China Southern Airlines customer review
Whitfield William (New Zealand)
Recently I flew from Auckland to Guangzhou via one of their Boeing 787 aircraft. No problems with the seat booking arrangements and I paid a little extra ($25) to obtain an aisle seat on the sector. However it was the economy seat comfort or rather the lack of it which really down graded the service. 6000 miles on a hard seat is sort of bizarre torture by an airline there simply is not enough padding in the seat bottom to make the coach class travel seating bearable. Having said that the fare was reasonably priced and the staff service was good to a point. They ran out of meal options on the service. The final issue I experienced was trying to register for travel points before I left and after many attempts I just gave up.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Wang Alex (United States)
CZ3116 from Beijing to Guangzhou on March 18th. As I travel to China frequently I've flown with China Southern several times. In general the service is above average. Most flight attendants are young girls in their 20s. They look professional and respect customers. They were very polite to me though they barely understand English. Overall I am satisfied with the service.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Ron Fisher (Australia)
My wife and I recently flew Melbourne to Shanghai via Guangzhou and our return flight was Beijing to Melbourne via Guangzhou. We could not fault the crew's attitude and service or the aircraft's facilities. It was a perfect way to start and end an amazing China holiday.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
John Hampson (Australia)
PER-CAN-PEK return in May 2014. I booked a business class seat from Perth to Beijing return and my son in law flew premium economy. We booked because of the attractive prices. We flew two international sectors and two domestic. The aircraft are modern pilots are safety conscious. The staff on all sectors were polite and gracious. English was okay but a bit of a struggle if you are polite and patient you will be ok. Food is mostly Chinese but very good not the fried stuff but more cantonese style. Alcohol is available but not regularly offered except in business class. Seats in business class are similar to many airlines and premium economy extra legroom was very comfortable.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Shiva Raman (Australia)
Sydney to Dublin (via Guanzghou and Heathrow). Check in at Sydney quick and efficient. They managed to sort out the luggage so it went directly to Dublin but this also meant that at no point was my luggage subject to Customers Inspection. Sydney Qantas lounge is below disappointing. Speedy priority boarding jackets collected and slippers provided. Boarding drinks offered. Food was good and there was loads of it. In Guangzhou escorted to the bus and through immigration quickly. The lounge in Guangzhou is very comfortable and good choices of food and drink. To London on the B787 same process once again. The cabin was split in two business class sections. The first one (which I was in) was for all passengers that stopped over in Guangzhou. Upon take off food was quickly served and our lights dimmed however the second cabin didn't have their lights dimmed. Questioned why this was the case and was advised how the cabin was split up and to ensure those traveling long haul were better rested. China Southern was fantastic. I was apprehensive at first but after my first experience I'm looking forward to the flight home. We paid $4900 return and well worth the money. If you're looking to be indulged and waited on the whole time then this airline probably isn't for you!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Gwen Oldman (Australia)
Travelled from Beijing to Melbourne with a stopover in Guangzhou 25th May 2014. New planes very comfortable. Good service on the plane well looked after. In flight entertainment excellent. Could not fault flights and would definitely fly with them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
A Guo (China)
DLC-PEK in domestic first class 1 hour short trip. Check-in and security was fast. I enjoyed the lounge it was quiet and clean and had some Chinese stir-fries for dinner. Boarded on time. Seat was typical recliner on a narrow-body jet but comfortable enough for the flight. Drinks and some snacks (a plate of fruit which isn't fresh and some cookies) offered. Entertainment drop down TV but no headphones. Plane didn't park at the terminal but a minibus was waiting for first-class passengers. Crew friendly.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Mark von Boehm (Australia)
Guangzhou to Melbourne CZ321 on May 17. What a wonderful airline with genuine good honest service. A few of the Australian airlines could take a leaf out of their book for sure. All the staff were most friendly.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Rob Chapman (Australia)
SYD to LHR. Two flights one on A330 and the other on B787. Extremely caring and courteous cabin crew although their English was hard to understand. Everything on time scrupulously clean toilets comfortable seats turning into flat beds 6 feet long. Aircraft in excellent condition. A330 SYD to CAN: Screens on the bulkheads are smaller than those on the seats and I found them hard to view. Availability of alcohol was minimal with no champagne 2 reds and 1 white only. The white was a Penfolds Koonunga Hill which I can buy at my supermarket for $7. I feel business class deserves better. I found the main meal of beef unappetizing with thick congealed gravy. Finally my sleep was curtailed as the FA's chatted happily in the galley just in front of my seat. The lounge at CAN was beautiful and transfer very easy. There were comfortable seats overlooking the airport and tasty food on the ground floor. Transfer to Boeing 787 by small VIP coach into excellent aircraft. Very impressed this was my first flight on a 787. Seat No 14 and this time Champagne offered before take off. Delicious but on asking for a refill it had run out! Later the Scotch had run dry as had the Heineken beer! And when it came to ordering the meal all the beef had run out too! However all food was good on this leg. Food service was a little erratic and my wife was a full course ahead of me. I would travel again with China Southern Airlines but would hope for better plentiful alcohol choice and a greater choice of movies and Western music.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Steven Mccarthy Whitbread (Australia)
23/4/14 CZ302. 24/4/14 CZ303. 7/5/14 CZ348. 8/5/14 CZ301. The airline offers excellent value for money although the planes I flew on were a little old and tired looking and the electrics in the seats and headsets were faulty. The quality of the staff were outstanding (business class) and very well groomed. Seats were lay flat beds and very comfortable although a little extra leg room for those over 6' would be a bonus. Flights were on time and ground staff were friendly and helpful. The entertainment system was OK but a very annoying feature was the car ads which play at the beginning of every show and even if you change your mind and don't wish to watch a show that you have started watching you have to watch the ads again for a new selection. If I had one negative it would be the food which could only be rated 2 star and needs improving. Perhaps have a look at Cathy Pacific.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
