✅ Trip Verified
My first time with Brussels Airlines was a horrible experience. I was travelling from Bristol to Budapest via Brussels in the early morning today. Everything was fine until I landed in Brussels. I had good one hour to go through security and passport check, but it did not turn out to be enough to get there without having to rush with my huge backpack. Apparently, there was only one security lane open - only 20 people could go through the check within 30 minutes - some people were extremely stressed out as it was their final call and they were only about to move on to passport check, where there were only two gates open at the time. Getting through passport check required another 20 minutes. My luggage had to go through the scan 3 diffetent times during security check in Brussels. The otherwise very friendly gentleman in charge took the time to explain how the cheese and the cocoa powder in my backpack looked exactly like liquids on the screen. He also told me there is generally no way to distinguish liquids from powder and cheese in the system without physically unpacking the entire luggage. At this point, please let me fundamentally question the technical efficiency of the security scanning at Brussels Airport. I managed to get through the security and passport checks (all of them!), so then I had to rush through the entire airport to get to my connection where I could somehow manage to arrive 1 minute before the gate closed. I boarded to soon learn there were no more room left for my luggage in the luggage sacks - I even had to go and ask the utterly careless stewardess for assistance, who advised me to put all my belongings under the seat in front of me, including my luggage (of 55x40x23 cm size), my coat and small bag. Come on now, Brussels Airlines... Is there no place for everyone's hand luggage on a plane? Anyway, there will be no next time for me, because I will avoid travelling with Brussels Airlines in the future. It has been a terrible, stressful and uncomfortable first experience. I usually pick economy class and know what to expect for that price, but never in my life have I experienced such discomfort during a flight. The assistance, the management and the technical background were all lousy, meaning the company has failed to provide all important aspects of customer service.