China Eastern Airlines

PVG-JFK-PVG. Old Airbus 340 no in-seat moves as advertised no leg rest as advertised poor food and very dirty planes both ways. Cheap flight but you get what you pay for I do this Asia to North America run 3 or 4 times a year. It's worth the extra $ for a western airline company.

I flew return Paris CDG-Shanghai-Fukouka flights were on time. Aircraft new luggage was checked all the way through from Paris-Fukuoka and arrived no problem. Staff friendly. Paris to Shanghai flight had own entertainment station. There was a wide range of English films. Meals were good and comparable to other economy airline food. It was Chinese food beef and noodles pork and rice seafood and rice dim sum. What else would you expect from a Chinese airline.

Shanghai Pudong-Osaka return with very old B738 and A330 both on time. VIP lounge at Pudong and Osaka airport are small packed nothing to eat cabin crew rude and unprofessional food & drinks are very simple and tasteless can't compare with ANA or Japan Airlines on the same route.

On July 20th I took off from Beijing to Kunming via China Eastern flight #5706 on my way to Kolkata (via flight# 555). The plane leaving from Beijing to Kunming was late by two hours. I missed the connecting flight to Kolkata. There was no guidance or help at Kunming. I picked up my checked luggage and went to the terminal for the connecting flight. I found a lot of confusion at the ticket counter and finally gathered that I had to wait for the same flight next night. The next day after receiving the boarding pass I arrived at the departure gate where the plane was delayed for more than hour - no announcement no apology. My return trip from Kolkata to the USA was to be via China Eastern. Instead I bought a one-way ticket via another airline. I realize I would not get a refund for the unused portion of the China Eastern ticket but I have no regrets.

PEK-NKG in First (which is more like business class in many other countries). Despite the seemingly endless delays at Beijing that are common these days (often due to poor weather) my flight was good. Attention to detail seems to have improved markedly at China Eastern since my last flight with them. Breakfast was excellent and my bags arrived quickly at Nanjing. Only issue was at the special check in for first class in Beijing where the staff member did not seem to understand my electronic ticket. I even enjoyed the quality documentary played during the flight.

HKG - Shanghai - Fukuoka and return: all 4 flights A320 were on time all aircraft's looked new and similar to those of Easyjet. Staff speak fairly good English but lack experience in onboard servicing. Food was poor and looked careless. In general inside the aircraft is cleaner and in better shape than some of British Airways aircraft's I've flown. Seat comfort normal. Customer service has a lot to improve.

Sitting in the so called "First Class Lounge" of China Eastern Airlines in Shanghai Pudong Airport waiting to board my domestic flight to Liuzhou? Checked in one and a half hours in advance and was directed to the lounge. Waiting to be called for boarding. All other flights are being called except mine. Finally 30 minutes after scheduled boarding time I get up and ask when boarding would start. I am being told matter-of-factly that the flight is delayed by three hours as if it was the most natural thing in the world. No apology or empathy. Lounge hostesses could not care less. Do not believe that it is their duty to inform guests of delays. Their job is only to inform of boarding times. China Eastern still don't understand customer service.

KUL-PVG on A320-200 Business Class seat 6J. For a 5hr30min flight this aircraft was not good - an international flight but was treated like a domestic flight. Pre take-off drinks fine and then although departure was 0155 (delayed to 0245) it was a drink after take off and nothing until 1hr 30mins before landing when breakfast was served. Aircraft old and the seats hard and you couldn't sleep on them. No IFE at all not even music! Would not recommend Business Class on this type of China Eastern Airlines aircraft.

JFK-PVG-FOC. Was a disappointing flight. 30 minutes delay after we boarded the aircraft. FA's served few cups of water after the takeoff and weren't seen for the next 4 hours. Seat uncomfortably narrow with very little leg room. No individual IFE and movies were played repeatedly. A cold and tasteless sandwich served before landing. Overall good value for the money but I will not fly this airline again.

Sydney to London return in economy was a major feat of endurance with this airline. No online check-in check-in staff in PVG didn't know which rows were the exit rows IFE was amateurish (two movies repeated endlessly on drop-down screens on both flights except when someone had recorded one over the other cutting it off before the end) toilets were filthy by the end of each 10 hr flight. Even adjusting for the common 30-60 minute boarding delays two of the three flights arrived at times over an hour different to what was on the ticket! The newish A330s were okay if unlike my neighbour your seat didn't break. Biggest hassle was their inability to check through luggage from partner airlines in Shanghai: I had to collect my bag from the KLM flight and then lug it upstairs queue endlessly and check it in again for China Eastern to Sydney even though the bag tag said SYD. The most disorganised airline I've ever flown with!