China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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8/10

China Southern Airlines customer review

(United Kingdom)

Impressed. For economy class felt this was comparable with Singapore. New planes good individual entertainment systems. Flew London to Sydney. Can't see the point paying extra in the future to fly with anyone else.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

China Southern Airlines customer review

(Australia)

I was travelling from Amsterdam to Guangzhou on CZ308. The flight was smooth the entertainment unit was very good and always available and the food selection was reasonable. We were told because of severe storms at Guangzhou the plane would be diverted to Shenzhen and we would soon be given instructions. I thought this was a reasonable idea as quite possibly we would be able to catch a train to Guangzhou saving time or at least be let off the plane and have a stretch after such a long flight inside the airport terminal. Little did I know that we would have to wait an arduous 6.5 hours in the plane itself with barely any information relayed to us after about 1/2 an hour. This was most unsatisfactory and inconsiderate. What didn't help either was that the air stewards' English was as bad as my Chinese with any queries in English not understood replied to with a "What?". I hope this extremely long wait is not a recurring event for any airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(Australia)

Travelled in Business Class Guangzhou to Sydney the seats are comfortable good range of movies to select food and drinks very good and good service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(United Kingdom)

LHR-CAN-MEL/SYD-CAN-LHR (22 March - 6 April 2014). 787 aircraft seating was a little more cramped than the A330-300. The seat pocket is low and therefore equates to less leg room. The seat was also narrower than the A330. All aircraft were fitted with adequate entertainment systems (on demand movies your own screen etc). Staff were competent. English is not fluent for most but they are eager to assist and did understand all of our requests. In my experience this is consistent with airlines such as Qatar and Emirates. The food was regular and very tasty. All flights were on time or early. Guangzhou Airport is basic. You cannot buy your way into a lounge. There were 2 lounges for frequent flyers only. Overall my wife and I found the experience in Economy comparable with 5 star carriers who we have flown frequently in the past 4 years. We chose China Southern for our flights to Australia due to the price difference. Provided China Southern continue to undercut the competition I will always fly with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(Canada)

CZ3189 from Shenzhen to Beijing on April 2nd. The weather in Shenzhen was terrible. I was told the flight would be delayed for almost 4 hours. Fortunately while I was staying in the lounge the ground staff were very patient and nice. They kept me informed of the latest information on my flight every half hour until take off. Although my flight was delayed I believe I still will choose China Southern next time.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

China Southern Airlines customer review

(United Kingdom)

CZ304 London to Guangzhou Business class. Staff very friendly attentive and helpful. Our seats 14 K and H were not reclining so we changed to 14 G and D which were reclining but a bit loose as they were happily swinging. Our TV screens were not working. Stop in Guangzhou wait in the lounge. Ok but if you are vegetarian no much to eat. We had a refreshing shower. Boarding next flight CZ305 to Auckland Business class. From the start a strong argument in Chinese with a lady economy class passenger. 4 economy passengers were seated in business class for take off after which two of them refused to move. Finally they were sent back to economy class. Curtains do not work. All the flight through economy class passengers were strolling through business class talking loudly. My seat 14A was not reclining so I had to move seat again. The food was good for my husband and for me (vegetarian option) friendly staff. But at one time our crew member apologised as she was called to help in economy class. Landing in Auckland. Already the huge wave of economy class passengers were rushing through the curtains and was contained by two ladies cabin crew. Luggage collection: We should have got our luggage in priority being business class passengers. Our luggage were the last ones to arrive. It was a very unpleasant experience with many passengers pushing through and piling their numerous pieces of luggage next to you. We have to travel back in two weeks time. Hope that the trip will be more pleasant and of a better quality. On the good side the planes are new and the pilots excellent.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Southern Airlines customer review

(United Kingdom)

Heathrow to Bangkok Thailand via Guangzhou China. I was pleasantly surprised about how great the flight was both ways. We flew a Boeing 787 economy seats. We were provided with a blanket soft pillow and headphones for the in- flight entertainment system and the seats were comfy. On the way out my boyfriend who is 6ft did not mind the amount of leg room (although we cheekily asked the China Southern check in rep to book us in the seats with more legroom just before the start of first class on the way back which was excellent as we could fully stretch out). We were fed twice on each 12 hour leg of the journey. We were also offered plenty of drinks and were given snacks by the cabin crew who were all Chinese polite and spoke good English. My only disappointment on the way out was that my entertainment screen was broken but instead of asking to be moved I just shared my boyfriend's screen as there were two headphone sockets. There was plenty of choice of new classic Asian etc movies music games and so on to keep us occupied. In comparison to other long haul flights I've taken the seat belt signs did go on quite a bit due to mild turbulence but I appreciate being safe than sorry! Lastly the toilets were fine and clean the connecting flights were fine (received another meal then) and the ground crew were helpful at Guangzhou. All in all I had no problem with this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(United Kingdom)

LHR-CAN-LHR. Brand new Boeing 787 very modern and clean. The price for a full service airlines flight was by far the cheapest and most valuable. For this rate I was happy that it's a safe and comfortable flight and anything on top of that was a plus. The inflight entertainment catering and communication were average but if you wish to pay more for movies gourmet food and native English then CZ isn't your choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(New Zealand)

Very attentive staff easy to communicate with. Nice comfortable reclining seat and the food was ok. Flying from Auckland to Moscow via Guangzhou. When I arrived at Guangzhou an airline staff member met me and offered me hotel accommodation as I had a long wait over. I had not asked for this. He then guided me through customs. I have never had that level of service before on any airline! The seats on the 787 were very nice and the entertainment section was fine. The staff were using English as their second language and possibly third so one must expect some less than perfect communication. I hope the return journey is going to be as good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(United States)

14th March flight number CZ327. Flew from Guangzhou to Los Angeles on 330-200 for a business trip. Good facilities at the airport very kind and helpful staff good baggage allowance. No delays. The seat on this plane was comfortable. They could do better on the food and entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review