China Eastern Airlines

✅ Trip Verified | I was a bit worried about flying with them to Japan, as it was the cheapest option, but was pleasantly surprised. The ground staff were very helpful and the flights left on time. The crew were pretty decent, they were quite laid back but were helpful too, and were kind to an old lady who got sick. The food was nothing special but decent enough and the seats ok - certainly no worse than you get in economy class from more prestigious airlines. You could take two fairly bulky bags into the cabin without any argument, too. The biggest downer was the in-flight entertainment. Very limited choice of rather cheesy movies, so if you fly with them, bring a good book! China Eastern feels quite no frills and very much aimed at Chinese customers, but I'd say it offers good value for money and above average service.

c✅ Trip Verified | I travelled with my two kids business class from Seoul to Beijing. I must say it is the worst lounge i have ever been. To start with the toilet - someone had peed in one of the cabins and it was just left there, no one really bothered to clean it. The staff who was responsible for cleaning was just chatting with her friends. The dirty dishes were around the lounge and again - chatting was much more fun for the personal instead of actually doing their job. The food - there were snacks like crackers, there were also some instant pasta which was left there. There was no wine, bier or any kind of alcohol. There were 5 oranges - thats enough for fruits. No one really bothered if there is still something left for the passengers. All the guests were very quiet but the lady working there and her friends were the most noisy ones. Do not expect a real coffee as well - just take the instant one. I do not have words to express how bad it is.

Not Verified | This is the worst airline, do not fly with them, don’t expect any sort of customer service of any kind. My ear drum ruptured mid flight no one cared, for my connecting I wanted to upgrade to business or premium economy so I called them they said there were seats available and all I would have to do is pay at the boarding desk. The people at said desk refused then on the plane I asked the air host who said it’s full, then proceeded to upgrade the Chinese lady a couple rows away and explained to the people next to her in English which is how I know what happened. They don’t care and everything about them is terrible, so is the airport. There’s no inflight entertainment the games don’t even work it’s like a Ali express tablet has been taped to the chair with stock movies. The food is terrible, they only give you one small cardboard cup of drink.

Not Verified | The flights were very good, cabin crew were very nice and helpful but our baggage never turned up. It's six weeks since we returned and we cant contact anyone. At Rome they gave us a file reference number. We made so many calls but no one seems to know where the hell our bag is and some don't even answer your calls.

Not Verified | 4 flights taken (Rome-Shanghai, Shanghai-Jakarta, Bali-Shanghai, Shanghai-Rome) and 2 of them with at least 1 hour of delay. I am still waiting in Shanghai to take my last flight. Waiting from 1 hour, no news about how much I have to wait. Moreover, the quality of the flights is very low, the airplanes are old and not comfortable.

✅ Trip Verified | What a pleasant surprise. We were welcomed on board a new B777-300 by a friendly and helpful flight crew. The last five rows of this 3-4-3 seat configuration economy cabin are 2-4-2 - and we lucked out with the 4th row from the back. The 12.5-hour flight flew by. We were worried about being so close to the lavatories, but they were kept spotless the whole flight by an amazing crew. On par with and in many cases exceeding other 3-star airlines, I believe this carrier deserves at least a 3.5 Star.

✅ Trip Verified | A pleasant surprise. Contrary to our expectations of an ancient, dirty aircraft with a sad crew, we were welcomed on board, to a fresh and airy cabin by a friendly and helpful flight crew. On par with and in many cases exceeding other 3-star airlines, I believe this carrier deserves to be re-evaluated.

Not Verified | The staff do not let me with the child on the plane. At the airport they gave me a strange explanation for why I can’t fly. I bought the tickets a few days before the flight because there was an emergency and I had to fly urgently. I was shocked by the plane denial. I left the airport, and I started working with the airline to find out what happened. I was promptly replied to my email and promised to give a written explanation of the situation. A month later I've got nothing from them and they ignore my emails. My money were returned with penalties and they don't think they need to apologize or give my full return. I’m still shocked by what happened.

Not Verified | Very average. They will get you from point A to point B on time but that's pretty much it. Seat are very small and very hard. Not adequate for long haul. Food is really poor. Small portions and poor quality. Entertainment is less than average. I would not recommend for long flights.

✅ Trip Verified | China Eastern is not a bad airline overall, but there’s a lot to be desired. The flight schedule worked out really well for me which is why I chose to fly them and connection through Pudong airport wasn’t too complicated although there is another round of security screening for transfer flights. The cabin service was attentive and efficient and the seat pitch and recline were nice as I didn’t feel squished as a person of 181cm. The food felt ample and enough to satiate. We also saved time on our flight since they still use Russian airspace to fly to Asia. Here’s what was bad. The airline’s website is glitchy and not functional. I wanted to order a special meal, but the website didn’t allow hence I called it in months in advance and got a confirmation email. Fast forward to the day of the flight, no special meal loaded and I ate the default meal without fuss. The IFE is extremely limited. There were maybe 20 films in total with half of them being Chinese movies and the rest were older Hollywood movies. It was a run of the mill flight that got me to my destination without any distinguishable quality.