China Eastern Airlines

PVG-TAO Short 1.5 hour flight. A320 was a bit old but clean. Flight on time. A hot meal was served and there was plenty for a lunch. Second time on China Eastern and the good service continues.

China Eastern has the same standards as American carriers at best. Returned from PVG to HKG flight was delayed 2.5 hours. 10 minutes before the plane was due to leave still no info at all. So I go to the desk where a member of staff says there was maybe a 2 hours delay. Finally I went to customer service to complain where I was told to return to the gate for boarding. Onboard in addition to some airplane food which I take a pass on I am able to get a nice warm beer. Overall would not fly them again.

Singapore to Shanghai. Departure delayed 3.5 hours due to a mechanical problem. While we waited no snacks or drinks served. 3 hours later lunch was served while still on the runway. They seem to have plenty of soft drinks and juices but insufficient beers. No snacks or breakfast. Inflight entertainment was the same Chinese movie played on a loop. Crew simply went through the motions no attempt to offer any kind of customer service. Once the meals and drinks were served they made themselves scarce. Arrived in Shanghai at 7.30 pm instead of scheduled 2.55 pm. This is the first and last time I fly China Eastern Airlines.

A flight delay lead to lost connecting flight in Shanghai. We were held in immigration in Shanghai for 4 hours because no CE officials were on hand to explain to immigration who we were. No connecting flight available and airline refused to transfer us to other airlines. A night spent at the airport and CE refusing to pay for hotel. Indifference of desk staff in Shanghai was astonishing. Only through hours of wrangling were we able to secure an agreement with them to partly pay for another airlines tickets out of Shanghai. Their expectation was we should wait around until cancellations came along though they were booked out for days.

We flew this airline business class in February. Very good service and food but the movie selection was extremely limited. Same choices going and coming from the US - and all of them were outdated.

Shanghai-Hong Kong on A320. Departure on time plane looked new cabin crew very efficient pleasant and welcoming. Seat was hard but it was only a 2.5 hour flight so no problem. Lunch was served - juice beef and noodles fruit and mango jelly. Entertainment was on overhead screens. Arrival on time.

PEK-PVG. On time quick check-in good waiting area. A320 - new aircraft efficient crew. However food was not tasty free soft drinks and good leg room.

PVG-XMN. Departure from domestic terminal T-2 very crowded waiting hall very good boarding procedure and taken to the plane by bus. A320 aircraft new condition poor refreshment on time with a good seat.

Shanghai to Beijing return We did not expect very much and were surprised at the high level of service great food and beverages and comfortable seating considering it was only a domestic flight.

HKG-PVG return on A319. First time with China Eastern Airlines and nothing special. Meal presentation was not appealing and poor quality. FA's speak little English but still friendly and attentive. Plenty of leg room and value for money ticket price.