Delta Air Lines

❎ Not Verified | Duluth to Boston. Thank You Delta Air Lines - Merry Christmas! I made a terrible mistake in booking our flight and as a result we missed our flight by an entire day! Don’t ask, horrible mistake! Delta was so understanding and put us in another flight today without even batting an eye! Thank you Delta Air Lines for providing excellent customer service! We so appreciate you.

✅ Trip Verified | Flew from Boston to Amsterdam. This is the most ridiculous airline out there. I have never had an issue with any other airline except Delta. I have been waiting for a flight for 4 hours, supposedly waiting for the flight to come from one terminal to another. Doesn’t seem likely that this would take 4 hours. Horrible service every single time. No one knows what is going on ever. Haven’t flown with delta for 4 years because of how horrible they are every single time and I don’t intend to ever again. If you want a smooth flight, do not ever take Delta. They are most unreliable airline out there.

✅ Trip Verified | We have had a miserable experience with Delta. We booked our flight the morning of Christmas Eve due to work schedules out of california to sunny Las Vegas. The day before our flight we were so excited to know that next morning we would be spending our Christmas Eve with my family. Unfortunately for us our plans changed quickly for the worst. At 7:30 pm we got a text saying our flight was cancelled, my husbands flight got rebooked to get into Las Vegas late Christmas Eve and my flight wasn’t rebooked to get in Christmas Day. We didn’t panic because we thought we would have enough time to resolve this issue. However we got stuck on hold with Delta for 3.5 hours. By that time we decided this is a joke and if we’re going to beat holiday traffic Christmas Eve we better get going even if that meant we wouldn’t get to our destination until 3:00 am. We were already on vacation so we had to extend our rental another day and pay for gas in an SUV to get to Vegas. By the time we were an hour into our drive delta finally answered only to tell us that our flight was cancelled due to weather and that there was nothing they could do to make this situation right. It’s unfortunate because the weather was perfect out of California and Las Vegas. We will not be relying on Delta to handle our travel plans in the future.

✅ Trip Verified | Dublin to New York. Early am efficient check in at Dublin similar for pre clearance prior to boarding. The lounge after clearance is far superior to the DATA lounges in both T1 & T2 in Dublin. Boarded the rather ageing aircraft with 40 rather cramped seats. Had to ask for a welcome drink, this set the scene for what was to be an underwhelming standard of service throughout the flight. They ran out of the beef entree along with the French red. Champagne was closeted away, the sauce with the chicken was far too salty for my liking. Amenity kit which is touted is very basic does not have a comb, however in its defense it does contain a generic hand sanitizer in gel form however would have been better had this been Purell. Marks out of 10 would be a six plus average in terms of comfort. Service was lackluster and not personable on this six hour flight. Let's see what my Feb 5th return flight can improve anything, although I am not holding my breath.

✅ Trip Verified | San Antonio to Columbia via Atlanta. Check - In at SAT was completed quickly, despite the long line. The Ticket Agents were very kind and helpful. Boarding process went smooth. Flew on a B737-900ER for first leg of my trip .The flight itself was very cramped. im 5"0 tall and didnt feel like I had enough legroom. I did appreciate the free IFE, lots of free movies and TV shows to select from as well as plenty of beverages. The flight attendants were attentive for the most part, the pilot kept us updated with weather, any upcoming turbulence, wind speeds and time. The flight was very quiet and smooth. The 2nd leg of my trip trip was on a CRJ900 I was pre-selected for a window exit seat (since i flew basic economy) im glad the flight was only 45 min. because the seating was horrible no recline, very small plane so people would bump into your shoulder in the aisle, I also had to share the same armrest with the passenger next to me, the plane was very old and seemed worn out seat cushions were lifting up and partially torn. Not settling for a nervous flyer. I would fly Delta again but its not going to be my first choice of airline.

✅ Trip Verified | Buffalo to Atlanta. Due to the power outage in Atlanta my flight from Buffalo was delayed and then canceled. Then my next day flight was also canceled. The staff at gate 25 were absolutely wonderful answering questions and working like crazy to get everybody on the next available flight with connections that worked for them. They were efficient and more than polite. The level of concern they showed and their willingness to bend over backwards to accommodate the passengers was incredible. They worked quickly but took time to explain questions asked and not make us feel rushed through. I was traveling alone and not being an experienced traveler, I was extremely nervous. But the young lady really made the inconvenience much less scary and went out of her way to show us step by step what was about to happen. Thank you Delta for your excellent customer service and taking care of your passengers. You really made the best of an unforeseeable event and showed me how important your reputation is to your employees.

✅ Trip Verified | Miami to La Guardia. We use Delta to travel for all of our vacations, today December 15th flight 2820 seemed to be the only flight delayed flying into New York. Onboard, the older FA had no personality to be a rep for customer service for Delta. She was so rude from the minute we stepped foot onto the plane looking everyone up and down and making faces. While waiting to get to the gate at a complete standstill, while sitting right next to the bathrooms, instead of speaking one on one to us, she made an announcement very rudely as my boyfriend walked into the bathroom that we were holding up the flight. If there is one thing that makes a flight, it is the flight attendants personality, and for her attitude alone, my boyfriend and I will look elsewhere to give our business.

✅ Trip Verified | New York to Winnipeg via Minneapolis. Worst airline experience I ever had! I've been flying for 20hrs and expecting to arrive on my last destination on time so I can have some good sleep. I flew from the Philippines to Korea for 4.5 hours, then Korea to JFK (New York) for 14hrs, JFK to Minneapolis for 3.5hrs and scheduled on my last flight from Minneapolis to Winnipeg, Canada at 8:15PM the same day. Our flight from JFK got delayed and we arrived in Minneapolis around 8:30PM already and missed my connecting flight to Winnipeg. Staff told me that my next flight has been rescheduled on the following day Dec 10 at 9AM. I explained to them that I've been flying straight for 20hrs now and I need some good sleep. Airline staff only gave me an answer that they cannot provide me a hotel. According to them the cause of the delay its because of the weather issues. I understand that de-icing is all about the weather issues but its clear that there are also mechanical problem.

✅ Trip Verified | Globally, just a great airline. Delta Air Lines improvement is spectacular when comparing it to 10 years ago. The out-bound flight (BRU-JFK) was delayed 40 min but we were properly informed well in advanced. Unfortunately, the in-bound flight (JFK-BRU) was delayed as well, initially of 1h40 but informed when we had already boarded. Staff friendly, efficient (check-in, gate, attendants) even if like always there 1 or 2 staff which are not. Very good entertainment choices although too little dubbed or subtitled in other languages.

✅ Trip Verified | New York to Milan. The flight was good, pushback at expected time. The cabin crew service was slow, food was horrible. Seat was good for economy class. IFE was fine but not as good as Emirates.