China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 663 reviews
5/10
3 star Skytrax Rating
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9/10

China Eastern Airlines customer review

(Germany)

Frankfurt-Shanghai-Taipei and return. Very basic with no inflight entertainment. No problem as I had books to read movies to watch and music to listen to myself. Unbeatable price. No online check-in but staff very friendly and arranged good seats for me (even when I showed up 1hr ahead of check-in). The ground staff helped my parents at Shanghai airport with transfer flight I really appreciate their assistance as my parents only speak German. Got a beer whenever I asked for it.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

China Eastern Airlines customer review

(Canada)

YVR-HKG + return flight. Paid $1000CAD. The service and food was good/excellent compared to North American airlines I have flown. All 4 of my flights (connections) arrived and departed on time. I found the seats comfortable. Also there was a lot of food offered in the flights - my 2 hr flight came with a full meal.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

China Eastern Airlines customer review

(Italy)

I tried to upgrade on CEA flight Shanghai to Rome. Was told that there was Superior Economy so paid extra at Shanghai airport for a seat with more leg room etc. only to discover that they had sold me another economy seat. Superior Economy Does Not Exist on their aircraft. There was no in-flight entertainment on a 12 hr+ flight and the only good thing about the seats is that there is a small foot rest.
Seat TypeEconomy Class
Value For Money 12345
no