Delta Air Lines

✅ Trip Verified | Atlanta to Norfolk. Delayed both of my flights one by 45 mins, the other by 1.5 hours because they didn't consider that a plane would need to be deiced in December flying through the Midwest or east coast - they delayed it 3 different times. Each flight they didn't tell me the 3rd time it got delayed, I found out at the airport. The first flight they didn't say anything at all at the counter I had to find it on a TV after we hadn't started boarding when we were supposed to, customer service is rude, they don't care about their customers, the boarding agents are angry and aggressive. Miserable experience and will never fly with them again

✅ Trip Verified | Detroit to Calgary via Montreal. I showed up late for my flight but I was still an hour in advance. A nice Delta employee tried to check me in anyway but then later she said they can't open the gates since flight is sold out and she said I must call WestJet. I called WestJet, on hold etc back and forth with them, to make a long story short they told me I must re-book with Delta who again (different person) they cannot help me and I must call WestJet. Out of frustration I left the airport since I wasn't getting anywhere and it had been 2 hours of trying to book another flight. I later booked with Expedia out of desperation since I needed to get back home to Calgary and flew out the next day same flight same airline (Westjet operated by Delta). No one will compensate me. I'm very disappointed that Delta would not help me that day.

✅ Trip Verified | For this transcontinental flight from Seattle to New York, we decided to try Delta and booked its Delta Comfort+ Seat. When we arrived at the airport, it was an absolute mess with little staff and loads of people trying to check in and get through security. It was unclear what we were supposed to do and we waited for a long time before realising that we were supposed to use the e-kiosk for check in. Boarding was also an absolute mess with no clear line or anything. It took ages to board as people were blocking the aisles. After we settled in, it was a pretty comfortable ride to New York and we arrived early. The IFE has really a lot of content and was more than enough for the journey. The rest of the journey was smooth, except that we had to walk 15 minutes to collect our bags.

✅ Trip Verified | Los Angeles to Phoenix. We had a separate ticket having landed in LAX and had 4 hours in transit in order to check-in for our flight. Ground staff really helpful and friendly (LAX is not well signed). Checked-in a relaxed manner due to great staff. Unfortunately flight delayed by 90 mins - hence a mark down; saying that we were well informed all the time, so credit to Delta. Boarding and flight was fine and efficient when it happened - end of the day only a one hour filght (and one hour delay). Despite delay, us and luggage well taken care of. Would fly Delta again.

✅ Trip Verified | Bangor to Raleigh Durham via La Guardia, Originally scheduled to fly Westjet/Delta code share flights YFC to RDU but snow on Christmas Day caused flight cancellations. Process of rescheduling was somewhat stressful. Westjet and Delta staff were helpful but their systems do not interact well. Worked with Westjet gate attendant then followed that with calls to Delta, Westjet and finally Delta again to sort out a flight change for the next day for a Bangor to RDU routing. Flight out of Bangor was delayed. Gate agent at Bangor was greeting passengers as they reached the gate area, offering snacks, pre-checking bags, thanking everyone for flying Delta. He was also proactive in assisting those who needed help with wheelchairs or pre-boarding. Flight BGR-LGA was okay - crew efficient and professional. Connection in LGA went okay, flight to RDU boarded a bit early but pilot came on the PA and sounded very frustrated as he advised us of a last minute route change from Air Traffic Control. This caused a slight delay in take off. Flight was okay as well though very unusual - we flew very low (about 5,000 feet according to Flight Tracker) for most of the route. This made the trip a bit longer than scheduled but the pilot kept us informed so not a big issue. Flight attendants also efficient and professional. Considering the challenges of flying out of the US Northeast due to the Christmas weather, Delta did a very good job.

✅ Trip Verified | London to Atlanta. The flight departed and arrived on time and the staff were pleasant. We really didn't like that we were not able to choose our seats. We had to check in at the airport, using a machine, which allocated our seats. As we were right at the back of the plane, we were not particularly surprised to find that there was no choice left for us when the first meal was served. However, when it happened again on the second meal, I have to say that I was pretty annoyed. They had also completely run out of the icecream and there was no excuse for just not having enough of something that was not a choice. I cannot understand why, having disappointed us the first meal, they could not have served us first on the second meal, the kitchen was directly behind us and they had to pass us to start serving from the front again. We ended up having nothing at all to eat and my husband was ravenous. The meal we had the first time was pretty poor too, I mostly ate the cheese and biscuits.

✅ Trip Verified | Charlotte to Minneapolis. Delta has failed to get me to my destination in a comfortable and timely fashion every time I have flown with them. The most recent fiasco was my flight from Charlotte to Albuquerque. Less than an hour after taking off, the captain comes over the speaker to tell us that the cabin pressure system had malfunctioned and to remain safe we had to stay at 10k feet and divert to Cincinnati. We were informed that we all had to deplane and was told it would be a few minutes. After a half hour of no information, I finally talked to the customer service. They informed me that it was going to be another hour. The hour passes then it's two hours. Then three. I talk to customer service to see what I could do about missing my connection. I was given 3 options; have a six and a half layover to wait for the next plane, fly back to Charlotte and try again in three days, or give up and get a flight on a more reliable airline. On top of this awful situation, in the past I have been snapped at by customer service, delayed four and a half hours because a kid puked in the aisle, ignored by chatting FA, and left stranded in another country for 18 hours. Do not trust this airline to get you anywhere in a safe or timely manner.

✅ Trip Verified | New York La Guardia to Tampa on Delta Air Lines. Checked in on line and proceeded straight to the gate as I only had carry-on luggage. About 3 hours before the flight got notified of a 35 minute delay. Once at the gate, the flight got pushed out by another hour and eventually we were moved to another gate for departure. Boarding was delayed yet another 30 minutes but was conducted by zone and in an orderly manner. Onboard the seat was comfortable and having purchased an exit row seat, I had ample leg room. The service was prompt and we were offered drinks and a choice of 4 snacks. The FA were efficient but lacked warmth. The flight eventually departed with a 3 hour delay and was late arriving after in Tampa. We were briefed on the nature of delays which were not directly the fault of the airline and most were the result of the supremely inefficient LGA. Overall a pleasant experience for a domestic flight in economy.

✅ Trip Verified | Due to fly Portland to Orange County via Seattle. Flight delayed in Seattle, so they reserved me a backed up Alaskan Airlines flight. Not only was this 'reserved' back up not confirmed, but I arrived to late to catch it anyway. Now to spend Christmas night alone in a hotel room I hadn't expected to pay for. Merry Christmas Delta Air Lines, thanks for ruining my holidays.

✅ Trip Verified | Portland to Salt Lake City. So, over the night we had 1 inch of snow in Portland and our flight was scheduled for 6:00AM. We get to the airport and see that the check in supposed to start at 5:20AM starts at 5:40AM. We get jn the plane, it was already over 6:00AM and people were still finding their seats. I have to mention that our connecting flight in SLC was 30 minutes away from the PDX flight landing. This combo of flights was offered by the company I did not choose it specifically. Temperature outside was about 40 degrees no snowing, no raining and they had to deice the plane. Only that they started doing it at 6:15AM. Again, Our departure was scheduled at 6:00AM they start deicing at 6:15. Great customer service, especially after we got stuck on the tarmac for another hour so our plane ended up taking off at 7:15AM. We missed the connection in SLC. I go to the counter lady who of course told us that she will rebook us the second day. I said fine, so who is gonna cover our hotel and expenses? She said we do not cover that type of stuff when a delay is because of the weather? And here I give up, when you were already late with the boarding you act incompetent and start to deice the plane with 15 minutes after the departure time, when outside is clear sky and 40 degrees? When I brought up all these arguments to her she did not know what excuse to find and she said that she will not cover our expenses and she is the boss so I cannot talk with anybody else. So after showing a huge level of incompetency to your clients that paid for your tickets, you do not even try to make it up to them? Weather related means the weather stopped you from flying in time, not you having some ice on the airplane while the skies are clear since hours ago and you did not take the time to clean it.