China Eastern Airlines

✅ Trip Verified | This was the worst airline I have ever flown with. We went from Auckland to London via Shanghai and returned the same route. On two out of the four flight out onboard entertainment did not work, so we had no entertainment whatsoever. The airline staff did not seem to care and said there’s nothing they can do. They also ran out of meals as we were in the back of the plane and so gave us tasteless vegetable with dry rice. On the flights where we did have onboard entertainment, they only had a handful of old movies of which we had seen most years ago already. The table tray was also broken on one flight so the food kept sliding off and the window shutter was filthy.

Not Verified | Return from Taipei to Frankfurt (via Shanghai) was nearly as good as the outward flights from Frankfurt to Taipei. Onboard I was very pleasantly surprised by the attractive and tidy cabin, the toilets were spacious and clean, the smiling welcome. The cabin crew spoke relatively good English and were very attentive. For economy class the food was good and plentiful (the breakfast on the outward flight from Frankfurt was the best economy class Breakfast I have had on any long-haul flight!). Only major downside is they don't serve any wine at all in economy and one has to almost insist on getting a beer - they need to address this for an international airline flying many routes to Europe! The choice of movies isn't the widest either but that's not a major issue for me. I recommend seating in seat 70L and further backwards as the row reduces from 3 seats to 2 making it easier to get up without having to disturb anyone although on my own flights I was fortunate to have the seat next to me free - which also made it easy for me to work. Legroom is pretty good too and much better compared to Lufthansa's A350 which is tight. I definitely recommend this airline and would opt to use them again from Europe in future.

Not Verified |  It is way beyond terrible, I bought tickets from NYC to Shanghai and then to Qingdao. They cancelled my 2nd flight 2 weeks before I take off without any explanation, not to mention any refund! And that means I overpaid them with $1,700 only for the trip from NYC to Shanghai! The worst airline ever.

Not Verified | They cancelled my flight to Shanghai with no explanation or apology and told me to use the app or call for a refund. When I called I was told they won't be able to process the refund because I don't have a Chinese ID (I'm British). Their response to my question "How will I get my refund" was "Cannot!". The app also won't let me refund the cancelled flight without a Chinese ID. I booked my flight on the app using my UK passport. Thats $1000 (USA) I'm owed and apparently won't get back because I'm not Chinese. In any country other than China they would lose a discrimination law suit. If you're foreign and used to being treated with equality, don't book with China Eastern.

Not Verified | New York to Shanghai in economy class. I flew during COVID-19. I went with my baby, two-month old. Everything was so horrible. I will not say that much since it is a public review, but it was so horrible. I would rate a minus for this flight (worse flight that I have had!) JFK转PVG，经济舱。 我在COVID-19期间飞行，所以我被要求戴上口罩立即回国。 我和两个月大的婴儿一起去了。 一切都太可怕了。 由于这是一次公开审查，因此我不会说太多，但这太可怕了。 我会为此航班打负号（我曾经有过更糟糕的航班！）

✅ Trip Verified | Shanghai to Luoyang. The boarding counter is not well. Because there is not a prominent sign at the boarding gate to tell us which is the first-class queue or eco queue. So many people. waiting at the wrong queue. Because of the epidemic, only a bit of food were supplied.

✅ Trip Verified | China Eastern Airlines is the best service company among the three major airlines (Air China, China Eastern and China Southern). In the airport, China Eastern has a lot of automatic check-in machines, and there are special tutors, which is very good. There are also few people queuing at the check-in counter. After boarding, the flight attendant service was very good. When I saw that I was sweating, I took the initiative to pour ice water for me. I already took the paper towel (yes, I was in economy class). The cabin entertainment system had a small TV, but there was no WiFi. This is not good. The distance between the seats is large enough, and the seats can be adjusted at a large angle. The seats are quite spacious, very good. The bathroom is clean. The most important thing is that the air ticket is cheap. The air ticket from Beijing to Luoyang is only 200 yuan! In addition, due to the epidemic, the meal is only a small bottle of mineral water. Before that, there was dinner (fried rice).

✅ Trip Verified | Singapore to Shanghai Pudong return in December 2019. Refurbished A330-300 was used where business class seats were new with direct aisle access. Warm and kind service given by the crew, better than many five-star airlines. The areas they should improve on is catering and IFE. Meal standards are below average for business class, with no western meal option. The Business and First Class lounge at Shanghai Pudong Airport was very nice but again with only Chinese meal options. IFE was limited but acceptable for a five-hour flight. Overall though, for the price I paid, it's certainly value for money.

✅ Trip Verified | Kunming to Shenzhen in July 2019. The weather that day at Shenzhen was terrible for flights to land, so we were running into a delay and the departure time was not ensured even till 22:00. The China Eastern lounge in Kunming was not bad, with food options including Yunnan noodle, but the environment was not excellent, the light was very dim and the decoration was very old. I really that they prepared sandwich and bread for us because the typhoon was affecting Southern China, so many passengers were waiting at the lounge. We got on board at 22:10 and the plane pushed back at 23:00, not a bad delay at all. This flight uses a newer Boeing 737-800, featuring a PTV for business class and the legroom was 97cm comparing to 91cm in the old planes. The on board service was very simple because it's a night time flight, and the snack on board only included biscuits, fruit and drinks. Finally, we landed at Shenzhen at 00:30, just 10 mins later than the schedule, not bad. Overall, I paid $184 for this flight, I should say nothing did bad, but also not eventful.

✅ Trip Verified | Guangzhou to Kunming in July 2019 on a Boeing 737-800 The flight experience was fair, not among the best Chinese domestic business class, but acceptable. Checkin in Guangzhou airport was very efficient, and a fast-track security check is given. The lounge was not highlighted, very common and a bit crowded during the afternoon time. The dinner service starts at 5pm, the food choices were quite limited, but the quality was good. The seating was a 2-2 configuration, common short haul narrow-body flights, but no personal entertainment. The space was not quite spacious, and if I get it right, China Eastern's 738 actually features one the shortest legroom. However, they give out slippers on such a short haul flight. The service on board was very delightful, I feel very welcomed on board. The dinner service was very fair, the bread was quite crispy and fresh; the main dish was steamed fish, the fish was OK but the rice was very dry like sands. But the flight arrives 20 mins earlier than the schedule, and also the fare was quite cheap, $173 for one way. So I should say it worth the price.