Caribbean Airlines

Flew on this airline on the 16th August 2014 POS-TAB and TAB-POS. At check-in counter at Piarco their main operational hub check-in was 2 hours before flight. I got there 1.5 hours before flight and no one from CAL was at counter so there were long lines of irate passengers. Flight crew very cold and unfriendly. Return flight even though it was touted as new ATR aircraft's was not cleaned and maintained inside and the air conditioning wasn't working.

BW 903 on 09/07/2014 From London Gatwick to Trinidad. I usually have a good experience when flying with Caribbean Airlines. However the BW903 had a couple of unprofessional flight attendants. They were rude had no sympathy for passengers with children. This together with a generally poor service made it a difficult flight!

POS-JFK in economy. Flight went right on time and the crew members were professional. The meal wasn't very impressive but it was definitely nice to have free food on this route. I would fly them again.

I've been travelling with CAL for years and I've had little to no complaints. Check-in was always fast customer service is pretty good and the food is good and the majority of flights are very smooth. My only discomfort was sort of my fault - when I checked in late and I got a seat with the emergency exit directly behind me - those seats can't recline and I was a bit uncomfortable while trying to sleep on a 2-hour flight. I don't pay much attention to in-flight entertainment during flights less than 5 hours but I'd say it can be a hit and miss which depends on what movies they show. They choose the movies not you. I wish they had bigger screens or those right in front of me though. Apart from that I'll recommend them.

Great professional staff internal decor good but almost 50% of the TV sets didn't work! A very long and boring 9 hour flight from POS-LGW.

POS-GEO on 3/28/14 - Quick 50 minute flight from Port of Spain to Georgetown. Check in ladies very friendly and fun. Boarding area not much to do - one food shop near the gates. Plane came from Miami and was a branded Air Jamaica plane (737). Flight attendants well dressed and friendly. Boarding was quick and plane was about 70% full. Quick take off and serviced a snack and drink. Landing in Georgetown was smooth and bags were delivered quickly. Overall a nice flight.

Flights from London to Port of Spain and return. The plane on both flights was an old Boeing 767 a very noisy machine probably purchased second hand with lots of malfunctioning items. For example in both flights the in- flight entertainment system was broken and entire rows could not either listen or watch the movies or both. Seats very dirty and one toilet ran out of water. Whilst on the flight from LGW to POS the cabin crew were professional and kind most of the return staff were rude cold and not professional. Food was in both flights below any good standard quality the breakfast was the worst ever. In Port of Spain thanks to the mistakes of the check in our small group who specifically asked to stay together and was reassured on that was scattered all over the plane.

Non stop from LGW to POS on one of the ex LAN 767s. The flight was full but check in and then the boarding process felt orderly. Service onboard was friendly and efficient. There were PTVs but I spent most of the flight reading. The food was great much nicer than BA. The captain kept us updated throughout. Overall I enjoyed it and particularly appreciated that it was a proper non stop flight. Having been a regular user of the old BW Tristar service from LHR this felt like like a return to form for CAL. Hope they keep it up.

We left Barbados at 7.15am this morning 18/12/2013 flight 30 mins late no explanation. Arrived in Trinidad. Awful service on the ground after the cancellation at the very last minute of our flight BW 526 from Trinidad to Guyana. No apologies just that the plane had mechanical problems which had just been discovered even though the plane had come in yesterday. Told that we were going to be taken by bus to a hotel in Port of Spain and that if we were lucky nothing certain we would have a flight at 10 pm this flight is now showing as departure 12.35am. We refused the transport offer and after a long argument have been very ungraciously put on a flight at 8.35pm. A flight was showing as departing at 4.35 but we were told that we could not get on it as it was a fuel stop even though it has been showing on the departure board since our arrival at 8.15 this morning. We watched passengers get off crew change and still we were refused seats. No exception could be made even in circumstances caused by the airline. This is a two and a half day trip for us and CA through their own incompetence and complete lack of customer service have taken half and made it an unpleasant trying and tedious experience. There was no consistency in the story being told and most of all no apologies. Fingers crossed that our flight BW483 will be maintained at 8.35 this evening 18/12/2013.

Travelled Port of Spain to New York JFK on 1st October 2013 Economy class and returned on 7th October 2013 on Business Class. I have travelled with them before but they seem to have improved. Flights were on time both ways. Food and drinks were complementary and was reasonable for the class each time for this 5 hour flight. On the outbound which was economy class it was a sandwich and a pack of biscuits and on the way back which was a breakfast service it was blueberry pancakes and turkey sausages (which was my selection from a menu from three choices). FAs were courteous and helpful in both classes of service.