China Southern Airlines customer review
D Kenny (New Zealand)
Travelled AKL-CAN-LHR-CAN-AKL Business class. For what we paid absolutely no complaints. All CZ staff attentive and willing to please. Every flight was early. Can thoroughly recommend them. Sure their English isn't the best but they certainly try to accommodate you and nothing is too much trouble. Lounges all good. Transit in Guangzhou a breeze. Will fly with them again in the future.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
D Lazenby (New Zealand)
I flew with China Southern from Auckland to Guangzhou then onto Amsterdam. I got what I paid for at NZ$5040 return so was extremely happy. If I'd flown with Air New Zealand I would have paid over $10000. I don't need someone to wait on me hand and foot all I want is a comfortable seat. My flight on both legs was late at night so I didn't eat onboard. Both ground staff and flight crew were helpful. I would definitely use them again. All flights were on time and arrived early.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | N/A |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Jeffrey Daquigan (Canada)
Flew from Vancouver to Singapore with stopover in Guangzhou and return. I will never fly this airline again. Maybe it was a language barrier but I certainly felt my family and I as well as non-Chinese passengers did not received the same pleasant service as Chinese passengers. Food and drink service seemed very random and disorganized. They often skipped passengers when offering beverages and the flight attendants seemed to be bumping into one another while serving. Food wasn't the best but I can't complain as it's Economy airline food. Plane was old and outdated. TV screen was grainy and the complimentary headsets did not work. I wasn't aware that "Airplane Mode" on a cell phone was prohibited I complied however they should have enforced all other passengers with this rule as I had counted 5 other passengers breaking this rule in plain sight of the flight attendants. We only had an hour stopover in Guangzhou to reach our connecting flight however missed it as the flight was delayed and as we disembarked from the plane onto the tarmac and had to wait 10 minutes for a shuttle to take us to a different terminal. There wasn't any priority for those that were connecting The three things that were positive was that we arrived at out destination they did not lose our luggage and I was pleased with the airline with the Hotel arrangement during our missed flight in Guangzhou.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Peggy Liong Poi Yee (China)
I'm a gold member for the China Southern Airline Sky Pearl Club and I always thought that it was one of the most highly rate airlines in China especially in the last couple of years. Unfortunately my recent experience on flight (CZ3460) from Yunnan to Shenzhen on November 30 2013 has completely changed my perception. There was a 6-hour flight delay due to undesirable weather conditions in Kunming Yunnan. The flight was able to take off later that afternoon but were astounded by the incident that happened after the flight landed at 7.05pm at the new Shenzhen Airport. As passengers were disembarking the plane to board an airport bus transfer back to the main terminal we were asked to board a bus that had no driver. Flight crews boarded their own coach and left all other passengers standing beside the plane for 20 minutes we were left waiting. We do understand that the new Shenzhen Airport only days after its official opening were not functioning in perfect order. Thus explained the missing driver? Furthermore its irresponsible for the China Southern crews to just leave all passengers unattended on the ground.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
C Walsh (Australia)
Flew SYD-CAN-SHA on CZ302 (A330 overnight flight) and CZ3523 (787 Dreamliner morning flight) 23-24 November 2013. The China Southern websites (they have multiple) are pretty hopeless I was not able to book through any of them when I bought my tickets in August so had to go through a travel agent. After getting my e-ticket issued at the start of November the websites did not allow me to check the flight details online. Some of the China Southern websites had nowhere to find the info at all while others simply rejected the various codes I had been given to enter. In terms of the flight itself: Left Sydney just a few minutes late and got to Guangzhou 25 minutes early. Flight from Guangzhou to Shanghai landed 30 min early. Seat comfort was quite good at least on par with most other airlines. Service was not the best I've experienced but staff are pleasant and generally friendly and the food was good by airline standards. Value for money is fairly good. The checked baggage allowance (2 x 23kg bags) is generous and applied all the way from SYD to SHA. Overall it's good value. There were no problems with the cabin crew's English on either leg except that one or two announcements were quite hard to understand. Finally transit at Guangzhou airport was quite efficient with lots of staff around to help out with directions. Due to early arrival there was a longer than expected flight and no shops were open until about 7am so you couldn't buy anything unless you had small change for the vending machines. Overall decent flights at a good price.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
K Le Quang (New Zealand)
Travelled from NRT to AKL via CAN. The flight from NRT to CAN was good. The staff were helpful food was quite good. However the flight from CAN to AKL was a disaster! I had thought the Boeing 787 would be a good one but it was absolutely not! The seat was uncomfortable even though I am an Asian guy! The food was bad and the stewardess who served could not speak English! The fellow passengers were noisy and messy but the crew did not ask them to be quiet even for a second! Toilets were not cleaned after being used by other passengers. The reason why I may recommend it to my friends is because it was the cheapest flight I could find!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
M Roberts (Canada)
I flew from Vancouver to Kathmandu Nepal with a stopover in Guangzhou. I was as comfortable as you can be in an airplane the food was fine the staff friendly. In fact when the flight was about 2/3 done I went to use the bathroom and there was a staff member in there using rubber gloves to clean it. I have never seen that in flight and often by the end of the flight the bathrooms are disgusting! Flight was on time leaving and the stopover in Guangzhou was shorter than expected. I would use China Southern again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Dean Leung (Singapore)
I flew with CZ 3018 in late Nov the service was very poor cabin crew never smiled no patience shown to passengers. The tone they spoke to passengers whom were a tour group was amazingly rude. Compared to the service I experienced 3 years ago from Singapore to Guangzhou. there is a significant drop.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Jonathan Carrier (United Kingdom)
Attentive and courteous cabin crew always happy to help and make the journey as pleasant as possible. 787 Dreamliner was great very quiet and lots of space - everything brand new. Fully flat beds in business which is a must but surprising how many tier 2 airlines (KLM Air France etc) don't have this. Great price and direct to Guangzhou from UK. Arrived early.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
M Brown (Australia)
Flew from Melbourne to Amsterdam through Guangzhou. Cost effective way of getting to Europe. Cabin crew know enough English for Australian travellers and the food is alright no worse than more expensive airlines. Entertainment system kept me entertained with enough choices. Actually prefer this airline to some of the more expensive carriers. Only downside was Baiyun Airport the international terminal is smoky as there is no segregated smoking area just down a flight of stairs and make sure you have some RMB on you as you can't exchange there.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
