was also the worst that I have ever encountered on an international flight. Tasteless and inedible. It seemed to comprise random bits thrown together. The flights were cheap but so was everything else!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Amsterdam via Atlanta
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Save yourself the money and headache"

(United States)

Trip Verified | Flew New York JFK to Fort Lauderdale. This is my 5th or 6th flight with Delta Air Lines and every single flight has been delayed due to a problem with the aircraft. I always want to give them another chance and it is always poor. Maybe if they were on time to their job then I would be able to fly on time. JetBlue is the only airline I will be flying with for now on. Save yourself the money and headache and never fly with Delta.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York JFK to Fort Lauderdale
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"seat is very uncomfortable"

(United States)

Trip Verified | On December 29th 2016 I flew Delta business Class from Seattle to Seoul Incheon. The whole flight I was thirsty and hungry. The food that was served was so terrible. Half way into the flight I asked for a snack. It took over 45 minutes for me to get my snack, the staff was nowhere to be seen. The seat is very uncomfortable. Delta uses leather seats, and when you sit or lay a long time on leather it is very uncomfortable.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSeattle to Seoul Incheon
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(Canada)

Trip Verified | Vancouver to San Francisco via Seattle. Worst airline ever. My transfer flight was delayed for the third time in a row with a last minute notice. 45 minutes lay over, turned to a 3 hours waiting. No customer service whatsoever. Will never use Delta Airlines again and not recommend to friends and family.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to San Francisco via Seattle
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Over priced and unreliable"

(United States)

Trip Verified | Oakland to Orlando. Over priced and unreliable. Will never fly with them again. They do not give enough notice of delays so you can make other plans. They don't even try to offer anything to make up for it. Just a bag of pretzels. They are sorry. Please to have delays going both ways on a flight just means bad airline. And paid $900 for this, it sucks.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOakland to Orlando
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"will never fly Delta again"

(United States)

Verified Review | This was my first time flying with Delta from Atlanta to Houston. I usually fly United. Boarding was at 11:20am. I got there at 11:35am as the security line was pretty long. When I boarded the plane it looked almost full. The only thing I had with me was 1 carry on. I could not find space in the first class section, so I walked down to about the 15th row of seats and could not find a space for it all. I decided to go backup to the front and let the flight attendant know about my situation. The line of the passengers behind me was building up as they were boarding the plane trying to get to their seats while I was trying to get back to the front. The flight attendant saw me and noticed that I was trying to get back up to the front. I was able to tell her my problem, She gave me the most nasty attitude as if it was my fault that there was no more room on the plane for my carry on. I was in shock - a first class customer struggling with my carry on and here she is acting like if it was my fault! This is the last thing I would expect from a flight attendant under the circumstances I was in. Will never fly with Delta again if there is other options available.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteAtlanta to Houston
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"domestic crew are far less professional"

(United States)

Verified Review | Flew New York JFK to Philadelphia. This flight did not last a full hour and I must mention that there is a marked difference between the friendliness of the international crew of Delta and the domestic crew of Delta. The domestic crew are far less professional on their behavior and attitude to passengers onboard. My connecting flight from Italy to New York arrived on time however the bags were placed late on the belt and by the time I made it through US customs and walked from gate 14 to 33 because no one in JFK was willing to help I arrived at the plane seconds before they closed the door. Upon entering the aircraft I was surprised because the flight attendant told me to sit in seat 4 D (Business Class) I thought this was due to the delay as a way of saying thank you I quickly found out she made a mistake and in front of everyone asked me to leave the cabin (I was embarrassed to say the least), realizing what she had done she offered me a "Comfort Seat", to be honest I did not notice any difference between that seat and a regular seat on coach. I have to say the aircraft looked brand new, clean and before I could buckle my seatbelt we were already in Philadelphia. Delta’s iPhone app is great for tracking your bags and other flight related info. My only observation is the marked difference between the domestic and the international crew. Overall I would fly Delta again, the planes look and feel new, clean, the seats and space are better than their other US competitors. Good job Delta just please could you retrain your domestic crew to be more like your international crew? I’m still a fan regardless of that!
AircraftBoeing 757-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York JFK to Philadelphia
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes