Delta Air Lines

✅ Trip Verified | I was required to check in at the counter day of (traveling w/ pet). I made sure to buy my ticket in person ($600 one way) over the phone to make sure every requirement was met. Avoid this airline if you are a woman traveling alone, are traveling with a pet or have a fishing vacation and plan to travel with your rod and reel. Although I bought an "airline approved pet carrier" and checked and rechecked dimensions (experienced with a tape measure) I was informed the carrier was too large and I would need to buy one there (unsure of mark up but willing to pay whatever the cost). I was kept at the counter a long time while the agent and her supervisor searched for a carrier to sell me. They were out and told me I would need to book a later flight while they obtained one. This was not an option because my son was already in Utah. I called my daughter back to the airport to take my cat to my ex as she is unable to keep him. Returned to the counter where the supervisor loudly told the ticket agent to find out what I had "done"with the cat. I checked two bags one being my son's camping gear where the supervisor informed the ticket agent that my sons rod and reel couldn't be in his pack and security would determine if I could carry it with me. It was only a $100 rod but had tremendous sentimental value. Security said it was fine and people take fishing trips with their gear. I made it to the gate (I was over 2 hours early) after it had already boarded and the supervisor met me there to inform me that she herself would not allow me to board with the rod. I put the rod in garbage can (she continued to argue for a later flight while they "obtained" another carrier). All together this 4 hour one way economy flight cost me around $1200 and I was made to choose between my son and my best friend of over 8 years. I can't tell you the trauma this has caused me because this woman was desperate for whatever mark up or commission she got from that carrier. I miss my cat all day everyday. You can save a lot of money choosing a different airline and worst case scenario you receive comparable service. This is insignificant but the website asked about food and beverage- the extra money doesn't even get you a full can of coke. They fill multiple glasses from the same can. Insignificant but gross.

Not Verified | I love Delta! My evening flight got delayed (which happens) and was finally rescheduled to the next morning. Delta reimbursed my used miles, provided a hotel and rebooked me to the next morning - all within a few minutes and without any hassle. Problems can occur. How they're dealt with makes the difference. I will always prefer Delta over frontier or spirit - which I will avoid at all costs.

Not Verified | I'd recommend this airline because it has seat comfort, games on the TV, excellent food like chips, water, etc. They also have lots of legroom, no turbulence, clean seats and good service. The only concern about this airline is they don't have much food on the menu but I'd still give this a 10/10.

✅ Trip Verified | Delta has gone completely off the tracks with its perks, levels, medallions and other bs. Here's a situation: I come in to the sky lounge with a paid 1st class domestic ticket. Guy scans it several times, looks puzzled, then asks me whether I have an amex card. I give him a platinum delta american express. He says, oh but this one is only good for when you fly internationally, you need to have a different platinum american express, or you can pay $50 for a lounge access. I ask why I am supposed to present any card at all to access a lounge with a paid first class ticket? He comes back with: "well, in order to access a lounge you need a first PLUS class ticket". So this is where I ask: Delta, have you completely lost your mind?! My response is this would be the last time I paid x4 business fair (vs an economy seat) for your not so comfortable domestic business class seat. How many lounge accesses it takes to cover for one idiot willing to pay for a seat that you are giving away at pre-boarding? Do the math

✅ Trip Verified | My wife suffers from panic attacks and I am diabetic. We booked months in advance and paid a premium so we could select our needed seats. In Atlanta our plane was changed to a larger one at the last minute. We were downgraded and given seats in different cabins. We are seniors and our medical conditions require us to be together when traveling in case of problems. While trying to explain that to the boarding agent she was rude, uncaring, and refused to listen to the issue we were having. Absolutely no effort was taken to try to fix our issue. She asked us to step aside and then after everyone else had boarded she said to take our assigned seats or lose them. Luckily a very kind man sitting next to my wife did hear what we were saying at boarding and offered to switch seats with me. We have not received any compensation nor offer thereof for the downgrade at this time. On the plane flight attendants repeatedly ignored request for something to drink. In SLC I decided to double check our seats that were confirmed just 12 hrs before. Our seats had been sold out from under us. We had no seats on the plane at all. Luckily this gate agent did listen and was able to get us 2 seats in our original section. Avoid flying Delta at all costs of you have health issues. are handicapped. or a senior citizen. They only care about $$$$ and not the passenger.

✅ Trip Verified | Really enjoyed flying with Delta. The check-in app worked well and saved time at the airport. Everything was on time, the staff were friendly, and they had some amusing headset games on the plane. Tasty cookies too. Will look to fly with them again in the future. Thank you Delta!

✅ Trip Verified | Delayed multiple times. Had myself, wife and 7 year old. Was delayed due to not having a crew there to fly us home. Missed work, had 5 hrs delay and Delta only offered us $50. The meals alone were more than that. Will not be flying with them again after the way they treated us. Only communication is through email. Never can get anyone on the phone. Was told next time to go to red coats for meal voucher which we did and they said they will be issued at our home airport, when we got there they knew nothing about what we were talking about. Complete lack of care for customers.

✅ Trip Verified | vMy cabin bag which had my medicines were taken from me during boarding. Crew informed us that there is no space in the aircraft, which we found out to be a lie the moment we entered the plane. I had to travel for 7 + hours from LAX to Detroit and then to Toronto without my medicines.

✅ Trip Verified | By far the most untrustworthy airline. They have lost multiple checked bags of mine in the past with little to no accountability. Most recently they claimed there was no overhead space and forced me to check my carry-on. When I got to my seat my overhead bin was empty. When I landed and got my back back it was cut, mangled and had two of the legs broken off and missing. I filed a complaint and the claims manager would not refund or pay for repair as they claimed it was ‘normal wear and tear.’ I will never be flying delta again.

✅ Trip Verified | The flight attendants on this flight were absolutely amazing. I came on the flight in full anxiety, worry that I would be missing my next flight. However, they did what they could at least what is in their control to prevent it. Thank you so much for putting a little bit of ease to my mind.