✅ Trip Verified
| Flew in first 2 days prior to Thanksgiving from AUS to BOS, my 6am Nonstop to Boston had a mechanical issue and flight was delayed 11.5 hours! With a pre holiday crowded flight, as you can imagine, the gate area erupted into chaos. I retreated to the Austin Sky Lounge, which is fantastic to search for other options. The delta App is fine, however, I found more options available via the website. Rerouted to fly AUS to JFK to BOS, First Class to JFK then economy to Bos. My new routing required me to spend 6 hours in the AUS Sky Club, then fly out later that afternoon. AUS SkyClub is the best. Great ambiance, had a hearty Breakfast and lunch, with great food options. Flew First Class to JFK on an A320, plenty comfortable, nice pre departure beverage, once in the air, my 2nd lunch for the day. Delta offer a burger for the hot option. At first I was a little disappointed, but I must say the burger was fresh, hot and tasted great. A nice potato salad, vs a a bag of chips and a another great chocolate dessert. On time into JFK has a couple of hours, thank goodness as I had to change terminals. The Delta inter terminal Jitney Service is pretty quick. The JFK SkyClub, terminal 4 is under renovation, so pretty disappointing and way to crowded, as it was 7pm. A quick 35 minute flight to BOS in economy this time as First Class was booked when I had to change my flights. Exit row was nice, no service due to the short duration, Landed 10 hours past my original arrival time, but hey, things happen. Delta provided 3 of us, 20,000 miles each and a $200 credit voucher for the delay and downgrade on the last flight from JFK to BOS, which I felt was more than fair. I used twitter messenger to contact Delta Customer Service,. They were responsive, empathetic and in short great to deal with. Long Day, but they got me to my destination. This was one day that my Sky Club membership proved invaluable.