✅ Trip Verified
| Never again Delta. Today I arrived at PWM at 5am for my 6.30 flight. The Flight was delayed for fog in NY, not a problem I wasn't in a rush to get to CLE but just needed to get there hopefully by 5pm and even later would have been ok. Delay after delay after delay after delay came and went. They called me up and said that the connecting flight was in jeopardy but that they might make up time in the air and I might be ok, but they offered me a alternative to go to Detroit and then to Cleveland on a later flight, said they would put me on it and I could decide before the boarding of the one that might be late into NY. I said ok, fine. 2 minutes later they said they couldn't get me that because someone took the seat they had for me and it was the last one. OK, I figure well, at least I get to New York and surely Delta will get me to Cleveland, both being large cities. So the original flight delays more and more and they they find me again and say...we know you have been here for a very long time Sir, but we can't get you to Cleveland today"? What an epic failure for a supposedly professional company, a large carrier, the kind someone might book with and book first class because they are known as a reliable company! Don't be fooled, they are none of that if they cannot get a passenger to a city like Cleveland Ohio on a day they ticket you for. Not a holiday, not a busy time of year, nope, just a bungling company with terrible service that can't deliver on their service. This day cost me two uber riders to and from my home, it cost me food all day while I waited and waited being promised time and time again the flight would be leaving, I think a total of 6 times before I was told to take a hike because I wasn't making my trip today, I was told I could book with another airline and that they were out at this point. I could get a refund for my unfulfilled ticket by Delta. Of course when I asked that would my having to rebook on another airline today at a hugely inflated last minute ticket, would they include that on my refund, they were not taking any responsibility for that. Just go away sir and have a nice day. The only thing that went well at all, was the refund person that answered the phone in a reasonable amount of time and was very nice while quickly refunding my card. So apparently they do well at refunds, likely due to lots of practice! I always thought Delta was one of the top dogs in the industry, I mean I would have not been surprised if they were a small company like Elite, Spirit or Frontier, but Delta? They can't fix a screw up delay to a city like Cleveland? So I had to go home and not make a trip to do business for a couple of days because I chose a company like Delta, because I chose to trust my flight need to Delta. What a mistake, one that I will never make again.